Cheesecake Factory

2.0 stars 2.0 out of 5 2 ratings
$$Gluten Free Menu, Burgers, Pasta + 9 more
0% of 2 votes say it's Celiac friendly

3545 Nicholasville Road, Lexington, KY 40503 Directions

(859) 245-1519
  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    1 year ago

    Very poor staffing ratios amount to very bad service. I did not feel well after eating here. Also, certain skinnylicious items were not available GF, but the same large portion entree was. Strange.

  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    2 years ago

    They clearly mark what can be made gluten free on their menu, but state that they use the same equipment and there is a risk of cross contamination. My husband likes the Factory Nachos (not gf), but I have yet to find a dish that I like. My first visit, there was an hour and a half wait and I was served chicken that was only partially cooked, then they tried to charge for my meal, too. The other times, the food wasn't that great and I want to be wowed for a price tag that high. One time, they gave me a gluten free hamburger bun for table bread so that I could have bread, too. It was good, but when I ordered the hamburger with gluten free bun on another trip, the top was stale and the bottom was soggy. I would not recommend this place until the staff learns how to cook a decent meal.

  • User profile picture thumbnail
    5 rating Celiac friendly
    15 hours ago

    91-5431 Kapolei Pkwy, Kapolei, HI 96707

    gluten free cheesecake!

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    yesterday

    4325 Glenwood Avenue, Raleigh, NC 27612

    ate there last night and got so sick! never again...

  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    4 days ago

    2708 Potomac Mills Cir, Woodbridge, VA 22192

    Staff tries their best but it’s not a dedicated prep and I got some cross contamination despite the server’s efforts.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    1 week ago

    75 Middlesex Turnpike, Burlington, MA 01803

    My daughter has celiac disease and we asked them to prepare her gluten-free macaroni and cheese safely. About halfway through her meal she noticed a piece of spaghetti in her penne pasta. We have no idea if any of it was gluten-free or how that piece of pasta got in there. At the very least it was contaminated. I will not return.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    1 week ago

    931 Haddonfield Road, Cherry Hill, NJ 08002

    This Cheesecake Factory doesn’t have a separate fryer for French fries. Idk about others. They fry fries in the same fryer as chicken fingers ect. They are labeled gf. If you’re gluten free & order fries, you’ll get cross contaminated. I asked the server about the fryers. I learned my lesson from Applebee’s. They do the same thing. The server was new so got the manager. I tried to explain to the manager about fries being fried in a shared fryer are no longer gf & they’re making people sick so either take them off the menu or get a separate fryer. I’m also going to call corporate.

  • User profile picture thumbnail
    5 rating
    1 week ago

    21076 Dulles Town Cir, Sterling, VA 20166

    They have gluten-free buns and some GF options! Server was knowledgeable. Their menu also points out options that can be made GF. Downside: their website is not updated with nutritional facts, but they have it in the restaurant.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 weeks ago

    1504 Old Country Road, Westbury, NY 11590

    I'm always so scared to trust any restaurant! I ordered the sweet corn tamale cakes as an entree. These were labeled as gf. They were delicious!! Very flavorful! & I didn't not get sick!! A real treat!

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    2 weeks ago

    789 W Harbor Dr, San Diego, CA 92101

    A gluten free menu but difficult when add to that food allergies to all nuts (shared areas), egg, and soy protein. Spoke directly with manager who was very helpful. Discussed options of burgher, steak, chicken. Not easy when trying to please a 6 year old. Fries not safe as prepared in shared fryer. Daughter insisted on burger. Although GF bun available, used our own home made egg free bun. They offered to safely warm it and served it to her as a meal. She ate every bite of her dinner and enjoyed it! Again, manager was great in trying to accommodate and please. It had been a long day of sightseeing. We were tired, hungry and forgot it was Friday so there were large crowds everywhere. Ate without any incidents and everyone enjoyed sitting outside! Would recommend and return!

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    2 weeks ago

    10260 Midtown Parkway, Jacksonville, FL 32246

    I have eaten pasta at other locations and it was fine but here I found a regular spaghetti noodle in my bowl about halfway through.

  • User profile picture thumbnail
    2 rating
    2 weeks ago

    24250 Town Center Dr, Santa Clarita, CA 91355

    We were excited about gluten free options however the waitress was unsure about gluten free. she didn't know if there was gluten free buns for the hamburger. so we ordered without bread and asked about French fries she said that she would check it out. when she brought the food to the table, there was buns on it and french fries before confirming that it was gluten free. she made us nervous and lost our appetite. wished the waitress was trained better. we are not going back. we have celiac so we have to be very careful about food obviously.

