Surprising amount of gf options, even dessert items! The waiter didn't ask any questions when I requested the gf coffee cream cheesecake, but did make sure to tell me it was the gluten free one when he set it on the table. He then offered to pack our leftovers separately, so it seemed like he was conscious of CC. I had no issues after eating here.
Very gluten free aware, gf buns for burgers & fries which are done in separate fryer if requested. Food took a while but it was New Year’s Eve & busy. Will have to go back to try a cheesecake, couldn’t fit one in this time
When we SPECIFICALLY ordered gluten free they gave us half the order gluten free, only good thing was the cheesecake. Thank god I didn’t eat the burger or I would be power washing my intestines at the moment.
Good food, knowledgeable staff. I've always ate safely here.
great choices of gf options, waiter knowledgeable, great service and excellent food. had to wait ages for a table but worth the wait
Waited forever for a table ... balmy night in Honolulu, who cares! Staff were knowledgeable about Coeliac; food was great, big thumbs up!
I went here with some hesitation because of the past reviews, but I had no issues. My server was helpful and I didn't have any problems with my food. I stayed on the safe side and had a salad. They do have a fun variety of options.
I ordered the Cobb salad and was very clear about needing gluten free. I was assured it would be. Someone other than my waiter delivered my salad and I reinterated my need for gluten free. Again I was assured it was and I commenced eating. 1/3 of the salad eaten and my waiter returned. He was unsure about the salad dressing. Hmmm. He left and returned again to tell me the dressing had soy sauce in it. Dammit! The manager came by to apologise and said it meal would be no charge. Great. I will cross this restaurant off my list.
Definitely not celiac friendly. Waitress informed us that buns and burgers are toasted on same area as wheat buns. She also informed us they do not use separate water for boiling pasta
My wife and I have eaten here a couple times on our 6 night stay. Staff is knowledgeable about celiac and the portion sizes are good.
No, most definitely not celiac friendly. The offer gluten free " upon request". I requested, they failed, badly. They gave a gluten free bun, but upon the first bites of my salad I realized there was already dressing. I asked a waiter about that and the seasonings on my fish. He asked and came back and took my salad and said it was not gluten free and said that the seasonings should be ok, because it might only have a "little" gluten. I had already taken bites of everything and spent the evening sick. No apologies, no comp service.
Had the gf Americana burger and fries and boyfriend had the lemon-herb roasted chicken dish. Both were good and boyfriend, who has allergy, had no trouble after meal. We also shared the Godiva chocolate cheesecake with vanilla ice cream. If you like a lot of chocolate, that cheesecake is for you! Flourless chocolate cake topped with chocolate cheesecake and then chocolate mousse.
I am Celiac. I ordered the cheeseburger....fantastic! I own a 100% gluten free restaurant in Maui (yes 100%) and really wanted a cheeseburger (with a real bun) while visiting Oahu. I feel fine and will probably go back before we head home.
My celiac daughter loves this place. She loves the burgers and the cheesecake. She has never had a reaction. Makes a MoMa very happy.
absolutely amazing GF burger!
I had gf bacon cheeseburger with gf bun and gf fries cooked in a separate fryer. (After asking them several times to check!) the staff were very patient. It was definitely a treat! Gf choc cheesecake for dessert- only issue, I was too full to eat it all! Not ill at all, just very full!
We ate there twice and I had success both times. I was told fries had a separate fryer but didn't get them. Burgers were great and was told their dressings for salad all had a dairy component. They did offer vinegar and oil and brought bottle for me to inspect. Good thing as one was a malt vinegar.
They had lots of options! My pasta was really good and the gluten free cheesecake was amazing. I want to eat it every day. The waitress knew what to do and took care of my food well.
Staff was very knowledgable and attentive to gf protocols and cross contamination. Food very good.
Menu is very clearly marked with GF options. Had great service. Was shocked that I could get a cheeseburger with bun and fries...all GF!
Staff was very helpful and knowledgeable. Ordered a pasta dish gluten free, and asked them to start a fresh pot of water to avoid cross contamination. They have a separate area for food prep, and I didn't get sick. Food could have been a bit more heavily seasoned, but otherwise great meal, and heated up leftovers for dinner!
Cheesecake Factory has GF? We wandered in just to check and yes they do. I had the American burger. Excellent. Best gluten free burger I've had. And the price is great for Waikiki. About $12. I've had cheaper but those were bunless. I loved it. Ate every bite! Most places and even at home I have leftover bun that isn't very good on it's own. This burger had so much even the last bite had sauce and cheese. So yummy!!
I had the shepherd's pie, not only was it one of the best shepherd's pie ever, my waiter informed me it was one of the menu items that's naturally gluten free. There are also two cheesecake options that are gluten free. I will definitely be going back
Went there last night after seeing a movie. Initially I was turned off by the lack of desirable GF options. Had to repeatedly change order plans due to dishes that were surprisingly using gluten, or risk of allergic exposure to other to other ingredients. Says fries can be GF, but cooked in same fryer for cross contamination. Refused to allow me to open my own Angry Orchard bottle ordered to avoid cross contamination from beer covered hands in bar. I was about ready to leave in frustration. But the waitress was patient and accommodating so went back several times to get answers from kitchen before she sat down with me to discuss options. Had a burger earlier in the week, so it didn't sound good, but ended up getting one with mashed potatoes. The burger was great and the bun was excellent! Once I was almost done, I asked the waitress what brand it was. When she said Udi's, I said then we have a problem because you gave me the wrong bun. I explained that Udi's are small, flat, undesirable to look at, don't have a very good texture, and that it's sad they are so commonly used. So what I ate was clearly not Udi's. Waitress brought out a manager named Alicia, whose daughter is Celiac, and she explained multiple steps to avoid gluten, and an area to prepare most GF items. She went back and brought me out a prepackaged GF bun. Apparently Cheesecake Factory purchases a restaurant grade GF buns in bulk from Udi's. Wonder why Udi's has such huge variance between this and what I've gotten at stores or is served in so many other restaurants. Ordered the GF Godiva chocolate cheesecake to go and it is absolutely amazing!
I ate here for a work dinner when traveling to SA for work. The GF options aren’t extensive, but they had enough that I could choose a couple of things I wanted. The skinny margarita is gluten free and was good. I ate the salmon dish, but since I’m also lactose intolerant, thy gave me fries instead of mashed potatoes. Food was good and the service was outstanding.
I picked up a piece of cheesecake to-go tonight, the coffee & cream chocolate, which is supposed to be gluten-free. Managed to make it home from my friend’s house before I started vomiting, and hours later, my gut is still in knots. I only have this reaction when I eat gluten, so it would seem to me that this cheesecake isn’t GF.
For the second time (out of three visits) I found a regular gluten noodle in my gf pasta dish. Manager wasn’t very concerned just saying he will comp my meal but now I’m sick. My third time at this location and I’ve gotten sick all three times. Not celiac friendly
Based on others feedback, I skipped the GF pasta options. I ordered the GF Factory Chopped Salad and subbed feta for the Blue Cheese, dressing came on the side. The salad was tasty. I ordered the GF Coffee and Chocolate Cheesecake to go - it was DELISH. I had no problems last night and I think you can get a fairly safe meal if you stick with the VERY limited GF "friendly" options marked. There are only a handful of Non-pasta dishes marked and only 2 kinds of GF Cheesecake on their book-like menu. Would not be top of my list, but I think a manageable option if your group/family wants to go.
Staff knows the options but the menu is deceptive. For example: you can get a “gluten free Cesar salad” but it’s not a Cesar salad. You give up not only the croutons but the dressing as well. Why not list that? Of the kids can get a gluten free Alfredo but not adults? Just weird and frustrating.
Server was not knowledgeable on gluten free. Asked for a manager to come out and server never got one until we sent back burnt hamburger bun and manager brought out a fresh one and had no idea I had an allergy or requested to talk to a manager. Didn’t even put in the system of a food allergy so kitchen knew to take precautions. My moms dinner came out wrong, and mine did too. Not good service. Food was subpar and not worth the price. Wouldn’t recommend
Gluten free options are limited for such a large menu. I ordered a pasta that I’m 99% sure was the regular pasta. We double checked with our server and he confirmed it was gf. Sadly, I had a headache, itchy palms, and bloat by the time I left. Good thing I only have an allergy and am not celiac.
Cheesecake is my favorite restaurant and I was so excited they had a gluten free menu. I got the bacon bacon burger and after a short time I was extremely sick. Haven’t tried any other GF options from here but definitely won’t be getting a burger again :(
This rating is for cheesecake alone. I have not had a meal here in a while but I do know they have GF offerings all throughout the menu. They offer 2 GF cheesecakes, a coffee chocolate cheesecake and a Godiva chocolate cheesecake. Usually Godiva chocolate is not celiac safe but Godiva makes this cheesecake specifically for Cheesecake factory in a dedicated facility. I thought it was good to mention this since many people are nervous to eat it due to the fact that it's Godiva. I've eaten it many times and have never had a reaction (I'm highly sensitive). It would be nice if they offered more flavors but, I'm very grateful for these two delicious flavors!
