This is my go to Chipotle since I live nearby and I get it all the time. I have not gotten sick yet and I don't ask for gloves changed every time. I usually base it off of if I saw a burrito made or tortilla touched, but usually when I go people get bowls. I am pretty sensitive and I have been fine here
I really like chipotle and for the most part my experience is pretty good. However, I always run into difficulty with this particular store when asking them to change their gloves due to my allergy to gluten and wheat. One server was very rude and refuse to change her gloves even after I explained. So I asked for the manager and she made my meal for me without apology. Another time there was a really nice gentle man who made my food for me separate from the other food which I thought was very nice of him. Overall I would not recommend this store because it's too much of a hassle getting the staff to understand your needs.
Would not recommend. Had to ask 3 different staff before one could help me with gluten free preparation. I could tell by their body language that they would rather be doing something else. This is not a gluten free friendly place and I would have just walked out had I not been meeting someone there that had already ordered. I've been to other Chipolte locations and have never been treated this poorly.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
I used the online menu so I would know what was GF. I ate a bowl with the cilantro rice, steak beef, pinto beans, sour cream, cheese, and lettuce. The staff really didn’t seem like they knew what gluten free meant but maybe they did 🤷🏻♀. I didn’t get sick.
This was literally the worst experience I’ve had at Chipotle, ever. Normally the ones I’ve been to have knowledge of changing out spoons and washing hands and no one on the staff had any idea what they were doing. I try to explain several times but finally gave up when I realize they weren’t understanding and there was a huge line behind me. I would never recommend this chipotle to anyone who had a gluten sensitivity or allergy.
— Not at all
— No gluten-free information on the menu
We told the person that my daughter had celiac disease and they immediately, without being asked, started cleaning the counter and changing gloves. They brought out fresh ingredients from the back and got out new, clean utensils. It was extremely impressive .
— Gluten-free items are marked on the main menu
I mentioned I was celiac and the staff was amazing! Brought out fresh items of food choices, new utensils, changed gloves and wipes off service areas.
Whenever I go I let them know I have celiac’s and they will ask me what I want they’ll take the spoons out replace some of the queen spoons and they also clean all the countertops. I usually just get a bowl but I think they might have corn but I’ve never try it so I’m not 100% sure. I’ve been at this location several times the staff is very knowledgeable and very friendly when I asked them to fix change their gloves and so forth. I’ve eaten here quite a bit and I have not got sick.