  • User profile picture thumbnail
    2 rating
    2 weeks ago

    10300 Little Patuxent Pkwy, Columbia, MD 21044

    Although they do have some gluten free options, I was surprised they didn’t offer more. There are so many gluten free flours etc., it would have been nice to have some more brunch options. Also only 2 desserts!

  • User profile picture thumbnail
    Celiac
    5 rating
    2 weeks ago

    2350 N Mayfair Rd, Wauwatosa, WI 53226

    Lots of gluten free options, everything from pasta, to burgers, to fish and steak

  • User profile picture thumbnail
    Celiac
    3 rating Not celiac friendly
    2 weeks ago

    101 Jordan Creek Pkwy, Des Moines, IA 50266

    Had a great waiter who knew about providing a safe GF meal. I had pasta and did not get sick. They say they offer GF cheesecake but it’s in the same display cabinet as all other cheesecakes. I watched them use the same serving utensil on the GF cheesecake as other cheesecakes. (Bad!)

  • User profile picture thumbnail
    4 rating
    3 weeks ago

    4325 Glenwood Avenue, Raleigh, NC 27612

    A variety of dinner options including GF cheesecake(flourless). We had a lemon herb chicken, potatoes, omelets (served all day) Helpful staff.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 weeks ago

    236 Summit Blvd, Birmingham, AL 35243

    Staff was knowledge, menu was clear as to what was/could be GF

  • User profile picture thumbnail
    Celiac
    5 rating
    3 weeks ago

    750 S Rampart Blvd, Las Vegas, NV 89145

    the waiter was very knowable about celiac having an uncle with the condition. They offered Pasta Buns and sevral GF options. they do have a dedicated fryer for the fries and any questions we had about seasonings got answered right away.

  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    4 weeks ago

    5799 N Bayshore Dr, Bayshore Mall #L100, Glendale, WI 53217

    I was excited to try it out because it was my first time there ever (before diagnosis and now both) and I knew they had a bunch of options. The server was so incredibly nice and willing to do whatever we needed. I got GF pasta in the Farfalle with Chicken and Roasted Garlic and I had 5 bites before I felt so bad. I had a reaction very quick (after not having eaten all day so no prior contaminated food) and it was very bad. We came from out of town and I had to deal with an hour ride back smelling the leftover food that made me sick and feeling sick to my stomach.

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    4 weeks ago

    101 Jordan Creek Pkwy, Des Moines, IA 50266

    Lots of options! I had a burger with a gluten free bun. The menu says fries can be made GF but the waitress said they have a communal fryer so definitely unsafe for celiacs! Other than that everything was good especially the chocolate Godiva cheesecake! :)

  • User profile picture thumbnail
    1 rating
    1 month ago

    789 W Harbor Dr, San Diego, CA 92101

    Was sat at a table and 10 minutes later we got up and walked out after being ignored by everyone who walked by us. Terrible service!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    6223 South State Street #2001, Murray, UT 84107

    Got a gift card for Christmas and was surprised to find they had gluten free options. Got the Cobb salad with no cheese and ranch instead of bleu cheese with no issues. They also had gluten free cheesecake!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    4200 Conroy Road, Orlando, FL 32839

    Been here multiple times and always get knowledgeable and friendly staff!

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    1 month ago

    3811 South Cooper Street, Fort Worth, TX 76104

    I found regular pasta in my gluten free pasta. Cross contamination galore

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    1 month ago

    820 Central Expy, Allen, TX 75013

    I ordered the Gluten Free pasta and it definitely was not gluten free... not safe if you have celiac

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    1 month ago

    5000 Shelbyville Rd, Louisville, KY 40207

    The Cheesecake Factory has many gluten free options. With that being said, it's really not the safest place to eat so proceed with caution. I'm writing this review to inform the gluten sensitive or those with celiac that even though they say they have a separate fryer and that you can eat french fries safely, that's not always the case. My daughter and I both dealt with cross contamination there when we ordered gluten free french fries. I later found out at another Cheesecake Factory, that it's common practice for the cooks to use that "other fryer" when they feel the need to. So that explained things for me. I thought the waitress was just being lazy and gave me fries that were fried in the common fryer. So please be careful. Also, don't order the gluten free cheesecake. It is with all the other cheesecakes and I got sick from that on another occasion. Moral of the story, I think you can order a few things here that are safe but you are gambling. It's just not worth it for me.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    1 month ago

    236 Summit Blvd, Birmingham, AL 35243

    I was traveling from out of town and I’ve always had good experiences with this chain. Extensive gluten free menu. Gluten free cheesecake. However, my experience at this location was horrible. I repeatedly explained my gluten free choice was allergy. I knew I was in trouble when I was served the wrong cheesecake! Not gluten free. Sure enough, when we got the receipt she hadn’t even rung my meal in as gluten free. I had a terrible reaction and was so so sick.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    1 month ago

    210 Andover Street, Peabody, MA 01960

    I used to go there all the time and get pasta, and it was great. Until one time where they gave me regular, not gluten free pasta. I thought they had gotten a new snap of pasta so I ate half of the bowl and then the manager came over to tell me it was not GF. They have me a gift certificate and free cheesecake but I knew I was going to get horrendously sick, so nothing could make up for it. I went to give them another try and let everyone know that I had a bad experience before, yet there was still a crouton left in my Caesar salad at the very bottom. I will not return to this Cheesecake Factory. Burton’s is more trustworthy and far better!

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    1 month ago

    5015 Westheimer Road, Houston, TX 77056

    Separate kitchen area. Had the 4 cheese pasta. Very tasty. No problems!

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    1 month ago

    7871 Edinger Ave, Huntington Beach, CA 92647

    They advertise as gluten free and that there is no cross contamination. And yet I got sick there three consecutive times in a row. The employees need to get better training there in terms of gluten allergies and to be aware that it is an actual health issue for people and not just a stupid fad.

  • User profile picture thumbnail
    Celiac
    1 rating
    1 month ago

    132 Christiana Mall, Newark, DE 19702

    Be very careful if you decide to eat here. ordered the three cheese pasta and the noodles werent cooked sent it back. received a regular gluten three cheese pasta after. i wouldnt trust this restaurant to be careful as a celiac or person with serious allergies

  • User profile picture thumbnail
    Celiac
    4 rating
    1 month ago

    65 Regent Street, Salt Lake City, UT 84111

    I had a really good experience here, but unlike other reviewers, I didn't get pasta. My burger, vegetables, and cheesecake were all made with care. Perhaps avoiding pasta is the key?

  • User profile picture thumbnail
    4 rating Celiac friendly
    1 month ago

    53 Woodfield Rd, Schaumburg, IL 60173

    We explained my daughter was celiac and the waitress notified the chef who then supervised the preparation of her meal. My daughter is extremely sensitive to cross contamination and it’s been 24 hours and no signs of being sick.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    2090 Tamiami Trail N, Naples, FL 34102

    The host was very knowledgeable about Celiac Disease, he also had Celiac. We felt very safe eating there. The waitress fully understood what needed to be done to make it safe for me. I had no problems after eating there!!! If you can have chocolate they offer GF Cheesecake! !

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    2 months ago

    53 Woodfield Rd, Schaumburg, IL 60173

    I had the pasta for lunch yesterday. Server did not seem very concerned about the allergy. I have been very sick since last night. Do NOT eat here if you are celiac!

  • User profile picture thumbnail
    Celiac
    3 rating
    2 months ago

    12000 SE 82nd Ave, Happy Valley, OR 97086

    Dedicated fryer! They have gf options for some meals (gf pasta, gf bun). Two gf cheesecake options. Food was Ok but pricey for the quality.

  • User profile picture thumbnail
    1 rating
    2 months ago

    199 Boylston St, Chestnut Hill, MA 02467

    Love Cheese Cake Factory- went tonight & got Lemon Herb Chicken. Was really good until I was just about done & found a half inch spaghetti in my carrots. Side was mashed potatoes not spaghetti- needless to say I am now very sick. Not a happy camper. I would not come back to this location.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 months ago

    91-5431 Kapolei Pkwy, Kapolei, HI 96707

    Friendly, knowledgeable staff!

  • User profile picture thumbnail
    1 rating Not celiac friendly
    2 months ago

    3124 W Friendly Ave, Greensboro, NC 27408

    I have Celiac and I called prior to dinner to make sure they had GF options. I talked to the server when ordering. Ate 1/3 plate of GF garlic chicken pasta and 1/2 of a slice of GF Godiva chocolate cheesecake and 15 min later, I was doubled over in pain. Was the only meal I had eaten yesterday. After a long night of being sick, I looked at the receipt and my husband and I were charged for a non-GF pasta and non-GF cheesecake. Thinking now, that despite having called in advance, speaking with the server and having them bring out my dish while stating that it was GF; it was not. Very sick and very frustrated. Do *NOT* eat here. **Edit: I called this morning and spoke with a manager. She was very nice and very apologetic. Although it doesn’t make up for the effects of being glutened, she refunded my card the price of my meal.

