Chipotle

Their new store manager Darren(?)(as of 7/20/2019) was extremely helpful with a glove change request. He followed up asking if it was a gluten sensitivity (we said yes) and then asked if we would be having lettuce and cheese (we said yes). He had the line wiped down and got new lettuce and cheese. An amazing experience.

I got here for lunch at 11:15. There was one other person in line. When I told staff that I had to be gluten free they nodded and did nothing. I explained that I have CD and asked them to change their gloves. That staff member did. No utensils were changed, the food line was a disaster and they pushed my bowl down the counter without letting anyone know to change their gloves- and it seemed to confuse them when I insisted that they do. I’m extremely disappointed as Chipotle is typically a place I count on to be reasonably safe.

Been here many times, staff is very friendly and knowledgeable. Strongly recommend

Great place to go if you’re celiac! Every time I have gone as soon as I say I’m celiac they wash their hands, change their gloves, and get new utensils to serve the food with. I have never gotten sick and have been here a lot. Highly recommend!

I had looked online at the GF possibilities, but when I asked to confirm what items are GF, none of the 4 people knew a single thing about what was GF, and no one seemed to care. I was very disappointed.

Upon arriving, I talked to the manager about getting my food from fresh bins not put out on the line due to preventing cross contamination. She was very accommodating even though they were really busy. She put my plate together for me. The food was really good. Chipotle is one of my favorites! So glad they didn’t disappoint! No tummy issues either.

Everything is gluten free except flour tortillas

The lady who made my bowl changed gloves immediately when I told her I was celiac.

Unfortunately, chips or tortillas are no longer considered gluten free anymore according to the staff. While they used to say the corn chips and tortillas were gluten free, the web site confirms they may all be contaminated with wheat.

Many menu options are naturally GF. Some room for cross-contamination. Staff will probably be willing to work with you

Our go-to place for safe, healthy eating. This one is the best we've been to in Columbia for getting it roght and safe food handling. We can eat gluten free and dairy free, in addition to vegan and healthy! Folks at the Chipotle on the West side of Columbia aren't yet trained well on safe allergy practices, but they are usually willing to adjust when asked.

This is a great location and the staff is super knowledgeable with food allergy handling! I have celiac which is treated as a gluten allergy and the staff immediately asked if I needed them to wash their hands, and did that and changed gloves. Another employee removed the spoons from items I wanted and the one helping me used new spoons for all items and fresh cheese & lettuce. The food was fresh and I was very impressed with their attention to detail.

Very accommodating and helpful. Have eaten at this location twice and they know exactly what to do and have not gotten sick.

Not celiac friendly!!! I got very sick from eating a bowel.

They had no idea about gluten allergies and had to be told to change out spoons and gloves.

The staff is well trained. The only place where the staff immediately changes their gloves when they hear “gluten-free”! Never been sick by gluten from eating there. Love this place!

I love grabbing a bowl to go for lunch from here cuz it’s never busy when I go but the bowls are so yummy

The options here are burritos (wheat), bowls (on rice), salads (on lettuce), or tacos (likely corn tortillas but didn’t ask). All the ingredients are gluten free except for the wheat tortillas. There was a knowledgeable staff member we talked to who offered to get ingredients from the back that hadn’t been put out and to use fresh gloves and utensils. The only problem was that they didn’t have any proteins (meat, beans, or tofu) that hadn’t been put out yet. Another reviewer said that just changing gloves and spoons worked for them but the spoons do touch the wheat tortillas and then go back into the ingredients so there is almost certainly some cross contamination occurring (I aim for the FDA standard of less than 20 ppm gluten). Therefore I decided not to eat here and went to the CoreLife restaurant next door (great!) and brought my food back to chipotle to eat with my family. I don’t rate this as celiac friendly because they’re not really set up to serve celiacs, but they were better than places who are clueless. They did say the tortilla chips are gf (not fried in oil that has gluten). I think this would be a great place for a gf person who’s not celiac/highly sensitive.

Flour tortillas are the only menu item that has gluten. I ordered a burrito bowl. They had one employee dedicated to my order to prevent confusion, changed gloves and wiped down the line before preparing my food. For cheese and lettuce where they normally reach into the container, they used fresh containers to prevent cross contamination. (You May need to ask for this) Staff was friendly, food was great, and most importantly: I did not get sick.

They really had no clue. The gentleman washed his hands and then instead of changing spoons, he started putting the rice in the bowl. We stopped him and asked if he was going to change spoons and he said that it never happened before. He was very reluctant and agitated that he had to change spoons.

So here is the thing. When I was standing in line, I saw them scoop rice from the bowl and repeatedly touch the spoon against a wheat tortilla then put it back in the rice bowl. This continued for the meats and the beans. So when I was up to order, I asked that they take my food from new containers in the kitchen. They said that their allergy protocol was to change gloves, wipe the counter down and bring new containers of cheese and lettuce. I let them know that the rice, meat, and beans were all contaminated because the spoon kept touching wheat. They still said no. I talked to a manager who finally relented. I emailed Chipotle and they apologized and said that the restaurant should have honored my request. I think Chipotle is safe for Celiacs if food is taken from new containers. If not, it is not safe

This place is very celiac friendly :)

There are no GF items marked & and internet says that ALL Chipotle locations are celiac free. I fell safe and Chipotle should be intentional about publishing a GF menu to get a higher rating.

