The Cheesecake Factory

Told the waiter I had celiac disease (no gluten or cross contamination)… I ordered the grilled salmon and mashed potatoes with broccoli. Tasted great and didn’t get sick at all!👏🏼

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Pasta was very good!!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I’m so sad to post this, but I thought I should share for those who are even more severely affected by gluten. On Saturday I ordered GF pasta and a wheat noodle made its way into my dish (which I found after eating half the meal). They handled it as well as they could, the manager came out and apologized and said they would talk with the kitchen staff and refine processes to be sure it wouldn’t happen again. So hopefully it will be better in the future, we may wait a few months before returning to give them time to implement the changes. They said they have a separate area to prepare GF dishes, so we’re not sure what happened this time. They also offered to remake the meal, and they took the meal off the bill, which was a nice gesture.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The staff was very knowledgeable about gf menu items. All of the items that can be made gluten free are marked on their menu as “gluten free upon request”. The server told me they have a separate area in their kitchen where they prepare all of the gf food. I did not have any issues with getting sick from cross contamination.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Knowledgeable waiter. Asked if I was Celiac or had a gluten allergy. Said he would make sure the cook made my food separately. Some unavoidable cross-contamination.

Celiac friendly?

Yes

I’ve only eaten here once and maybe they’ve changed things since I went, but the only thing I ended up eating there was strawberries and I‘m pretty sure that they were cross contaminated.

Celiac friendly?

No

They were very accommodating when I said I had Celiac and couldn’t eat gluten. The meal was very good! Especially the hot fudge sundae! They label the dishes on the menu that gluten free.

Celiac friendly?

Yes

They served me wheat pasta after I requested the gluten free. I have celiac disease so my fault for not reconfirming that it was gluten free. Stay far away from this place if you are at all sensitive to gluten.

Celiac friendly?

No

Have attempted to eat here three times since being GF and I was glutened every single time. They have a really bad problem with cross contamination. I specifically told them each time that I had celiac, to which they responded by pointing out the disclaimer on their menu about cross contamination and warned me that I probably wasn't safe to eat there then. I should have never risked it. But what is the point of having a GF menu then? I guess it's just for the trendy folks.

Celiac friendly?

No

I was fine not having the bread when my dad asked if there was bread I could nibble on. they brought me the most delicious roll I was sure there had been a mistake. the waiter was super nice and said he was 100% sure it was gf. I seriously started crying. I haven't had bread like that in a year!only one gf cheesecake option but its chocolate so no complaints and no worries about getting sick!

Celiac friendly?

Yes

I’ve been coming here frequently the last few months and I can say honestly if you’re super sensitive to gluten or allergic to it, I don’t recommend this location at all. I always make sure to tell my server I have a gluten allergy and it’s always hit or miss whether they take that seriously.

When they do, the food is amazing and they are super accommodating, giving me gluten free rolls instead of the free bread they usually serve and having my food prepared in the allergy section of the kitchen. A manager also took my order and verified with the chefs to make sure nothing would be a problem.

Unfortunately this level of care isn’t guaranteed and recently I’ve been getting really sick from the food, so I had to stop going altogether. It’s not worth the risk! The last time I went my food didn’t come with the allergy indicators they usually stick in it and I didn’t say anything because I thought the staff knew what they were doing. I got so violently sick after, I stayed up all night and had to call out of work the next day.

I feel bad complaining because the staff are usually so friendly and nice, but this really affected my health. I think people should know that they often make mistakes with the gluten free food, even with specifying an allergy :(

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

My daughter who has celiac told the waiter that she had a gluten allergy and would get very sick if he did not put the order in as gluten free. Waited over an hour for our food. The pasta she got looked gluten free but after 3 bites, she said it did not taste good. Within 15 minutes, she was sick in the bathroom. Told the waiter - did not seem to be concerned. Asked him to take the dish off of our bill and that did not seem to concern him either. Overall, do not eat here if you want gluten free food.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I let the server know I was gluten free - coeliac multiple times so she would get my order right and I confirmed with her again before my meals came out and she still gave me the gluten cheesecake instead of the gluten free one

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

I went here and ordered a gluten free burger and bun. The food came with a gluten bun. I sent it back as I noticed it wasn’t gluten free. I woke up sick as a dog for two days. If you’re sensitive don’t eat here. Even after the gluten free bun change I still got sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Cheesecake is always safe for me.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent