Staff followed protocol. Washed hands, changed gloves. Even brought out separate bin of lettuce to help avoid cross contamination.
I watched one of the servers touch the flour burritos with her spoon as she added toppings and stick the spoon back in the foods. when I explained that it would make me sick, she apologised but I don't think she actually understood. a line backed up behind me and I finally gave up and skipped lunch. I've never seen this before at Chipotle but in addition, the other server started to give my son flour tortillas when I specified gluten free so there may be a problem with training at this location.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
The staff was not friendly. I asked for specifically gluten-free food and they said they could accommodate me they told me that they kept everything separate but what they neglected to tell me was they use the same fryers and saying tortilla maker grills for the gluten-free ones as well so just save yourself some hassle and some cross-contamination and don't go here.
I enjoy this Chipotle in particular because the manager has Celiac. Staff are knowledgeable because he's shared his plight. Staff always changes gloves and preps tacos in a basket so they don't touch the counter.
When you tell them you need your bowl gluten free they will wash their hands, change gloves and switch out spoons.
— No gluten-free information on the menu
They immediately offered to change their gloves and went to ask to confirm what might have gluten. Was told everything is gluten free except tortillas. Very happy with service and options!
This place is celiac friendly
Excellent experience- they immediately changed out spoons, gloves, and wiped down the counters before preparing my bowl. They got fresh ingredients from the back for items that weren’t added with a spoon. They were all very kind about it too which is an added bonus.
— Gluten-free items are marked on the main menu
There is much cross contamination I left real fast. They scooped from trays and put foods on wheat tortilla tapping several times to get contents off spoon. Then rescooped in trays to wheat tortillas multiple times. DONT EVEN THINK OF GOING THERE IF YOU ARE A CELIAC.