Chipotle

I was super impressed with how they handled everything. I told them I had a gluten allergy and so they take all the spoons out and put in new ones and make sure everything is clean to use. Also puts new lettuce and cheese from in touched containers so that way there’s no cross contamination.

New to the Celiac community, as soon as I arrived I told them I needed gluten free and they immediately changed gloves, spoons and wiped down prep counter, food is Just OK, but give them an "A" for effort.

As soon as I said GF, the cook changed his gloves, got a new bowl, and asked which of the serving utensils should be exchanged for newly washed. Except the tortillas (of course) all options are GF. I've never gotten sick eating here. I gave it 4 stars only because it's a chain/fast food. Enjoy!

They changed their policies for gluten intolerant people. They are very safe now, switch out all the spoons, wash the counters, and make sure nothing touches gluten. My only problem was that they were complaining a little bit and made me feel kind of bad for making them do all of that. It was safe to eat though, and that's all that really matters.

Train your employees to know what gluten really is and I might actually give a better rating

Chipotle is awesome! Love the steak bowl. Woke my taste buds up and have never been the same. Eaten here dozens of times and never had an issue. Tell the crew you have celiac and ask them to change gloves and they take all the necessary precautions. Great food! Quality ingredients!

Ok tacos but soft shells not GF:(

Food is super tasty! I love ordering the rice bowl and being able to choose from all meats and sides. Definitely get your fill without feeling left out! Chips and guac are the best!!

So here is the thing. When I was standing in line, I saw them scoop rice from the bowl and repeatedly touch the spoon against a wheat tortilla then put it back in the rice bowl. This continued for the meats and the beans. So when I was up to order, I asked that they take my food from new containers in the kitchen. They said that their allergy protocol was to change gloves, wipe the counter down and bring new containers of cheese and lettuce. I let them know that the rice, meat, and beans were all contaminated because the spoon kept touching wheat. They still said no. I talked to a manager who finally relented. I emailed Chipotle and they apologized and said that the restaurant should have honored my request. I think Chipotle is safe for Celiacs if food is taken from new containers. If not, it is not safe

This place is very celiac friendly :)

There are no GF items marked & and internet says that ALL Chipotle locations are celiac free. I fell safe and Chipotle should be intentional about publishing a GF menu to get a higher rating.

The only gluten containing ingredients are the tortillas. Corn products may be cross contaminated in the fields, but are otherwise considered gluten free. Staff will change gloves if you tell them you have an allergy and need it. Easy way to eat gluten free and perfect for Celiac.

always great food. eat there with celiac disease

Had a sofritos bowl at the Yorkdale location last night. The staff told me everything was GFree except for the hot sauce which i didn’t have My stomach did not agree. I would be careful to ask more questions

Celiac friendly! Change gloves and take food all down the line

My son and wife are gluten free (intolerant not allergic) and this is their favorite go to for a chipotle bowl that won’t make them sick!

I started my order saying I had celiac. The server immediately changed his gloves and called for fresh lettuce & cheese( as they reach in those containers with their gloved hands.) Without my needing to ask. I had no cross contamination issues. I will be back!

This location is really good about changing gloves, spoons, and anything else you need. You just have to ask. I’m very sensitive and so far have not had any trouble. It is still fast food-y so I’m not sure I can put 100% celiac friendly but so far so good for me

I come here very often!! The servers are always so friendly. As soon as you tell them you have an allergy they wash their hands, change their gloves, and take out new containers of food to avoid contamination. I have never gotten sick here and the food is delicious!

Staff used unopened containers and changed gloves for me. She also went out of her way to double-check that sofritas were gluten-free!

The staff all switched gloves and took brand new food under the counter to prevent cross contamination!

The daytime team is exceptional for their food handling skills. Plus they know their customers, most team members are already changing their gloves when I walk through the door. Out of 50+ visits in the last couple years, I had cross contamination once.

Everything is safe here except the flour tortillas according to their website. I order their bowls all the time and I have never been sick.

BEWARE!!! Their tortilla chips are flour NOT CORN!

The staff was insanely great! All I said was gluten free and they changed gloves and used different spoons to scoop. Best experience I’ve ever had eating out!

I always get sick eating here or any other chipotle...They dont understand when I ask them to change their gloves and get fresh food from the back that hasn't been cross contaminated. They dont listen and dont want to change from their usual routine...I always get sick at this chipotle, will never go back!!!

Have been frequenting this place for a while, without issue but unfortunately in our last take out, got cross contaminated.

The staff is knowledgeable about gluten free & offers great, friendly service! Basically everything there is gluten free except for the soft tortillas. So if you need gluten free, I highly recommend! I eat there regular with no issues.

Been here a few times and have no problems. Your normal Chipotle chain.

The staff at this location were amazing. I told the girl I had a gluten allergy (it’s easier than explaining celiac sometimes) and she immediately changed her gloves. I ask if the hard shell corn tacos were gluten free and she confirmed with the cook that they are. I requested ‘fresh toppings’ from the back (because I wasn’t sure about cross contact with the spoons) and she had no issues with doing that. The cook also cut fresh chicken that hadn’t been touched for mine. It was delicious and safe and I really appreciated the extra efforts they made!

food is really good. everything gf and they change their gloves and wash their hands! sometime even change the spoons too.

The manager prepared my son’s food. She changed gloves and got fresh cheese, guacamole and rice for him.

I revisit this Chipotle about once a year to see if they have improved. They haven’t. Cross contamination everywhere, stingy with toppings, and willing to overcharge you simply because hitting one button is easier than 3. Other Chipotles are great; skip this one.

This location had very accommodating staff. Changed gloves, spoons, even grabbed new bins to avoid contamination. Helpful and knew the menu well. Food tastes great!

Not celiac friendly. Nor is any chipotle.

Amazing food; it IS a Chipotle after all. Gluten free chips, they will change their gloves for you too. However, the person doing my bowl seemed slightly annoyed with me.

I usually get a chicken or carnitas bowl, got a veggie bowl-(lettuce, half of brown and white rice, little bit of black beans, mild salsa, and guacamole) instead now that I'm on a gluten-free diet. Didn't want to risk cross-contamination with the meat. I cooked me some salmon once I got home. Told the server I was gluten-free. As I was telling her this, I also told her how to prepare my order, she immediately changed gloves and grabbed a bowel from underneath the counter. I felt perfectly fine last night after eating my meal, and feel great this morning. No symptoms at all.

Gluten free if you dont eat the flour totillas, I checked and had the burrito bowl to be on the safe side. This is sort of fastfood takeaway chain type Mexican, so we were a little disappointed but we are Aust so maybe locals know. Not bad. Quick and tasty for fast food. Veggie bowl, chicken burrito (hubby) and two small sodas ( in Aust we would call these medications to large) cost USD20.30.

Burrito bowl all the way have never had a problem with it

I wound up not eating here because they would have had to change out every bin of food. The spoons touched every tortilla that went through making everything contaminated. What a bummer!

They are very nice here and are always happy to clean the line, get fresh ingredients and new gloves.

Staff was very knowledgeable and acommodating. Everything except their Tortillas are GF. When I told them about my Celiacs they made arrangements, changed their gloves and actually got new spoons for all of the items that I got so that the risk of cross contamination was as small as possible.

It tasted good but I got super super sick from here. Will not be going back.

Great experience here! Walked up to the line and said I had an couple of orders for people who have Celiac. Both people stripped off their gloves and one went to the back to fill my order from fresh food.

Staff is accommodating and friendly about it. Will wash hands, change gloves, get clean utensils and untouched ingredients. Most items are GF anyway.

Helped me out when I was first diagnosed. Burrito bowls and salad both are gf if you talk to the staff about it. Also they have crispy corn tortillas if they are out of chips which are gf. Never gotten sick but not 100% gf facility

Knowledgeable staff! They changed their gloves, cleaned the work space and even pulled out fresh ingredients and utensils to make my food since the ones on the line could be contaminated.

Get the bowl, I always get the veggie bowl though. I’m not 100% on the meats since I need to try it on a day when I can see if I get sick or not. Avoid the lettuce, they grab that with their gloves that have touched the flour tortillas so I imagine it’s cross contaminated.

No clue how to do a gluten free order. I hate that Chipotle's are hit or miss!

The first time I went the staff member I got seemed knowledgeable. They washed their hands, changed gloves and got me fresh cheese. The second time I went I got a different staff member who didn’t seem to understand what gluten free meant and made my bowl like everyone else’s. I knew what I could have and couldn’t so I felt fine afterwards. Just a warning to watch for potential glove cross contamination with some staff.

Staff is very knowledgeable and can change gloves upon request. The utensil are slightly cross contaminated because they touch the burritos. If you are SUPER sensitive you can request them to get food straight from the kitchen.

I was planning to have a meal here but the entire restaurant from the doors to the floors to the bathroom were disgustingly dirty. I left and went somewhere else.

I have Celiac Disease and have had wonderful luck with Chipotle. I recommend the following procedure: immediately tell whoever is prepping your food that you have celiac disease. Typically they will automatically go and change their gloves and follow you down the line. However, if they seem unsure just explain this is what you need. Also, once they change their gloves tell them you will need fresh ingredients that have not been touched with any potentially contaminated gloves. They are always extremely happy to do this and seem to be well trained in this. It is so appreciated as eating out can cause so much anxiety! Chipotle has become a well trusted place for me. (As long as you remember to be clear with your needs!)

One individual was knowledable of the procedures she changed gloves and wiped down the prep table but then as she was doing that thebother workers just started serving others with tortillas over where it was wiped down. It was kinda downhill from there same utensils used from same existing food dishes. Needless to say i feel bad for this review but chipotle wither has to say they do jot serve celiacs or train their employees better

Best cross-contaminants procedures I’ve ever experienced at this chain.

Awful staff member rolled her eyes as i told i had a serious gluten allergy. We then told another worker and my meal was free of charge. I made sure to watch carefully for contamination. have not gotten sick.

I love chipotle and they are very accommodating

Outstanding! Immediately changed gloves and utensils, super kind. Thanks, Chipotle!