I am a celiac and always ask them to change their gloves. I find the staff to be super helpful, but the managers sometimes yell at the employees for walking me down the whole line to make my food, which is why they get 4 stars. Otherwise, I find I can eat here easily. I do have a reaction to the salad dressing, which is supposed to be gluten free, so I advise you consider avoiding the dressing if you're super sensitive.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions. From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
I usually get a chicken or carnitas bowl, got a veggie bowl-(lettuce, half of brown and white rice, little bit of black beans, mild salsa, and guacamole) instead now that I'm on a gluten-free diet. Didn't want to risk cross-contamination with the meat. I cooked me some salmon once I got home. Told the server I was gluten-free. As I was telling her this, I also told her how to prepare my order, she immediately changed gloves and grabbed a bowel from underneath the counter. I felt perfectly fine last night after eating my meal, and feel great this morning. No symptoms at all.
Gluten free if you dont eat the flour totillas, I checked and had the burrito bowl to be on the safe side. This is sort of fastfood takeaway chain type Mexican, so we were a little disappointed but we are Aust so maybe locals know. Not bad. Quick and tasty for fast food. Veggie bowl, chicken burrito (hubby) and two small sodas ( in Aust we would call these medications to large) cost USD20.30.
Staff was very knowledgeable and acommodating. Everything except their Tortillas are GF. When I told them about my Celiacs they made arrangements, changed their gloves and actually got new spoons for all of the items that I got so that the risk of cross contamination was as small as possible.
Helped me out when I was first diagnosed. Burrito bowls and salad both are gf if you talk to the staff about it. Also they have crispy corn tortillas if they are out of chips which are gf. Never gotten sick but not 100% gf facility
Get the bowl, I always get the veggie bowl though. I’m not 100% on the meats since I need to try it on a day when I can see if I get sick or not. Avoid the lettuce, they grab that with their gloves that have touched the flour tortillas so I imagine it’s cross contaminated.
The first time I went the staff member I got seemed knowledgeable. They washed their hands, changed gloves and got me fresh cheese. The second time I went I got a different staff member who didn’t seem to understand what gluten free meant and made my bowl like everyone else’s. I knew what I could have and couldn’t so I felt fine afterwards. Just a warning to watch for potential glove cross contamination with some staff.
Staff is very knowledgeable and can change gloves upon request. The utensil are slightly cross contaminated because they touch the burritos. If you are SUPER sensitive you can request them to get food straight from the kitchen.
I have Celiac Disease and have had wonderful luck with Chipotle. I recommend the following procedure: immediately tell whoever is prepping your food that you have celiac disease. Typically they will automatically go and change their gloves and follow you down the line. However, if they seem unsure just explain this is what you need. Also, once they change their gloves tell them you will need fresh ingredients that have not been touched with any potentially contaminated gloves. They are always extremely happy to do this and seem to be well trained in this. It is so appreciated as eating out can cause so much anxiety! Chipotle has become a well trusted place for me. (As long as you remember to be clear with your needs!)
One individual was knowledable of the procedures she changed gloves and wiped down the prep table but then as she was doing that thebother workers just started serving others with tortillas over where it was wiped down. It was kinda downhill from there same utensils used from same existing food dishes. Needless to say i feel bad for this review but chipotle wither has to say they do jot serve celiacs or train their employees better
I was super impressed with how they handled everything. I told them I had a gluten allergy and so they take all the spoons out and put in new ones and make sure everything is clean to use. Also puts new lettuce and cheese from in touched containers so that way there’s no cross contamination.
They were very helpful the moment I told them I had celiac. The worker asked the other workers to change their gloves, and then they used a new spoon for each ingredient I wanted. For every ingredient that had to be grabbed by hand (like lettuce), they took a new container from the back.
Crazy busy lunch rush but the minute I told Carla I was celiac, everything stopped. They changed al the spoons, gloves etc to serve me. They did not care that there was a line out the door AND the crispy veggie tacos were to die for!! Love this place!!
I’m not sure if there food was bad, they forgot some how, or they just weren’t gluten free but I got extremely sick from the one time I’ve eaten there! But the service other then they had no idea what celiac was they were very kind.
They always take precautions by changing gloves and spoons, as well as getting a fresh container of lettuce so they're not grabbing lettuce that may have come in contact with contaminated gloves. I've never had a problem and have been impressed with their protocol.
Their new store manager Darren(?)(as of 7/20/2019) was extremely helpful with a glove change request. He followed up asking if it was a gluten sensitivity (we said yes) and then asked if we would be having lettuce and cheese (we said yes). He had the line wiped down and got new lettuce and cheese. An amazing experience.
Typical Chipotle experience in a busy suburb - long lines and lots of people working with yummy food. The staff was trained in handling gluten allergies but didn’t seem pleased with me for asking for it - I got an eye roll from one staff member and had to correct her a couple times about not touching dirty spoons as I have celiac. She complied but seemed rushed and forgetful. Overall a decent experience, just wish the staff was nicer.
Pleasant staff but totally unaware of allergies. The staff said there was a little gluten in all of their foods. A cross contamination disaster, they didn't think changing gloves would be a big deal since the food that wheat in it already. If you have celiac this is not the place for you.
My first few visits were very celiac friendly. I even felt safe ordering via the app until they got my order completely wrong. After that, I tried to go in to order food. Multiple times I have walked in and observed employees placing spoons on flour tortillas and tortillas spilling over into the rice and meat. I’ve walked out. Called Manager and discussed why that is not safe. Was told, oh, we aren’t supposed to do that. I know, but it’s happening. Disappointing but I won’t be risking it.
Do not eat at this location. We have been instructed to place our online order with the name Gluten Allergy for each meal. This has mostly worked very well for us. I ordered crispy tacos with the name Gluten Allergy and was given soft wheat tacos which one of my celiac children nearly ate. Go down to the one closer to Tanque Verde on Grant. It’s super clean and we’ve never had an issue here.