Chick-fil-A

5 ratings
$ • Fast Food Restaurant
2431 Wabash Ave
Springfield, IL 62704

Top Reviews


Overall Rating

Review


Had grilled chicken with GF bun and waffle fries, no issues

Updated 1 year ago read full review

Celiac

Overall Rating

Review


The manager was very confused about what the definition of gluten free is. They were very busy so she totally blew me off, like if being gluten free was from another planet, I will never eat in this Springfield location again, Very disappointed. If I could give it 0 stars I would!

Updated 1 year ago read full review

Celiac

Overall Rating

Review


They have a dedicated fryer and if you tell them of the allergy or celiac, they guarantee glove changes and cleaned work space to support the order. They have glueten free buns as well. The staff is always helpful and if they dont know an answer or understand the allergy they get someone who does. Now that i know i xan have fries again they have gotten to know me and tag my order.

Celiac friendly?

Yes

Updated 2 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Allergen List
  • Bread/Buns
  • Chicken Fingers/Nuggets
  • Fries

Categories

  • Fast Food
  • Kid Friendly
  • Takeout

Notes


Chick-fil-A offers gluten free grilled chicken nuggets and many locations have dedicated fryers for fries. Check with your location if cross-contamination is a concern for you.

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More Reviews


Celiac

Overall Rating

Review


I've eaten here several times with no issue. They have limited GF options, but the food is easy and very convenient. The grilled chicken is gluten free, and the waffle fries are fried in canola oil separate from the fried chicken. Their website has a full allergen list.

Celiac friendly?

Yes

Updated 4 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Staff member (Jane) very knowledgeable about GF and instructed kitchen to put on fresh gloves without me asking, after she found out I am celiac. Quite a few items GF and the GF bun came sealed In its own bag, with the grilled chicken in a separate container. The fries were also said to be GF. I was able to eat the whole meal and feel good after.

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


One of the few fast food places we feel safe eating at. They mark your order for gluten-free and they will change gloves when preparing. Dedicated frier. And they bag food separately if there are items that are not gluten-free.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers online ordering
  • Offers outdoor seating

Overall Rating

Review


Unknown. Not a place to go for gluten free. Too much risk of Cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

Overall Rating

Review


I get the grilled chicken nuggets and fries quite often and have never had issues. Chick-fil-A is a must!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


While the staff says they maintain a dedicated fryer, they are not very understanding of GF. The grilled chicken and nuggets come in plain and are marinaded in a marinade that contains gluten. At most locations the kitchen staff leaves some chicken without the marinade to be used when a customer cannot have gluten. However at this location they decide to marinade it all at once, thus making the chicken unsafe for Celiacs. It frustrates me because I have been to many locations around the country that very easily accommodate this. Whats the point of a gluten free bun if my chicken won’t be gluten free too?

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

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