Chipotle

Absolutely worst experience. Asked to change gloves and use new spoons like always and they looked dumbfounded argued and were generally unhelpful

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Their new store manager Darren(?)(as of 7/20/2019) was extremely helpful with a glove change request. He followed up asking if it was a gluten sensitivity (we said yes) and then asked if we would be having lettuce and cheese (we said yes). He had the line wiped down and got new lettuce and cheese. An amazing experience.

Celiac friendly?

Yes

I got here for lunch at 11:15. There was one other person in line. When I told staff that I had to be gluten free they nodded and did nothing. I explained that I have CD and asked them to change their gloves. That staff member did. No utensils were changed, the food line was a disaster and they pushed my bowl down the counter without letting anyone know to change their gloves- and it seemed to confuse them when I insisted that they do. I’m extremely disappointed as Chipotle is typically a place I count on to be reasonably safe.

Celiac friendly?

No

I love Chipotle. There's only one item that they serve that contains gluten. And only one item that contains Dairy. The soft tortillas at the very beginning of the line are the only wheat item. So if you get a burrito bowl instead of a tortilla at the beginning and let them know there's an allergy, they will change their gloves and the rest of the line is good. For dairy-free, just popped out on the cheese! We have never gotten sick at Chipotle, at any location.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for keto
• Good for kids
• Good for lunch
• Good for takeout
• Good vegan options
• Offers delivery
• Offers online ordering
• Offers outdoor seating

Went here hoping to grab something safe before getting on Amtrak. Their seemed to be a language barrier regarding “gluten allergy” (yes, I know celiac is autoimmune, but gluten allergy seems to get more attention in restaurants). I tried explaining the protocol as I have been to many chipotles before. She got the manager. The manager handed me an allergy card, changed her gloves, and then refused to get fresh food containers even after explaining to her that it was contaminated by the tortillas. She said “that’s too bad” and put away my burrito bowl container and then said goodbye. I went across the way to Cava where I had no problems. Unfortunately, this Chipotle is not safe like I’ve known every other Chipotle in the US to be.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Offers online ordering

As soon as I mentioned the word “allergy”, the server threw away the bowl she had touched, took off her gloves, washed and sanitized her hands, and put on fresh gloves. She asked what I wanted in the bowl, and I asked if she had fresh containers she could pull from, and she immediately said, “Oh yes!! I’ll get yours from the back, not from here. I just need to know what you want.” She did everything to prepare my bowl and didn’t let anyone else touch it. Excellent service!!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good with other allergies
• Offers delivery
• Offers online ordering

Happy to be able to order without worry tonight. You can just ask for the person preparing your food to change gloves!

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Took my celiac son there yesterday, told them I needed celiac safe, they wiped down everything, changed spoons, brought out fresh stuff, washed hands, changed gloves. Awesome, no problem!

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent