Review of The Cheesecake Factory

Oh, these sweet people.. we were staying at a hotel nearby, and we walked to the mall as my husband used to work on the promenade. We used to love coming to this exact spot for La Sandia, but now it’s a Cheesecake Factory. We haven’t been to a CF since I was diagnosed, my son was yearning for pizza, and the food court didn’t appear to have many gf options, so we decided to try it.

First off, the staff was super welcoming and friendly. They were so supportive of wanting to create the perfect gf experience for me, and I appreciated their patience and determination to make it an excellent meal for me. On a side note, they were also super accommodating and helpful in the prep of one of my son’s food who has autism. So while this isn’t gf specific, I was just in awe of how caring the staff was!

I ordered gf bread while my family ate the complimentary gluten bread. They had to bring a bun, but that was fine. I Nima tested it, and it was all smiles. Overall, the bun was good. The waitress brought me fresh, non contaminated butter without me even asking for it. It was yummy!

I ordered the Shepard’s pie off of the regular menu, which was marked gf. I asked what thickener was used for the gravy and how the mashed potatoes were scooped out to field for cc. The waitress said it was pre-made, but she believed it was 100% gf. So I went for it, Nima tested it, and there was gluten found.

The wait staff was so apologetic and super interested in learning what may have led to cc. The waitress’ theory was the cutting of the vegetables on a cutting board that may have had cc. Either way, they had a vested interest in righting the wrong. At this point, though, I was mildly full and decided to jump just to the cheesecake. I had a slice of Godiva heaven— and it was amaaaazing! So overall, I’m very happy with my experience here.

I think part of the positive experience was the amazing staff we had the pleasure to work with, but I do believe the restaurant tries to create a safe and hospitable experience.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent