The Cheesecake Factory

I ordered takeout and got a naturally GF steak to be safe, and when I called ahead the staff assured me they understood gluten allergies and I would have no problem. I am celiac and had no reaction, but my steak was nearly raw so the food, though safe, wasn’t worth the price to me. I also got the flourless godiva cheesecake which I heard was safe and didn’t react to, but on their allergy info menu it does say it has gluten for some reason so sensitive celiacs may want to avoid.

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Good for takeout
• Offers delivery
• Offers online ordering
• Offers outdoor seating

Although pasta was listed as GF on menu, when we called, they said they use the same pasta water as non GF pasta. Be aware of this!

However, once we sorted that out with the nice servers on the phone, I ordered something else that was listed as GF and it was fine!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for breakfast/brunch
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Offers delivery
• Offers online ordering
• Offers outdoor seating

The staff was very knowledgeable and friendly! GF choices are marked in the menu. The Bacon-Bacon Cheesburger was very tasty! Fries are separate fried.

Celiac friendly?

Yes

Definitely celiac free 100%. Food is great and very careful on cc double check everything with kitchen, definitely recommend this place in right on beach front in Waikiki

Our waiter was brilliant, had GF burger meal and dessert for my daughter but unfortunately all the fries are cooked in the same frier we were told so had to give them a miss.

Celiac friendly?

Yes

Visited twice during our stay in Wakiki. Great burger buns very light and even doubled checked that they were Gluten free. Fries are gluten free and cooked in separate fryer. Staff had great knowledge of celiac. Would go back again!

Celiac friendly?

Yes

Staff was knowledgeable and menu was broad range. Quality of food was superb

Celiac friendly?

Yes

GF burgers are great, also had GF pasta which was very good. Pity there aren’t more cheesecake options we didn’t try the GF options there were only 2 available.

Surprising amount of gf options, even dessert items! The waiter didn't ask any questions when I requested the gf coffee cream cheesecake, but did make sure to tell me it was the gluten free one when he set it on the table. He then offered to pack our leftovers separately, so it seemed like he was conscious of CC. I had no issues after eating here.

Very gluten free aware, gf buns for burgers & fries which are done in separate fryer if requested. Food took a while but it was New Year’s Eve & busy. Will have to go back to try a cheesecake, couldn’t fit one in this time

Celiac friendly?

Yes

When we SPECIFICALLY ordered gluten free they gave us half the order gluten free, only good thing was the cheesecake. Thank god I didn’t eat the burger or I would be power washing my intestines at the moment.

Celiac friendly?

No

Good food, knowledgeable staff. I've always ate safely here.

Celiac friendly?

Yes

great choices of gf options, waiter knowledgeable, great service and excellent food. had to wait ages for a table but worth the wait

Celiac friendly?

Yes

Waited forever for a table ... balmy night in Honolulu, who cares! Staff were knowledgeable about Coeliac; food was great, big thumbs up!

Celiac friendly?

Yes

I went here with some hesitation because of the past reviews, but I had no issues. My server was helpful and I didn't have any problems with my food. I stayed on the safe side and had a salad. They do have a fun variety of options.

I ordered the Cobb salad and was very clear about needing gluten free. I was assured it would be. Someone other than my waiter delivered my salad and I reinterated my need for gluten free. Again I was assured it was and I commenced eating. 1/3 of the salad eaten and my waiter returned. He was unsure about the salad dressing. Hmmm. He left and returned again to tell me the dressing had soy sauce in it. Dammit! The manager came by to apologise and said it meal would be no charge. Great. I will cross this restaurant off my list.

Celiac friendly?

No

Definitely not celiac friendly. Waitress informed us that buns and burgers are toasted on same area as wheat buns. She also informed us they do not use separate water for boiling pasta

Celiac friendly?

No

My wife and I have eaten here a couple times on our 6 night stay. Staff is knowledgeable about celiac and the portion sizes are good.

Celiac friendly?

Yes

No, most definitely not celiac friendly. The offer gluten free " upon request". I requested, they failed, badly. They gave a gluten free bun, but upon the first bites of my salad I realized there was already dressing. I asked a waiter about that and the seasonings on my fish. He asked and came back and took my salad and said it was not gluten free and said that the seasonings should be ok, because it might only have a "little" gluten. I had already taken bites of everything and spent the evening sick. No apologies, no comp service.

Celiac friendly?

No

Had the gf Americana burger and fries and boyfriend had the lemon-herb roasted chicken dish. Both were good and boyfriend, who has allergy, had no trouble after meal. We also shared the Godiva chocolate cheesecake with vanilla ice cream. If you like a lot of chocolate, that cheesecake is for you! Flourless chocolate cake topped with chocolate cheesecake and then chocolate mousse.

Celiac friendly?

