Did an amazing job with new gloves, new utensils, etc!
I asked for a Gluten Free menu and the staff explained everything very well, wiped down the counters, changed gloves & spoons!! They were so very nice and accommodating!!
Yes
Told them my daughter was celiac. Whole line changed their gloves, changed utensils, wiped down the line and even used fresh ingredients. So impressed! Wish all Chipotle locations were so well trained in allergy protocols.
Yes
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
The staff knew the protocol- changed all the spoons, washed their hands, changed gloves and wiped down the prep area. They were also very friendly. Will visit often!
Yes
Amazing the manager came out and went through the full protocol. I have never had any Chipotle clean the counter and change the utensils before serving me, and I did not end up with the headache! Wow, above and beyond. Stopped while driving through for vacation.
Yes
There are many choices! Also, the server changed his gloves and the serving utensils. I really appreciate the care taken!
Yes
They change out the serving spoons from the already contaminated bins as well as gloves and sometimes they wash their hands too. They use new cheese, lettuce and anything they stick their hands in. Unfortunately employees don't really know or care. Last visit we got an eye roll and cross contaminated. Probably our fault for going on a busy Saturday.
— Somewhat
— No gluten-free information on the menu
— Most
— Excellent
One server wasn’t sure what I was talking about, but another knew what to do and walked her through it. Got new utensils, changed out gloves and toppings. They were patient and kind and the food is tasty.
— Somewhat
— Most
— Excellent
This chipotle is hit or miss. Sometimes they follow all allergies protocols and sometimes they don’t. Don’t order online
— Not at all
— Gluten-free items are marked on the main menu
— Most
— Excellent
When I walked up to the counter, I asked the tortilla employee to change her gloves because I have celiac. She immediately did, and THEN went above and beyond and changed ALL of the utensils I needed, without me even asking.
— Very
— Most
— Excellent
Totally clueless about celiac gluten allergy protocol. Tried to explain changing gloves, using new containers of food etc. It was like pulling teeth. Finally changed gloves but wouldn’t get food from fresh containers. Another employee rolled her eyes at us when we asked for the cheese to come from a new container. My kiddo was definitely glutened tonight. It is not safe for celiacs unlike other chipotle restaurants. Unacceptable
— Not at all
— None
— Poor