Good awareness and training of GF issues. Tell them that you need to order GF, and the team member will re-glove and walk your order down the line - what a great process! The only possible cross contamination is when a gluten containing order comes down the line, if the team member is touching gluten tortillas, and then is grabbing cheese or lettuce, there may be some cross contamination in those products - Celiac community is stiff figuring this level of CC out. But, their process and food are great! If you can avoid cheese and lettuce, then the rest should be 100% GF.
The entire menu, other than the flour tortillas, is GF. My wife said she needed GF and not only did the first gentleman behind the counter change his gloves, but he also told the others down the chain to do the same. Food is superb and it's wonderful to have all the options on the menu available. Recommend going at off-peak hours to avoid holding up a long line.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Staff was awesome. Washed hands, changed gloves, changed all of the serving spoons, used shredded cheese from a new container, and packaged gluten free meal separately from the other items.
Staff changed their gloves, cleaned off the counter, used clean utensils and kept everything separate. Felt really happy that the moment I said celiac the staff started their protocol like clockwork to keep me safe :)
They always take precautions by changing gloves and spoons, as well as getting a fresh container of lettuce so they're not grabbing lettuce that may have come in contact with contaminated gloves. I've never had a problem and have been impressed with their protocol.
Update: I've gotten sick a couple of times now since I wrote the original review.
There were options on the website, however, the particular server I had did not offer to give me corn tortillas and I had to get a bowl instead. He was kind of bratty if we are being honest
— No gluten-free information on the menu