The Cheesecake Factory

3 recent ratings
$$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Appetizers, Bread/Buns, Burgers, Cheesecake, Dessert, Pasta
66% of 3 votes say it's celiac friendly
4400 Sharon Rd
Charlotte, NC 28211

Top Reviews


Celiac

Overall Rating

Review


I love this place! They have an AMAZING gluten free chocolate cheesecake and offer gluten free pasta! They have many gluten free options too!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 months ago read full review

Overall Rating

Review


NOT SAFE for celiacs anymore. I used to love going here to get their gluten free pasta dishes. In fact it was my favorite restaurant. I have gotten “glutened” the past two times coming here. I got contaminated a few months ago with a piece of regular pasta on my dish. They took it back and fixed it. I know it gets busy and accidents happen so I did not let it stop me from coming back. I came back tonight. The waiter kindly assured me as I was ordering that he puts in the notes that a dish needs to be gluten free so they clean surfaces and change gloves. Tonight when my pasta dish came back, it was regular penne pasta and the only reason I figured it out was because I found a piece of farfalle in the dish, and stopped eating immediately. We sent it back and got the gluten free spiral pasta. Our waiter was extremely apologetic and very kind about it. I am very disappointed that gluten free is not taken seriously here. I have celiacs disease and get extreme intestinal pain as well as other symptoms when I eat gluten. I know every kitchen at every restaurant isn’t 100% safe from cross contamination, but there is NO reason to request gluten free pasta and stress that it needs to be so, and get a full dish of regular pasta. I will not be going back.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 4 months ago read full review

Overall Rating

Review


Had a great experience! Staff was knowledgeable about the availability of gluten free and it was clearly marked on the menu. I had the “shrimp with Angel hair pasta” but subbed the pasta for gluten free. I even had a gluten free cheesecake with strawberries! I told my waiter that I have a gluten allergy and I did not have a reaction after.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Appetizers
  • Bread/Buns
  • Burgers
  • Cheesecake
  • Dessert
  • Gluten-Free Menu
  • Pasta

Categories

  • Delivery
  • Dinner
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Restaurant
  • Takeout
  • Vegetarian Friendly

Notes


The Cheesecake Factory has an extensive gluten free menu. Gluten free options include pasta, burgers (with buns), and cheesecake for dessert.

Photos


Gluten Free cheesecake with strawberries! It's sugar free but tastes amazing!
Add a photo View all photos

More Reviews


Celiac

Overall Rating

Review


My daughter got glutened this weekend despite ordering off the gf kids menu. she also had a flavored lemonade so not sure where it came from. We have been there before and been fine but don't think we will chance it again

Updated 4 years ago read full review

Celiac

Overall Rating

Review


I haven't had any issues here. Wish there were more flavors of GF cheesecake, but the Godiva chocolate is to die for!

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Ordered the shrimp angel hair pasta (gluten free option) the pasta given was not angel hair but another kind. The pasta was very hard, dry, and bland. Please order another dish and save your money.

Updated 5 years ago read full review

Overall Rating

Review


You should not offer a gluten free menu if you don't even take basic precautions to separate the food. I ordered a dish with GF pasta, it contained several pieces on non GF pasta in the dish. The manager came over and assured me that the next dish would be fully GF. I waited 20 minutes for another dish containing mixed GF and regular pasta. Unfortunately I ate much of the "GF" dish before realizing it was cross contaminated. Sick for a week, even after being assured by a manager it would be GF. I know they can't assure 100% GF but having mixed GF and regular pasta is unacceptable.

Celiac friendly?

No

Updated 6 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 6 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


I was told the steak medallions could be made gluten free, though was sick afterward. Leaving 2 stars since the Godiva cheesecake was pretty good.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for takeout
Celiac

Overall Rating

Review


I enjoyed a lovely omelette & my daughter had gf pasta. They served us gf toast in place of the bread basket. We were too full to have it but there was a gf cheesecake option too that looked amazing. The server understood cross contamination & advised against the fries (despite them being marked gf, they are cooked in contaminated fryers). She even warned us that gf was a ‘fad’ in Florida & to always make it clear it’s an allergy & not a preference (I know coeliac isn’t an allergy but it’s easier for others to understand that).

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


If you ever come here ask to sit in wendys section! Shes a celiac waitress and she went above and beyond for my sister and I who are both celiac. From bringing us gluten free toasted bun to telling us what all on the menue is gluten free. Such as the orange chicken that I thought I couldnt eat again! I had such an amazing time here and definitely recommend it to anyone!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Update July 2022: I got the same dish that I usually get but was bloated that night so got some cross contamination. I got an order to go so I feel I couldn’t explain my needs as much. Anyway be careful. Not as good as it used to be. Got the salmon and substituted green beans and got the mashed potatoes. Excellent. Got the Godiva cheesecake. Super yummy. I have had good experiences with Cheesecake factory’s across the country but I always make sure to be clear about needing gluten free and cross contamination. Always ask with cheesecake to use a clean spatula and wash hands first.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Over all its was just fine. Nothing over the top special. Had gluten free buns and has a dedicated fryer. The burger was good. Due to “staffing shortage” they had a limited menu. About 50% of the menu was not available. Our waiter was good and you can make online reservations.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

More Info

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