Chipotle
$ • Quick Service Restaurant
Most Recent Reviews
Symptomatic celiac here, this location was not safe for me to eat. Staff didn’t know to change gloves and even tried to tell me it was ok that the spatulas touched the burritos. Was not willing to risk cross contamination.
Staff started changing gloves before I could finish saying “gluten allergy”. They asked if utensils also needed replacing. I asked if they could instead use fresh containers of the items I wanted in my bowl, but I was told that what they had out was all they had. So they did change utensils, but I’m not sure how much that reduced the cross contact risk. Chipotle has typically been hit or miss with me, depending on who is working.
Although Chipotle is delicious, I don't know how anyone can see this as Celiac Friendly! I went there and even though they changed the gloves, they use their hands to serve the lettuce and cheese! So they changed the gloves for me but then they used the same ingredients they used for the guy in front of me which were handled with the contaminated gloves from the tortilla! NOT Celiac Friendly!
Photos
More Reviews
Very impressed with how well they followed whatever protocol chipotle has in place. My sister and I ordered 3 bowls gluten free (celiacs), and we didn’t even need to specify allergy or celiac before they switched gloves, spoons, got fresh ingredients, and even prepped food on the back counter. I was impressed especially with how busy they get.
Good food helpful and used clean gloves. Not sure if they actually knew if salsa and toppings were gluten free but we're good about corn taco info.
Good location. Someone on staff here has a sister who is a celiac. Staff all washed hands and changed their gloves for me. I personally only get a burrito bowl or the crispy tacos, because everything else is subject to heavy cross contamination.
Great gluten free options like the burrito bowl !
Reviews of this Chain
Great location, when I said I had a gluten allergy both people serving immediately washed their hands and changed gloves. They used fresh spoons for everything. No reaction.
The people here were so mean and rude and did not want to help me at all and made that clear. however i didn’t get sick but i did cry in the car
I’ve eaten here several times a week for almost 2 years. They really take care of me. They happily change their gloves when I inform them of my celiac disease (I say gluten allergy.) They grab fresh cheese from the back too. I’ve never once had a bad experience!
Didn’t get sick but was very nervous ordering my food. When I informed the worker of my gluten allergy and asked to switch his gloves, he asked if he needed to wash his hands too and was not very nice about it. He then passed my food off to an employee that hadn’t washed his hands either and would’ve gotten me sick if I did not say something.
Lady preparing my order was the “celiac expert” and followed all protocols. Bonus- fresh cheese from an unopened container in the back tastes better. 😀. I was very impressed with this location and happy that I can still enjoy Chipotle with my recent diagnosis.
