Review of Cafe Patachou

I live in another state and always visit Patachou when I’m here. I ordered online and chose the !!CELIAC!! button. When I picked up the food the girl handing it to me said she had double checked it, and when I got back to the hotel, there was a red flag toothpick in it too. All good. Except the sandwich was on a bun. Thankfully, this sent up the alarm and I called to ask if they have GF buns or only bread. “Only bread.” I asked for a refund.

Here’s the kicker. The manager called me a few minutes later and said, “Not to make this your fault, but you really shouldn’t order online if you have an allergy.” I asked, “then what are those buttons in your online system for? And what does the flag mean? And what was the hostess ‘double checking for?!?’” He said, “Well, our regulars know to call.”

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent