Chipotle
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3250 Crain Highway, Waldorf, MD 20603
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November 25, 2014I really like chipotle and for the most part my experience is pretty good. However, I always run into difficulty with this particular store when asking them to change their gloves due to my allergy to gluten and wheat. One server was very rude and refuse to change her gloves even after I explained. So I asked for the manager and she made my meal for me without apology. Another time there was a really nice gentle man who made my food for me separate from the other food which I thought was very nice of him. Overall I would not recommend this store because it's too much of a hassle getting the staff to understand your needs.
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August 13, 2013
Would not recommend. Had to ask 3 different staff before one could help me with gluten free preparation. I could tell by their body language that they would rather be doing something else. This is not a gluten free friendly place and I would have just walked out had I not been meeting someone there that had already ordered. I've been to other Chipolte locations and have never been treated this poorly.
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July 17, 2017499 North Green River Road, Evansville, IN 47715
They even changed the serving spoons at this franchise!
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July 17, 20171001 Edwards Ferry Road Northeast, Leesburg, VA 20176
It's a hit or miss. I ate here quite often and once in a while, I still got cross-contaminated, despite the employees changing their gloves. Most of the time it is fine though, just remind them to change their gloves.
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July 17, 2017
5223 Buckeystown Pike, Frederick, MD 21703
I told them to make it gluten free and told them what that meant. A couple hours later I threw up because it was s wheat tortilla. I do not recommend this place and not gluten free friendly.
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July 15, 2017
1136 Galleria Blvd., Roseville, CA 95678
The staff are usually knowledgeable and the food is good and doesn't make me sick. I love the barbacoa and their chips.
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July 15, 201717250 Southcenter Parkway, Tukwila, WA 98188
Very helpful and switched out gloves for me.
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July 15, 2017
415 E. Hall of Fame Ave., Stillwater, OK 74075
Not good if you are very sensitive. Way too much cross contamination. Had a very bad reaction.
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July 14, 2017
4397 Glen Este-Withamsville Rd., Cincinnati, OH 45245
Would give 0, if option. Standing in line and saw staff put rice on flour tortilla and then when she realized it was the wrong rice, she dumped rice from tortilla back into the steam table, contaminating all of the available rice. We did not bother staying.
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July 13, 2017
217 University Ave, Westwood, MA 02090
OUTSTANDING! I've eaten here atleast 10 times. I tell them nothing can come off the line so they get new containers of each item and make it in the prep area. They always change their gloves, wash down the prep area and get clean utensils. I can't say enough good things about the staff.
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July 12, 2017
961 Dana Dr., Redding, CA 96003
I have to say thia is the best chipotle I have ever been to in regards to knowledgeable, and friendly staff. I'm really pleased with the fact that both times I went in was so easy... as soon as I mentioned that we were celiacs the first girl changed her gloves without my having to ask, and compassionately asked if we wanted a counter wipe down as well. The second time, (a different girl) I asked for a glove change, and she was very quick to change her gloves, and washed her hands as well. I have been to many chipotles around california, and often its been a stressful deal to have to explain that I am sensitive to the touch as well. These young ladies were a breath of fresh air.
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July 11, 2017
723 State St., Santa Barbara, CA 93101
They changed gloves and followed my food down the line. Meat was a little cold. Wish they had more carnitas so I could get double. :) So far so good. I usually just stick to things that are touched by spoons. FYI locations will change spoons if asked.
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July 11, 2017
1471 Caldwell Blvd, Nampa, ID 83651
Great food, great service , great gluten free options. Tell them you need gluten free at ordering . They wash there hands and get new gloves, gluten free fryer
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July 11, 2017
3109 Lakeview Pkwy #100, Rowlett, TX 75088
Everything is gluten free except for the tortillas!
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July 11, 2017
1 Stephen King Dr #10, Augusta, ME 04330
Clean, friendly, knowledgeable and willing to clean and channel gloves before food is made.
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July 10, 2017
1317 Q street #100, Lincoln, Nebraska 68508
When I said I needed gluten free; the worker immediately went to wash hands, put on new gloves and switched out the serving utensils. He took it seriously and I appreciated it! The food was excellent!
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July 10, 2017
1385 Conant St., Unit A, Maumee, OH 43537
Server immediately washed all surfaces and her hands, put on new gloves and requested new tongs and fresh food containers. Fast service and tasty food. Very courteous employees. One even came to our table to ask if the food was okay.
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July 09, 2017
18951 Brookhurst, Fountain Valley, CA 92708
I love chipotle and Erik they cover the gluten free tortillas with tin foil and they change there gloves if you ask
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July 09, 2017
2711 N. Mayfair Rd., Unit A, Wauwatosa, WI 53226
Staff looked like deer looking at headlights. Totally ignorant of gluten. Nobody knew how to prepare gluten free. Not typical for Chipotle chain.
