Review of The Cheesecake Factory

I’m so sad to post this, but I thought I should share for those who are even more severely affected by gluten. On Saturday I ordered GF pasta and a wheat noodle made its way into my dish (which I found after eating half the meal). They handled it as well as they could, the manager came out and apologized and said they would talk with the kitchen staff and refine processes to be sure it wouldn’t happen again. So hopefully it will be better in the future, we may wait a few months before returning to give them time to implement the changes. They said they have a separate area to prepare GF dishes, so we’re not sure what happened this time. They also offered to remake the meal, and they took the meal off the bill, which was a nice gesture.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent