Review of Chick-fil-A

1063 Highway 98 E, Destin, FL 32541

Overall Rating


I love Chick Fil A and have never had an issue ordering grilled nuggets, fries and ice cream in a cup with a Celiac warning. However, this is the **WORST** location ever. Do NOT go here if you are Celiac. We ordered (six-person order in drive-thru due to COVID). They took my allergy order, but when it came out 30 minutes later, it was stuffed in the bottom of the bag with the gluten orders!! Not acceptable!! I have never been to a Chick Fil A that does this. When I asked if they had changed gloves for my order because of my allergy, they looked at me like I was from the moon. The manager came to the window to tell me it would be ok. I told her it would not, and we were not leaving until she fixed my order and used separate gloves. She asked me again if separate gloves were really necessary. They have no clue! I did not get sick, but do not trust that because your ticket says allergy that they did anything differently. I literally had to yell at them to convince them. Plus they were super slow. This location is not Celiac friendly.

Again, no precautions take for me until I got very mean with them. They took the allergy order but stuffed my food at bottom of bag with non-allergy orders.

Just a horrible location, period. Very slow. Rude.


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 3 months ago