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July 09, 2017
1941 Whiskey Rd, Aiken, SC 29803
Caleigh, the manager, and the rest of the staff were fantastic about ensuring my meal was gluten free. They changed gloves, changed spoons, changed out the food that gloved hands reaches into to ensure no contamination and cleaned the food prep area. They were courteous and knowledegable and I highly recommend this location!
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July 08, 2017
14540 Forum Parkway, Selma, TX 78154
When I first went there I was a little scared because I was not sure if they had gluten free food got me and my little sister but when I asked they said that they did and it was so much fun. The staff there was so nice and my sis loves it so much she wants to go again. She very rarely want to go to a restaurant multiple times. 😍😍😍😜😜😜😝😝😝
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July 07, 2017
5270 Elmore Avenue #3, Davenport, IA 52807
Awesome service! I love the food here and I love how they change their gloves and wash their hands when I tell them about my Celiac Disease symptom. Thank you guys so much for all the great things and service and yummy food that you have given Ned made us! I am so very much thankful for all of your kind acts of kindness and it really does make a huge difference on people's lives.;) Thanks again!! 💚🤗You guys rock! Love, ("You known who") Peace Out! 🌟🌟
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July 06, 2017
3821 E. Main St., St. Charles, IL 60174
I told the guy who waited on me I was celiac. He stopped. Took off gloves. Washed hands. And changed gloves! Thank you
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July 06, 2017
11700 Spine Rd Gate D28, Atlanta, GA 30320
Concourse d. Gate 28. Reliable chain restaurant. Last I checked all meats and beans were gf. Ask server to change gloves for allergy. Ask for foil to warm your corn tortillas.
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July 06, 2017
818 Haddonfield Road, Cherry Hill, NJ 08002
Chipotle is my #1 go to for an easy, safe meal. I will ask one person to wash hands, change gloves, and be the only person to make my food. When I get down to the lettuce and cheese I ask them to get fresh cut from that back that hasn't had people reaching into yet with their tortilla covered gloves. I only had one server who wasn't very kind, but the manager was quick to apologize and reimburse me for the meal. Typically it is a very pleasant experience. For reference I eat here about once a week.
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July 06, 2017765 Asp Avenue, Norman, OK 73069
Although the staff was accommodating to my celiacs I still got incredibly sick. I've returned twice with the same experience. For true celiacs I would be cautious.
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July 05, 2017
8635 Blanding Blvd Ste 102, Jacksonville, FL 32244
When I said I had Celiac, they were happy to change their gloves and utensils. The food is good, too. I usually get a burrito bowl without any corn, just to be on the safe side.
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July 04, 2017
1733 N. Damen, Chicago, IL 60647
They looked at me like I had ten heads when I asked them to change their gloves. They did not use separate cheese and lettuce like most chipotles do. They did not know that the entire line needed to change their gloves or one person needs to take it down the entire line. Not very accommodating. I am afraid I got glutened.
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July 04, 2017
3424 Piedmont Rd., Atlanta, GA 30305
Best bet is getting a salad. never had a reaction at any location. feel free to ask server to change gloves.
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July 04, 2017
5920 Roswell Rd., Atlanta, GA 30328
salad is your best bet. never had a reaction. feel free to ask server to get new gloves.
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July 04, 2017
2963 N. Druid Hills Rd. NE, Atlanta, GA 30329
Best option is the salad. never had a reaction. feel free to ask server to change her gloves.
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July 03, 2017
2081 Fruitville Pike, Lancaster, PA 17601
They are very cautious when I tell them my little boy has Celiac Disease. They wash their hands, change their gloves and put a lid on his food. I like that I can watch the preparation firsthand. All of the menu items are gluten free except the wheat tortilla and bar can be substituted with a corn tortilla.
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July 02, 2017
3871 Airport Blvd, Mobile, AL 36608
CROSS CONTAMINATION! They took all of the spoons and touched the flour tortillas then put it back in the meats, rice, and beans. Then tried to use the same foods and utensils to fix my food!
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July 02, 2017
1290 Arsenal St, Watertown, NY 13601
Super helpful staff. I told them I needed to eat gluten free and the server immediately changed gloves without me asking and then offered to change out the lettuce and cheese since they use their gloved hands to get the cheese and lettuce (I just skipped them on my corn soft shell tacos)
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July 01, 2017
705 SW 19th St, Moore, OK 73160
The staff wiped down the counter, changed gloves, and used new serving spoons when I told them I had celiac. They took great care with the food prep and said they take food allergies seriously. Their pork carnitas bowl was great. We will certainly return to this location.
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June 29, 2017
3726 National Rd. E, Richmond, IN 47374
Always take time to wipe counters down, change utensils, wash hands and put on new gloves
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June 28, 2017
421 New State Highway, Raynham, MA 02767
Chipotle will always be my fast food go-to! They are so knowledgeable and take great precautions to make sure I am safe. Love this place!
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June 26, 2017
2501 NW Monroe Ave., Corvallis, OR 97330
I love Chipotle and have for awhile, even before I got diagnosed with celiacs. But a month ago I went there I felt sick after.. I assumed it was my IBS acting up. I went again this week and I definitely got glutened. they even changed the utensils out and changed their gloves. I would advise if you're very sensitive not to go there...
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June 25, 2017
701 South Main Street, Normal, IL 61761
Love Chipotle! They wash their hands, change gloves and use separate utensils. That same person makes my whole order. If I want lettuce, they will get it from an unopened bin so as not to grab any possible contaminated lettuce from the bin currently being used.
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June 25, 2017
1229 N Retail Ct, Myrtle Beach, SC 29577
It's a common prep area! Utensils touch flour tortillas. People on this app are not very knowledgeable.
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June 24, 2017
890 N. 54th St., Chandler, AZ 85226
We just moved here and my son has celiac. We have eaten here several times with no issues. The staff is always super friendly and very educated on what to do. They change gloves, spoons, cheese, lettuce, etc.
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June 24, 2017
1140 Polaris Parkway, Columbus, OH 43240
Best chipotle around here!! Great staff who take the time to do everything to make sure you don't get sick.
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June 23, 2017
3424 Piedmont Rd., Atlanta, GA 30305
Bowls are gluten free, as are the chips. So good!
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June 23, 2017
401 N. Front St., Columbus, OH 43215
Still not open Saturdays even though all websites says it is.
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June 23, 2017
120 S Equity Dr, Smithfield, NC 27577
Read about chipotle and their gluten free online. Came to this location and barely uttered the word gluten free before the line staff all changed their gloves and pulled out all the non contaminated toppings from the back. I was in shock. They were completely knowledgeable and prepared and did not make me feel any less "normal" thank the next person. Awesome!!
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June 21, 2017
5445 N. Main St., Mishawaka, IN 46545
I have ate here multiple times. I have yet to get sick. If you tell them you have an allergy they will get all new utensils/gloves and if you get corn tacos they will put a barrier between your shells and the warmer to prevent cross contamination.
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June 20, 2017
304 W. Bay Area Blvd., Suite 600, Webster, TX 77598
Ok, so here's the deal with Chipotle: they are a fast-food style restaurant. You can't expect them to automatically know how to handle your level of sensitivity. However, my experience has been that they are more than happy to change gloves, spoons, and even get fresh product from the back for you if you lead with telling them you have an allergy and asking them very nicely to do those things specifically. I am highly sensitive and have never had trouble here, but I am always super nice and very clear about what I need them to do.
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June 19, 2017
606 N. Manhattan Ave., Manhattan, KS 66502
Never been sick. I usually don't ask them to change gloves but last time even though I said bowl she grabbed a torrilla first. She was really nice about chanfing in gloves and even got fresh spoons for all the stuff i wanted. I've never seen them touch a tortilla with a spoon. It was a really nice gesture. i really like the food. It's very filling. I usually split it with my son or if he's not with me, eat half and save for late
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June 18, 2017
College Mall, 2894 E 3rd St, Bloomington, IN 47401
everything gf except flour tortillas, will change gloves
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June 18, 2017
32223 Lorain Rd, North Ridgeville, OH 44039
Good gluten free tacos with corn shells and the bowls are good as well. If you have an allergy and mention it, they accommodate.
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June 17, 2017
12150 W. 95th St., Lenexa, KS 66215
Every time I've visited this location they have been very good to change their gloves. The manager we see each time is careful to make sure new staff know to wash their hands, change their gloves, and follow my meal all the way down the line. I've not had a problem at this location.
Gluten-Free Features
- Allergen List
- Gluten Free Menu
- Tacos
- Tortilla Chips
- Tortillas
Categories
- Dairy-Free
- Kid Friendly
- Lunch
- Mexican
- Nut-Free
- Peanut-Free
- Pescetarian Friendly
- Quick Service Restaurant
- Takeout
- Vegan Friendly
| Monday | 10:45 am - 10 pm |
| Tuesday | 10:45 am - 10 pm |
| Wednesday | 10:45 am - 10 pm |
| Thursday | 10:45 am - 10 pm |
| Friday | 10:45 am - 10 pm |
| Saturday | 10:45 am - 10 pm |
| Sunday | 10:45 am - 10 pm |
Notes
"If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
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