  • User profile picture thumbnail
    Celiac
    5 rating
    2 months ago

    640 West Dekalb Pike, King of Prussia, PA 19406

    shocked at how many options there were. Also pleasantly surprised to learn that there are 2 fryers and fries and potatoes are cooked separately from the breaded items. 2 gluten free cheesecake options. My server cut my piece herself to avoid cross contamination. I haven't been here in more than 14 years and I am sure I will be back soon!

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    2 months ago

    3301 Veterans Memorial Blvd, Metairie, LA 70002

    Lots of good options and two Cheesecake options. Service can be spotty.

  • User profile picture thumbnail
    Celiac
    2 rating
    2 months ago

    3500 Las Vegas Freeway, Las Vegas, NV 89109

    Having a reaction after finding what I’m pretty sure were stray wheat noodles in my GF pasta dish at the Mirage location. The Godiva Chocolate Cheesecake is to die for if you need a sweet fix! Staff was very friendly, just be VERY CAREFUL.

  • User profile picture thumbnail
    Celiac
    2 rating
    2 months ago

    1796 International Drive, Mc Lean, Virginia 22102

    I ordered some Mexican lettuce chicken wraps. I was given plain chicken and lettuce. Its as horrible as it sounds. I had to send it back to get all the other gluten free toppings.

  • User profile picture thumbnail
    4 rating
    2 months ago

    375 University Ave, Palo Alto, CA 94301

    Items that can be prepared GF are indicated on the regular menu. Make sure to check about fries -- apparently they usually use a dedicated GF fryer, but my waitress checked with the kitchen and said it was "too busy" that night and they were using both fryers for everything. Disappointing, but I appreciated that she checked for me, and I just ordered something else. GF options include hamburgers with GF buns, GF pasta, omelettes, and a few other entrees (I had the salmon). There are only two cheesecakes that can be prepared GF: coffee chocolate and Godiva.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    2 months ago

    415 South 27th Street, Pittsburgh, PA 15203

    My daughter got the gluten free penne and we tested it with our Nima device and it tested positive for gluten. We requested they get a slice of the Godiva cheesecake from the freezer versus they shared counter. They used cleaned knives and spatulas and the cheesecake tested gluten free. They were very cooperative but this place is not safe for celiacs.

  • User profile picture thumbnail
    Celiac
    5 rating
    3 months ago

    5015 Westheimer Road, Houston, TX 77056

    Gluten free cheesecake was amazing!

  • User profile picture thumbnail
    Celiac
    3 rating
    3 months ago

    53 Woodfield Rd, Schaumburg, IL 60173

    Server didn’t seem to be overly concerned about my gluten free requirement. I’d ask for a manager if you want to eat here. I ordered an omelette and it arrived with potatoes on the plate, and we hadn’t discussed how they’re prepared. Server then explained but it would have been nice to know this before the food appeared in front of me. The good news is: no reaction but doubt I’ll go back here again.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 months ago

    4200 Conroy Road, Orlando, FL 32839

    Very friendly and helpfull. The lunch was great!!

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    3 months ago

    781 Brandon Town Center Mall, Brandon, FL 33511

    I was told by the manager that not having a dedicated fryer is still safe. So aparently he is a doctor and a restaurant manager. If you have Celiac like me, don't risk it. They do not know how to safely prep food. My girlfriend and I both got sick.

  • User profile picture thumbnail
    1 rating
    3 months ago

    10260 Midtown Parkway, Jacksonville, FL 32246

    Very lousy service for a Cheesecake Factory. Waited 30 minutes just for our drinks to arrive. My daughter always likes their food and never has any reactions to it. Godiva cheesecake is always a treat.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    3 months ago

    781 Brandon Town Center Mall, Brandon, FL 33511

    The mayo had breadcrumbs in it, and I'll probably be very sick fairly soon. Eat at your own risk.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 months ago

    2 W Colorado Blvd, Pasadena, CA 91105

    I am celiac and dairy free. I have eaten here three times while traveling since being diagnosed CD four months ago. They have been helpful narrowing down my options to salmon with rice or a salad option. In an area with very few celiac friendly options I have been pleased.

Gluten-Free Features

  • Appetizers
  • Bread/Buns
  • Burgers
  • Cheesecake
  • Dessert
  • Gluten Free Menu
  • Pasta

Categories

  • Breakfast
  • Kid Friendly
  • Late Night
  • Lunch
  • Restaurant
Monday
11 am - 11 pm
Tuesday
11 am - 11 pm
Wednesday
11 am - 11 pm
Thursday
11 am - 11 pm
Friday
11 am - 12 am
Saturday
12 am - 12:30 am, 10 am - 12 am
Sunday
12 am - 12:30 am, 10 am - 10 pm

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map of Cheesecake Factory

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