Chipotle
$ • Quick Service Restaurant
Most Recent Reviews
Overall Rating
Review
The staff including management have no idea what normally happens at a Chipotle for GF diners. The girl who was waiting on us walked away several times and then a man came to wait on us. He not only didn't know the protocol, he refused to listen to my instructions. Other workers thought it was funny so we just walked out.
It's a real shame. Chipotle is normally a chain that is very gluten friendly.
Celiac friendly?
No
Overall Rating
Review
We normally like and have great service from Chipotle while traveling. This location in Gainesville did an extremely poor job with Gf, specially in avoiding CC. Had to explain multiple times how my son's food needed to be prepared, about 25 minutes and too many items that had to be pitched we finally had a meal we could serve him. I was most upset by the prep cooks making negative comments about our dietary needs. If it were not a desperate situation for on the road meal option for my kid, we would have walked out.
Celiac friendly?
No
Overall Rating
Review
I've had good experiences at this location - much better than Archer Road - but it does seem generally it's pretty hit or miss at any location depending on who is working, how busy they are, and how much attention they're paying to ingredients and quality. Lots of staff and customers seem to keep this location humming, and my salads are good.
Celiac friendly?
Yes
Notes
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Photos
Reviews of this Chain
Overall Rating
Review
I eat here all the time and have never gotten sick, just ask them to change their gloves :)
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Somewhat
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How much of the menu is available gluten-free?
— Most/All
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Overall Rating
Review
Chipotle is one of my favorite restaurants in my town. I was diagnosed with celiac disease at the age of 4 and have struggled my entire life to find good safe places for me to eat. Some people say that Chipotle is a high risk of getting glutened. But that has not been my experience at all. Whenever I go I always say hey I have a gluten allergy just so you know. I get my bowl and it is so good. I eat at chipotle almost once a month and in all of my times going I have never gotten sick.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Somewhat
Quality & Quantity
How much of the menu is available gluten-free?
— Some
How would you rate the taste and quality of the gluten-free food you tried?
— Good
Overall Rating
Review
Will not step foot into this location again. The staff is disrespectful and does not understand gluten free. I tried to take the time to explain how to make a burrito bowl safe. The restaurant wasn’t busy. I was ridiculed and mocked by the workers. The girl working rolled her eyes and said they aren’t the health department. They were laughing and talking about how it’s not their job to make accommodations. I ended up walking out. On top of the attitude, this location was dirty and the workers were touching their face, hair, each other with their gloves. The food in the bins were mixed together and it was complete chaos.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Not at all
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How much of the menu is available gluten-free?
— Not Much/None
How would you rate the taste and quality of the gluten-free food you tried?
— Poor
Overall Rating
Review
They were super nice and helpful. The girl taking my order also has celiac and she pulled cheese from a different container (also did this the second time I went, using a little cup). They had no problem changing gloves (they also washed hands). One time the lady offered to change spoons (I don't know if that would make a big difference but was nice to know she offered). The two items I was concerned about were cheese (which they pulled new) and lettuce. I didn't get lettuce but I am sure they would pull new lettuce if asked (since those items they reach in for with hands after touching flour tortillas). Also she said chips were GF since they aren't fried with anything else.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Somewhat
Quality & Quantity
How much of the menu is available gluten-free?
— Most/All
How would you rate the taste and quality of the gluten-free food you tried?
— Excellent
Overall Rating
Review
Hands that are wrapping flour tortillas are constantly being dipped into the shredded cheese and shredded lettuce so unless you don’t order those items there is risk of cross-contamination. Too bad they don’t use tongs.
Safety
How confident are you that this establishment takes safety precautions against cross-contact?
— Not very
Safety Feature Ratings
- Staff is knowledgeable and can answer questions
- Staff will clean kitchen space or change gloves if asked
Quality & Quantity
Is there a gluten-free menu?
— No gluten-free information on the menu
How much of the menu is available gluten-free?
— Most/All
How would you rate the taste and quality of the gluten-free food you tried?
— Good
