Review of The Cheesecake Factory

605 N Harbor Dr, Redondo Beach, CA 90277

Overall Rating

Review


We had an awful experience here. My 13 year old was diagnosed with celiac 5 months ago & this was one of our first times venturing out to eat for my birthday. We called ahead & they said they understood celiac & would take special care. She ordered a gf pasta. A few bites in to the fusilli gf pasta, she pulled out a bow tie pasta. We pulled over the manager who admitted to us that they cook the gf pasta in the same pasta water than all the other pasta. We were pretty upset. He offered to remake it, but was planning to prepare it in the same manner. I asked him to please prepare the new pasta in a clean pot. He said he would and we were quickly presented with a new plate. She put her fork in, and this time pulled out a spaghetti noodle. Exasperated, we called the manager over & he was dumbfounded as its presence in the new pasta and had no explanation. At this point she was done trying. They took it off the bill & gave her a gf chocolate cheesecake for dinner which was quite delicious. I would never take someone with celiac there again, as they clearly do not understand the severity of gluten to the diagnosis.

Celiac friendly?

No

Updated 6 years ago

Celiac