Yes

I am Celiac. I ordered the cheeseburger....fantastic! I own a 100% gluten free restaurant in Maui (yes 100%) and really wanted a cheeseburger (with a real bun) while visiting Oahu. I feel fine and will probably go back before we head home.

My celiac daughter loves this place. She loves the burgers and the cheesecake. She has never had a reaction. Makes a MoMa very happy.

Celiac friendly?

Yes

absolutely amazing GF burger!

I had gf bacon cheeseburger with gf bun and gf fries cooked in a separate fryer. (After asking them several times to check!) the staff were very patient. It was definitely a treat! Gf choc cheesecake for dessert- only issue, I was too full to eat it all! Not ill at all, just very full!

Celiac friendly?

Yes

We ate there twice and I had success both times. I was told fries had a separate fryer but didn't get them. Burgers were great and was told their dressings for salad all had a dairy component. They did offer vinegar and oil and brought bottle for me to inspect. Good thing as one was a malt vinegar.

Celiac friendly?

Yes

They had lots of options! My pasta was really good and the gluten free cheesecake was amazing. I want to eat it every day. The waitress knew what to do and took care of my food well.

Staff was very knowledgable and attentive to gf protocols and cross contamination. Food very good.

Menu is very clearly marked with GF options. Had great service. Was shocked that I could get a cheeseburger with bun and fries...all GF!

Celiac friendly?

Yes

Staff was very helpful and knowledgeable. Ordered a pasta dish gluten free, and asked them to start a fresh pot of water to avoid cross contamination. They have a separate area for food prep, and I didn't get sick. Food could have been a bit more heavily seasoned, but otherwise great meal, and heated up leftovers for dinner!

Cheesecake Factory has GF? We wandered in just to check and yes they do. I had the American burger. Excellent. Best gluten free burger I've had. And the price is great for Waikiki. About $12. I've had cheaper but those were bunless. I loved it. Ate every bite! Most places and even at home I have leftover bun that isn't very good on it's own. This burger had so much even the last bite had sauce and cheese. So yummy!!

Well, I didn’t get sick, so that’s a plus. But I was extremely careful. I researched beforehand, and apparently Cheesecake Factory is kind of notorious for cross contamination with certain things, especially if you order gluten free pasta or things that normally have gluten but can be made gluten free upon request. I was recovering from getting sick a few days earlier, so I was extra careful and tried to order something that was naturally gluten free instead of “gluten free upon request.” Luckily I looked online at their nutrition information beforehand at https://www.thecheesecakefactory.com/assets/pdf/Nutritional_Guide.pdf. The physical menu at the restaurant only said “gluten free upon request” for any item, so I wouldn’t have know which were naturally gluten free. I made it clear to the server that I had celiac, and he said almost dismissively, “Oh, there’s gluten free marks on the menu.” So when I ordered I asked him to please let the chef know to be extra careful because I was very nervous and still recovering. I still can’t handle dairy yet as I heal. Most of the naturally gluten free ones had dairy. I ended up getting the pan seared chicken with corn replacing the mashed potatoes. It was fine tasting, but not filling. I was hungry when I left, and grumpy that I spent $20 for basically a chicken breast with veggies. The family enjoyed their food, but their bread crumbs got all over the table because you rip the bread with your hands. I was so nervous it would get in my food. They do have two gluten free cheesecakes. I had the Godiva one at Valentine’s Day when I wasn’t having issues with dairy, and it was delicious. And I didn’t react. But I don’t know that I really want to come back and spend so much money on rather disappointing food, and being paranoid about getting breadcrumbs all over.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Offers delivery
• Offers online ordering
• Offers outdoor seating

My daughter ordered the roasted chicken with mashed potatoes and broccoli. The waiter understood my daughter was celiac and relayed that information to the kitchen. Out of an abundance of caution, the manager &/or chef recommended only eating the fries if the sensitivity isn’t severe because they couldn’t 100% guarantee no cross contamination of that menu item. We skipped the fries but everything else was safe and del ious - including dessert. I appreciated their coming back out to advise.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch
• Good for takeout
• Offers outdoor seating

They have gluten free options or can modify some recipes to be gluten free. The server was not knowledgeable about celiac disease at all and told me twice that the food I ordered was gluten free...only to return a few minutes later to tell me that it wasn’t and I had to choose something else. She also did not ask of my being gf was a preference or an allergy, which I feel many restaurants ask these days. They do also note on the bottom of their menu that while they try not to cross-contaminate, their kitchens are not allergy free environments and they do use shared equipment (such as fryers).

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Their gluten free chocolate cheesecake is SO GOOD! I only get a slice of cake because the food menu is not really safe. But I highly recommend y’all try it!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

All I got was Salmon and vegetables which was bland to begin with but then afterwards I had to deal with feeling awful. Crazy how you can mess up such a simple and flavorless meal but Cheesecake Factory managed to do it! Don’t go here if you have celiac. NOT safe.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor