3545 Nicholasville Road, Lexington, KY 40503 Directions

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Celiac

Overall Rating

Review


Hello, this is my first review. I was diagnosed with Celiac yesterday but this is my first review. I was nervous to eat here because I am still getting used to ordering special and gluten free. Normally I would have gotten whatever I wanted but because this was my first official time ordering gluten free my options were limited. They have a huge menu, but limited gluten free options. There were some pastas, burgers, chicken dishes, salads, and omelette dishes. I settled for a turkey burger with a gluten free bun. The waitress was not surprised to hear a gluten free request and asked about accommodations. My burger came out and looked good. I’m pretty sure they brought me a beef patty instead of turkey, but i was more worried about my first GF bun! To my surprise it was really good. I have had bites of my mom’s GF buns before and know that there are some really bad tasting ones out there. With having regular buns lately I can honestly say that the taste was really good and close to what a good non-GF bun would taste like. The fries were good and also GF. Overall it was a really good meal. I can’t speak for cross contamination because I am symptomless and don’t react to gluten in anyway, so there is no fallout after eating gluten. I hope this review helps!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for lunch
  • Good for takeout
  • Offers online ordering
Updated 1 month ago read full review

Celiac

Overall Rating

Review


Very poor staffing ratios amount to very bad service. I did not feel well after eating here. Also, certain skinnylicious items were not available GF, but the same large portion entree was. Strange.

Celiac friendly?

No

Updated 4 years ago read full review

Celiac

Overall Rating

Review


They clearly mark what can be made gluten free on their menu, but state that they use the same equipment and there is a risk of cross contamination. My husband likes the Factory Nachos (not gf), but I have yet to find a dish that I like. My first visit, there was an hour and a half wait and I was served chicken that was only partially cooked, then they tried to charge for my meal, too. The other times, the food wasn't that great and I want to be wowed for a price tag that high. One time, they gave me a gluten free hamburger bun for table bread so that I could have bread, too. It was good, but when I ordered the hamburger with gluten free bun on another trip, the top was stale and the bottom was soggy. I would not recommend this place until the staff learns how to cook a decent meal.

Celiac friendly?

No

Updated 5 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Appetizers
  • Bread/Buns
  • Burgers
  • Cheesecake
  • Dessert
  • Gluten Free Menu
  • Pasta

Categories

  • Brunch
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout
  • Vegetarian Friendly

Notes


The Cheesecake Factory has an extensive gluten free menu. Gluten free options include pasta, burgers (with buns), and cheesecake for dessert.

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Reviews of this Chain

Celiac

Overall Rating

Review


While I explained four times how serious it was the food was gluten free and cooked separately as my daughter has celiac disease and they assured me they had spoken to the chef and everything was safe in reality they served us tortilla chips that had been fried in the same fryer as items with gluten. When I said something about it I got a “bummer sorry” response. I contacted the headquarters and no one responded. Will never be eating there again.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


Well, I didn’t get sick, so that’s a plus. But I was extremely careful. I researched beforehand, and apparently Cheesecake Factory is kind of notorious for cross contamination with certain things, especially if you order gluten free pasta or things that normally have gluten but can be made gluten free upon request. I was recovering from getting sick a few days earlier, so I was extra careful and tried to order something that was naturally gluten free instead of “gluten free upon request.” Luckily I looked online at their nutrition information beforehand at https://www.thecheesecakefactory.com/assets/pdf/Nutritional_Guide.pdf. The physical menu at the restaurant only said “gluten free upon request” for any item, so I wouldn’t have know which were naturally gluten free. I made it clear to the server that I had celiac, and he said almost dismissively, “Oh, there’s gluten free marks on the menu.” So when I ordered I asked him to please let the chef know to be extra careful because I was very nervous and still recovering. I still can’t handle dairy yet as I heal. Most of the naturally gluten free ones had dairy. I ended up getting the pan seared chicken with corn replacing the mashed potatoes. It was fine tasting, but not filling. I was hungry when I left, and grumpy that I spent $20 for basically a chicken breast with veggies. The family enjoyed their food, but their bread crumbs got all over the table because you rip the bread with your hands. I was so nervous it would get in my food. They do have two gluten free cheesecakes. I had the Godiva one at Valentine’s Day when I wasn’t having issues with dairy, and it was delicious. And I didn’t react. But I don’t know that I really want to come back and spend so much money on rather disappointing food, and being paranoid about getting breadcrumbs all over.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


My daughter ordered the roasted chicken with mashed potatoes and broccoli. The waiter understood my daughter was celiac and relayed that information to the kitchen. Out of an abundance of caution, the manager &/or chef recommended only eating the fries if the sensitivity isn’t severe because they couldn’t 100% guarantee no cross contamination of that menu item. We skipped the fries but everything else was safe and del ious - including dessert. I appreciated their coming back out to advise.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating
Celiac

Overall Rating

Review


They have gluten free options or can modify some recipes to be gluten free. The server was not knowledgeable about celiac disease at all and told me twice that the food I ordered was gluten free...only to return a few minutes later to tell me that it wasn’t and I had to choose something else. She also did not ask of my being gf was a preference or an allergy, which I feel many restaurants ask these days. They do also note on the bottom of their menu that while they try not to cross-contaminate, their kitchens are not allergy free environments and they do use shared equipment (such as fryers).

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Their gluten free chocolate cheesecake is SO GOOD! I only get a slice of cake because the food menu is not really safe. But I highly recommend y’all try it!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

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