Review of Chang Thai

Went to order with a person instead of at the kiosk, as advised for those with allergies by both the reviews on this app and signs in the restaurant.

Was turned away by multiple staff members who told me that they would not take my order and to order at the kiosk. They also would not answer any questions about allergy protocols.

The kiosk order forms have an option to make something “gluten free,” but don’t have anywhere to specify if it’s an allergy or preference.

Before I submitted my order I went to tell the employees that it’s really important that they avoid cross-contamination and once again, the staff were rude, dismissive, and would not answer any questions.

Ending up not ordering. The rest of my family’s orders came out with errors (missing chicken wings, wrong sides, whole dishes not delivered) and staff once again ignored us.

Also, this was when there were only a couple of other people in the restaurant. Would hate to know what the gluten safety and service are like when they’re busy…

Would NOT recommend for anyone who has celiac or a serious allergy, since they clearly don’t care at all. Completely dismissive and rude to customers with dietary restrictions.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor