Was in the bakery when the last client wrote the review, the chef did say Hello Ladies 3 times, told them to let him know if you have any questions. Yes there was a service person working on the fridge. He as well said I have the items in the fridge just read the tags, they are in the other fridge. I would say he has a soft voice not rude. I love the items here, been here a number of times when I am in town. The lunches are a must try.