The staff including management have no idea what normally happens at a Chipotle for GF diners. The girl who was waiting on us walked away several times and then a man came to wait on us. He not only didn't know the protocol, he refused to listen to my instructions. Other workers thought it was funny so we just walked out.
It's a real shame. Chipotle is normally a chain that is very gluten friendly.
No
We normally like and have great service from Chipotle while traveling. This location in Gainesville did an extremely poor job with Gf, specially in avoiding CC. Had to explain multiple times how my son's food needed to be prepared, about 25 minutes and too many items that had to be pitched we finally had a meal we could serve him. I was most upset by the prep cooks making negative comments about our dietary needs. If it were not a desperate situation for on the road meal option for my kid, we would have walked out.
No
I've had good experiences at this location - much better than Archer Road - but it does seem generally it's pretty hit or miss at any location depending on who is working, how busy they are, and how much attention they're paying to ingredients and quality. Lots of staff and customers seem to keep this location humming, and my salads are good.
Yes
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
They announced that I needed to have a gluten free bowl made, wiped down the entire counter and changed gloves. Also got lettuce and cheese out of a separate container from the fridge. Really appreciated them doing all of that without me even asking! Best chipotle.
— Very
— Most
— Excellent
Best chipotle
— Very
— No gluten-free information on the menu
— Most
— Excellent
— Most
— Excellent
I am super reactive and have not gotten sick here. They will change gloves when asked. I some times have concerns about the rice as it's scooped first and the spoon touches the flour tortillas, When I'm feeling particularly nervous about food, I ask for fresh rice and they have not refused or put up much fuss. I always get a bowl of somesorts. I know they have corn tortilla chips and shells as well as gluten soft large and small ones. Corn is crunchy, gluten is soft. I have Not tried the queso cheese, but I always get shredded cheese and most everything else. I have not gotten the vegan option meat, but have heard via their website it is gluten free. So no cross contamination there. This is a relatively Low gluten place so even though the Line looks messy, the tortillas are firm and crumb free so it is Not spreading around too much. I react to gluten and Barley is soo bad for me, and wheat in all forms as if an allergy literally am a gluten detactor.
— Very
— No gluten-free information on the menu
— Most
— Excellent
The staff was incredibly rude and rolled their eyes at every request. The person messed up multiple times and got mad when I corrected her. Ask for a manager if you come here
— Not at all
— No gluten-free information on the menu
— Some
— Good