Chipotle
$ • Quick Service Restaurant
Most Recent Reviews
The staff including management have no idea what normally happens at a Chipotle for GF diners. The girl who was waiting on us walked away several times and then a man came to wait on us. He not only didn't know the protocol, he refused to listen to my instructions. Other workers thought it was funny so we just walked out.
It's a real shame. Chipotle is normally a chain that is very gluten friendly.
We normally like and have great service from Chipotle while traveling. This location in Gainesville did an extremely poor job with Gf, specially in avoiding CC. Had to explain multiple times how my son's food needed to be prepared, about 25 minutes and too many items that had to be pitched we finally had a meal we could serve him. I was most upset by the prep cooks making negative comments about our dietary needs. If it were not a desperate situation for on the road meal option for my kid, we would have walked out.
I've had good experiences at this location - much better than Archer Road - but it does seem generally it's pretty hit or miss at any location depending on who is working, how busy they are, and how much attention they're paying to ingredients and quality. Lots of staff and customers seem to keep this location humming, and my salads are good.
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Reviews of this Chain
Lady preparing my order was the “celiac expert” and followed all protocols. Bonus- fresh cheese from an unopened container in the back tastes better. 😀. I was very impressed with this location and happy that I can still enjoy Chipotle with my recent diagnosis.
One of the best experiences hands down ever!! We went when they had just opened in the morning and as soon as I mentioned celiac/ gluten free, the guy took a new dish cloth and wiped the counter, took out all the spoons and threw them in the sink. He then washed his hands with soap and water as I stood watching mesmerized. Goes on to grab new spoons and brings in fresh bag of cheese and lettuce from the back. Absolutely impressive!!! We had Chicken Burrito Bowl instead of the wrap of course and got an extra one for the road.
Absolutely fantastic, their staff is fantastically trained and will even change out the utensils and get fresh batch items. I eat here regularly, have yet to get sick!
Gluten frees options and service were amazing! My new favorite place!
Been here numerous times over the years with for our celiac daughter with no reactions. I’ve seen better training at other Chipotles but they are responsive and will change gloves and use clean utensils if asked.
