Review of Bonefish Grill

4920 Thompson Pkwy, Johnstown,CO 80534

Overall Rating

Review


My wife and I dined at this restaurant located at 4920 Thompson Parkway in Johnstown, CO last night - Ticket #0068, server Cody J. My wife has Celiac's disease and ordered from the gluten free menu.

Cody was very attentive and knowledgeable about gluten free allergies and we placed our order. When the order came, there was couscous on her plate instead of the vegetable that we were expecting. We let the server know (not Cody) and asked for the meal to be replaced because of my wife's allergic reaction to eating anything with wheat. The server came back within two minutes and we asked if she just re-plated it, she said she did. Cody came by and apologized and said the had written gluten free in all caps on the ticket and they still messed it up. My wife was not only leery of the related dish, but did not feel comfortable eating the meal because of the cook's lax behavior of a customer's allergy. She sent the dish back and ate nothing.

At no time did the manager come to see if there was something he/she could do to. We are very disappointed in this location, the last meal we had there was nearly a year ago and had cold soup. My hope is they do a better job of training their team to look after allergy issues with their guests. They could make someone ill, or worse.

Celiac friendly?

No

Updated 5 years ago