Review of The Cheesecake Factory

I called and the manager said yes they had a dedicated gf fryer. But, it had been "accidentally" glutened by an employee just shortly before we arrived, 15 minutes later???? I am coughing which is a tell for me being glutened. I would give zero stars if I could. I regret not checking Yelp before going to this establishment.

The first server barked at me when I asked about gluten-free. He was so rude that we asked to be re-seated. Our next server had zero, zip, no effs to give. She had no sense of urgency. We has to ask twice to get waters which were never refilled. We watched her be as completely disinterested in all the table around as, as she was with us. My husband's pasta was lukewarm and my steak was medium well when I asked for the rare side of medium rare. It took probably 25 minutes for my steak to be refired and we had to flag down said server and ask her to go check on it. She knew there was a problem and that there was a refire. We watched her do three other things before she went to check on my steak. I told them to cook it rare in the re-fire since it came out so over cooked before. It came out on the medium side of medium rare the second time, but there was still some pink in it and we had waited so long at this point and the service was so bad we just wanted to get it over with and get out of there. I had questioned a manager in a maroon dress shirt as to what time the re-fire had been put in bc it was 3:35pm when I finally got the second steak. He never returned to tell me and didn't even offer a discount on a drink or our app as an apology. We were seated the first time just past 2:30pm. We put in our did right away when we were reseated bc we knew that we wanted. We used to live near here and my husband wanted his favorite dish he used to get. Not worth the $100 price tag on our lunch. We had 1 appetizer, 1 drink, 1 cola and two entrees. Biggest waste of $100 we spent in a very long time.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other Characteristics

• Offers outdoor seating