Had the burrito bowl which is always delicious. I couldn't remember if the chips were GF so I asked and they said they were not GF. I googled it later to realize they are GF and I could've had them! Darn it! Delicious food as always but staff may want to brush up on their knowledge.
Yes
I was sick before we finished eating! If you have celiac dont eat there! They touch the flour tortillas and then touch every other food item as they are serving. It doesn't matter if they change their gloves to serve you - cross contamination has been going on since they first started using each food item.
No
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
The only item containing wheat or glutens currently on the menu are the tortillas. If you go with a burrito bowl, everything else on the menu is safe. I eat here regularly. The food is delicious and fresh. The staff change gloves for every meal they create.
Yes
Before diagnosis this was a favorite. I wanted it to work. They got me all fresh ingredients not on the line yet. I watched as everything was newly prepped before going in my bowl. I still had a reaction. I know many people have success but just doesn’t work for me 😢
— Some
— Excellent
The worst chipotle location I have ever been to. Only was worker was kind to me, the rest acted like I was worst person ever simply asking for toppings from the back. Most locations I've been to change their gloves and wash their hands as soon as I mention I have celiac, but I had to specifically ask and they didn't wash their hands, only change gloves. Didn't get new spoons, and took forever getting toppings from the back and gave me SO much attitude. I literally left in tears because I am 9 months pregnant and just wanted some dang chipotle.
— Somewhat
— Some
— Good
If you tell them it's gluten free, they change gloves and spoons/serving tongs, and will even get lettuce, etc from a fresh container if you want. The same person will take you down the line so as to avoid cross contamination in adding toppings. I just wish you could request the same for orders on the app, but I guess you can’t have everything.
They are not immune to current issues with hiring. My only disclaimer on the above is that sometimes I need to ask the manager to take over if the staff is new.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
Never gotten sick. It's as close as I can get to Mexican food not Made by me.
— Very
— Most/All
— Average
This place is a disaster! There was food all over the counter and she was sliding the tortilla over a pile of rice that was falling back in the bin. The whole place was dirty!!!
— Not at all
— Some
— Good