The only gluten containing ingredients are the tortillas. Corn products may be cross contaminated in the fields, but are otherwise considered gluten free. Staff will change gloves if you tell them you have an allergy and need it. Easy way to eat gluten free and perfect for Celiac.

always great food. eat there with celiac disease

Had a sofritos bowl at the Yorkdale location last night. The staff told me everything was GFree except for the hot sauce which i didn’t have My stomach did not agree. I would be careful to ask more questions

Celiac friendly! Change gloves and take food all down the line

My son and wife are gluten free (intolerant not allergic) and this is their favorite go to for a chipotle bowl that won’t make them sick!

I started my order saying I had celiac. The server immediately changed his gloves and called for fresh lettuce & cheese( as they reach in those containers with their gloved hands.) Without my needing to ask. I had no cross contamination issues. I will be back!

This location is really good about changing gloves, spoons, and anything else you need. You just have to ask. I’m very sensitive and so far have not had any trouble. It is still fast food-y so I’m not sure I can put 100% celiac friendly but so far so good for me

I come here very often!! The servers are always so friendly. As soon as you tell them you have an allergy they wash their hands, change their gloves, and take out new containers of food to avoid contamination. I have never gotten sick here and the food is delicious!

Staff used unopened containers and changed gloves for me. She also went out of her way to double-check that sofritas were gluten-free!

The staff all switched gloves and took brand new food under the counter to prevent cross contamination!

The daytime team is exceptional for their food handling skills. Plus they know their customers, most team members are already changing their gloves when I walk through the door. Out of 50+ visits in the last couple years, I had cross contamination once.

Everything is safe here except the flour tortillas according to their website. I order their bowls all the time and I have never been sick.

BEWARE!!! Their tortilla chips are flour NOT CORN!

The staff was insanely great! All I said was gluten free and they changed gloves and used different spoons to scoop. Best experience I’ve ever had eating out!

I always get sick eating here or any other chipotle...They dont understand when I ask them to change their gloves and get fresh food from the back that hasn't been cross contaminated. They dont listen and dont want to change from their usual routine...I always get sick at this chipotle, will never go back!!!

Have been frequenting this place for a while, without issue but unfortunately in our last take out, got cross contaminated.

The staff is knowledgeable about gluten free & offers great, friendly service! Basically everything there is gluten free except for the soft tortillas. So if you need gluten free, I highly recommend! I eat there regular with no issues.

Been here a few times and have no problems. Your normal Chipotle chain.

The staff at this location were amazing. I told the girl I had a gluten allergy (it’s easier than explaining celiac sometimes) and she immediately changed her gloves. I ask if the hard shell corn tacos were gluten free and she confirmed with the cook that they are. I requested ‘fresh toppings’ from the back (because I wasn’t sure about cross contact with the spoons) and she had no issues with doing that. The cook also cut fresh chicken that hadn’t been touched for mine. It was delicious and safe and I really appreciated the extra efforts they made!

food is really good. everything gf and they change their gloves and wash their hands! sometime even change the spoons too.

The manager prepared my son’s food. She changed gloves and got fresh cheese, guacamole and rice for him.

I revisit this Chipotle about once a year to see if they have improved. They haven’t. Cross contamination everywhere, stingy with toppings, and willing to overcharge you simply because hitting one button is easier than 3. Other Chipotles are great; skip this one.

This location had very accommodating staff. Changed gloves, spoons, even grabbed new bins to avoid contamination. Helpful and knew the menu well. Food tastes great!

Not celiac friendly. Nor is any chipotle.

Amazing food; it IS a Chipotle after all. Gluten free chips, they will change their gloves for you too. However, the person doing my bowl seemed slightly annoyed with me.

I usually get a chicken or carnitas bowl, got a veggie bowl-(lettuce, half of brown and white rice, little bit of black beans, mild salsa, and guacamole) instead now that I'm on a gluten-free diet. Didn't want to risk cross-contamination with the meat. I cooked me some salmon once I got home. Told the server I was gluten-free. As I was telling her this, I also told her how to prepare my order, she immediately changed gloves and grabbed a bowel from underneath the counter. I felt perfectly fine last night after eating my meal, and feel great this morning. No symptoms at all.

Gluten free if you dont eat the flour totillas, I checked and had the burrito bowl to be on the safe side. This is sort of fastfood takeaway chain type Mexican, so we were a little disappointed but we are Aust so maybe locals know. Not bad. Quick and tasty for fast food. Veggie bowl, chicken burrito (hubby) and two small sodas ( in Aust we would call these medications to large) cost USD20.30.

Burrito bowl all the way have never had a problem with it

I wound up not eating here because they would have had to change out every bin of food. The spoons touched every tortilla that went through making everything contaminated. What a bummer!