I've eaten here now 3 times. 2 out of the 3 I told the woman behind the counter I had celiac, she immediately washed her hands and changed her gloves. Awesome. The 3rd time I ordered through their app which is a huge risk because I can't tell them about my celiac issue, but still I was fine. The biggest risk is that when they make burritos, etc. there is a chance that the spoon will touch the flour tortilla and then touch the rice/beans in your bowl, but ya kinda always take that risk when you eat out as a celiac sooo....I consider this 5 out of 5 in my book.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
They used to have GF hard tacos; one of the few things my son can have there, but no longer have them. I found this out when I ordered online and upon pickup was told the hard taco shells were no longer available. Then afterwards I got food poisoning for almost a week and ended up in the ER with dehydration. Avoid this place.
— Separate gluten-free menu
The employee instantly washed her hands and changed gloves after I mentioned my allergy. The manager came over instantly to supervise. Several ingredients were acquired from uncontaminated containers in the back. This was the most consciencious chipotle I have eaten at
— No gluten-free information on the menu
(Daughter is writing this review) They knew about gluten free/celiacs disease and washed their hands, changed their gloves, and offered to grab fresh products that they would usually grab with gloves rather than utensils (lettuce and cheese for me). I got a bowl with brown rice, steak, lettuce, and cheese, which is what I always get. I've never had an issue with Chipotle. They were very sweet and patient :)
I’m amazed that this got good reviews, for celiacs it is unsafe. I asked the guy taking my order to change his gloves as it was for an allergy, he did but seemed a little put off by it actually. But anyway, he started my bowl and then passed it on to someone that hadn’t changed their gloves and had been touching a tortilla immediately before. Also, I’m sure touch the ladles to the tortillas at times, there’s no way they don’t in this situation. And one of them even grabbed shredded cheese with her gloved hand that had been touching a tortilla. I am unsure how anyone with celiac would feel safe eating here...
— Not very