Chipotle

2 ratings
$ • Quick Service Restaurant
358 West Broad Street
Falls Church, VA 22046

Top Reviews


Celiac

Overall Rating

Review


I was told I'm not allowed to ask them to change there gloves or any thing else from the hours of 11am-3pm per the manager who was standing right there. She said I was holding up the other customers (there was one other person who hadn't even gotten in line yet) so just me. She gave me a whole lecture on how my asking them to change there gloves was a huge inconvenience to everyone working there and she would NOT do this for me again. I needed to eat somewhere else or come back after 3pm. I make it a point to come when there not busy. This was embarrassing, because she followed the worker who was serving my food all the way down the line. Now there was people behind me because she made all 8 employs who were working the line (more then I have ever seen) stand there and listen to her tell me how I'm "being a huge inconvenience to her" I apologized a few times. I just wanted to hide! After I left I wanted to cry, it's hard enough with out getting a public lashing. I was mad at my self for apologizing. I didn't want to eat the food after because at the end the manager reached in and grabbed the toppings with her dirty gloved and topped my meal, she looked at me and said, she needed help, she didn't know what you were asking for. Uugh! Worst service ever! If your up for a public lashing about how your "Allergy" (yes she did air quotes) is inconveniencing everybody you should come here.

Celiac friendly?

No

Updated 6 years ago read full review

Not celiac

Overall Rating

Review


They are not trained in GF preparation. Only 1 person knew English and could collaborate with me. After saying so, they did change out the spoons and gloves and walk all the way down with me which was pretty good.

Updated 7 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Allergen List
  • Gluten Free Menu
  • Tacos
  • Tortilla Chips

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Keto Friendly
  • Kid Friendly
  • Lunch
  • Mexican
  • Nut-Free Friendly
  • Online Ordering
  • Paleo Friendly
  • Peanut-Free Friendly
  • Quick Service Restaurant
  • Takeout
  • Vegan Friendly

Notes


Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.

From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."

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Reviews of this Chain

Celiac

Overall Rating

Review


When I told them I had a a gluten allergy they washed their hands and used all new utensils to build my bowl, it was very reassuring!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for lunch
  • Good for takeout
Celiac

Overall Rating

Review


The servers had no idea about gluten free procedures and neither did the manager on duty. We left.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Celiac

Overall Rating

Review


Hard shell tacos work for a GF option. Bowls can also be GF.

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for keto
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good with other allergies
  • Offers delivery
  • Offers online ordering
  • Offers outdoor seating

Overall Rating

Review


Gluten-free safety all depends on the shift manager at this location. Numerous times I’ve eaten here no problem with great management. However, the last time an evening Sept 2021 I had the worst manager service ever! I kindly told the manager “M” my celiac issues and at first she didn’t even want to offer anything for me to eat. Once I mentioned I had eaten there a lot of times before and what the previous manager did for me she was accommodating but completely rude to me. In fact, about 15 people’s food came to completion before she dealt with mine and I mean these people were done eating and wanting to leave and I arrived 10 minutes ahead of them because I was with them but wanted to avoid holding them up. After waiting forever, I could NOT believe it when the same manager went from working the line straight to touching my food. I politely said I can not eat that because she touched it with contaminated gloves, she got angry and threw it away. Said she’d remake it “special” but when it came it was super hot with jalapeños. I didn’t ask for any of those and this had not happen before. Sadly she Never apologized for any of it, nor offered any reimbursement. My girder finally came out about 10 minutes after my group had left the restaurant but as said super spicy. Maybe that’s what she meant by she’d make it “special”?!?!

So BEWARE not every manager wants to deal with special celiac needs! VERY disappointing cause I used to go here with full confidence.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for takeout
Celiac

Overall Rating

Review


Server was unaware of gluten free protocols. First time manager bailed me out, second time manager was not much help.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

More Info