I just cannot understand how a great chain like Chipotle can offer completely different experiences based on region. St. Louis gets it! Houston does not!! This location was my second attempt to eat Chipotle in our new city of Houston, the first location changed their gloves but then began handling a floor tortilla and when I said I wanted a "naked burrito bowl" I was told they don't have them! I said I'll come back another time. Then I gave this location a try because if the previous reviews. I told them I needed to eat gluten free and they looked at me like it was the first time they heard of gluten. When we got to the cheese and lettuce I asked if they had fresh batches below because of the gloves with flour reaching into it. They said it was fresh today and it was all they had, even after I said I cannot have anything that touched flour, so I went without cheese and lettuce. Then the topper, they comped the meal when I got to register, they thought I was asking for a "FREE" meal! Thank you for the free meal but I really enjoy paying for my gluten free meals that are prepared properly! Please Houston and Chipotle please offer people who don't have a choice reliable gluten free meals and options!
No
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Counter clerk not knowledgeable, HOWEVER - the cook made her way to the front and handed me a card with all of the gluten free items (which was pretty much everything but the tortillas). I would eat at Chipotle again, being gluten free.
My favorite chipotle! If I order on the app, I label my meal as “name + gluten allergy”. The staff always changes their gloves before handling my bowl. I’ve never gotten sick!
— Very
— Some
— Excellent
We asked to eat Gluten Free. The person in charge along with line workers changed gloves, wiped surfaces, got out new serving utensils, got all fresh food needed for our orders and made our bowls. We appreciated their thoroughness and concern.
— Very
— Excellent
Yay for the Westview Chipotle in Frederick! I told the woman behind the counter that I have Celiac's and she immediately changed her gloves and personally handled my order thru the entire serving line.
I should have waited a few hours before giving my review. Even though the woman who served me did her best, there was still cross contamination. A couple hours later I had bloating and was running for a bathroom. Sorry but Chipotle is not Celiac Friendly.
— Not very
— No gluten-free information on the menu
— Not Much
Let me start off by saying, WOW. Never have I ever felt co fident in ordering from a non dedicated place before but they employees were EXTREMELY knowledgeable. I asked what they are gf procedures are and right away the nice employe wiped off the counter and without me having to ask he got all the ingredients fresh from the back with clean gloves and a new bowl. He was super nice and friendly, I will 100% be back here again. Seriously this is the place to go if your in the area.
— Very
— Most/All
— Excellent
I have eaten at several places of this establishment and they have always changed their gloves and utensils if you ask them to get your stuff from a fresh bin they will never had a problem at any of them but make sure you let them know.
— Very
— Most/All
— Excellent