Waiter seemed kind of knowledge about gluten free options on the menu. (GF options are labeled on the regular menu) He knew the GF pasta was cooked in separate water than the non-GF pasta, and that the hamburgers were cooked on a grill that only cooked GF food. I ended up ordering a turkey burger with a GF bun and a side of salad. I did not get the side of fries because waiter was “pretty sure” the frier was GF. When I received my burger, I was disappointed to see that all the toppings except lettuce and tomato had been removed because the toppings (like mushrooms in a garlic sauce) weren’t GF. I wasn’t told that before I ordered (I also didn’t ask, I’m learning to be more specific with my questions) I didn’t get sick from eating there, always a plus 👌
My waitress has an uncle with celiac and so she was great! The fries are fried in a separate fryer, but the manager came to my table to tell me the fryer was by the flouring station so cross contamination could happen. Wow! So impressed. Nima tested the food and no gluten detected! And the burger was soooo yummy!
I was a regular at the Southlake Cheesecake Factory and the food was almost always amazing with no issues. I've tried this location multiple times and the gluten free pasta dishes always tastes watered down and flavorless. A friend of mine was eating there and they took their plates before they were done, barely two bites into it. Another attempt to eat there and they closed due to a gas leak. This location is NOT where you should go.
Few options available on menu, celiac son could choose from gluten free pasta, grilled chicken or grilled salmon from children's menu. Be sure to tell them you are a celiac, the waiter advised against the fries as they are cooked in the same fryer as gluten items. I did not ask about the pasta. My son had the chicken, I had the sweet corn tamale cakes and neither of us had issues later but overall we did not enjoy the meal.
There are a number of GF choices on the menu, including 2 flavors of cheesecake. I went with the salmon, mashed potatoes, & steamed spinach (substituted for the broccoli, which was listed as not gf for some reason). My meal was tasty, although the spinach could have used less salt. The flourless chocolate cheesecake was yummy and so rich I ate only a few bites per day for 3 days. Our waiter knew what gluten was (more or less) but not celiac disease. Still, he was very nice about putting an allergy alert on my meal, and I didn’t get sick. The food is a bit pricy, but we each got 2 meals out of it, so that helped. We’ll be back!
I’ve come here multiple times and have felt sick on and off but was never sure why since I was told everything I ordered was gluten free. Today I was told that the fries (which are listed as gluten free) are fried in the same frier as everything else. I will never order fries here again. Very disappointed.
Went there today, ordered ribeye steak with mashed potatoes and green beans. Two hours later, here I am, crapping my guts out. Waitress seemed knowledgeable and assured me that my meal was gf. My gut says otherwise. Eventually found that they heated the plain green beans in the pasta water!! I got a full refund, but still lost a sick day from work. This was so avoidable.
Manager was very helpful in offering selections as to what could be adapted. The menu is extensive however they do not have gluten free bread, pasta etc. They can do burgers in a lettuce wrap and the fries are fried in a separate fryer. At the time of writing they had two GF cheesecakes which were the Godiva and Cold brew coffee ones.
A limited number of gf items are itemised in the main menu. I asked for Shepherds Pie but that was off. I asked for the salmon dish, (mash and broccoli). It came with no broccoli and I thought I’d misremembered. The waitress did not return mid-meal, and when she came to collect plates and give dessert menu I checked main course and pointed out I had no broccoli. She said rudely “do you want it now?” My partner ordered burger no pickle. It came with pickle. So all in all, q a choice of gf food. Appalling service.
Our waitress was awesome regarding food sensitivities. She brought the chef to my table & they recommended I reverse my order due to my sensitivities. I did end up ordering something else and was thankful for their perspective. Overall a great experience. GF was designated on menu by my food sensitivities extend beyond that.
Staff seemed completely unaware about anything Gluten Free. Waitress didn’t listen when we said we needed gluten free and continued to bring bread to our table. Needless to say, wasn’t long after we left that I got sick. Not safe for Celiacs at all. They don’t take GF seriously here.
Usually good, however last time I was there, a gluten noodle ended up in my gluten free pasta. Thankfully I was serving it when I noticed and didn’t eat it yet. They immediately fixed the mistake however it could have been a lot worse if I ate some
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