Review of Burtons Grill & Bar

I love all the other Burton's locations but had an awful experience here. My sandwich arrived on a square plate, brought out by my server (not the manager as is typical at other locations). The bread looked different so I asked, are you sure this is gluten free? She looked down at my food and responded confidently, yep, gluten free! I said, I've ordered this a bunch of times and it's never looked like this, do you mind double checking? So she did, turns out it was not gluten free! Had I never been to Burton's before I would have eaten it. But that's not where the horror story ends. They brought me out a new sandwich and I asked if they made a completely new sandwich or if they moved the items from the old to the new bread and they assured me it was a new sandwich. Well the chicken was cold and I was SO SICK the days following that I am confident it was not a new sandwich. Throughout all of this, I didn't see a manager until the end of the meal (he brought out a third sandwich because the chicken was cold in the second but the damage was already done at this point). Very disappointed because Burton's is a chain I have otherwise always been comfortable eating at.

Celiac friendly?

No