I eat here weekly! Super accommodating and friendly staff.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Better if you don’t order ahead
— Not very
Asked the lady making the food if they have gluten free tortilla, she said everything was gluten free. After getting to the table I checked the website to see and found out the tortillas have gluten, as I expected they do. The cashier knew that as well, but the people on the assembly line did not. They removed the tortillas and replaced them with taco shells on the same platter!!! Hard to trust cross contamination.
— Not at all
Very uneducated about cross contamination. The manager/team lead refused to allow getting separate ingredients to prevent cross contamination. He said “just use a new spoon and you’ll be fine” and made the employee serve the ingredients from the contaminated containers.
— Not very
— Gluten-free items are marked on the main menu
First, when we’ve tried different meats on multiple occasions we sometimes get glutened. It’s hit or miss, can’t pin it down. The food that didn’t get us sick was good, however. Second, our food has been stolen after we’ve placed a to go order. According to the manager, it’s their policy to not check to make sure the food in the to go area belongs to the person picking it up. They know this happens, but have to follow the policy. Be careful.
— Not at all
Whenever we go to Chipotle, we always advise we have Celiac disease and ask for person to change gloves. We ask that one person take food down the line. We get the bowl with rice, protein of choice, beans and guacamole. We are Hesitant about ordering the shredded cheese. This is due to fact that some servers do not use tongs and touch flour tortilla and then gloved hand into cheese. Stick to the queso. Ask for fresh lettuce from back as their gloved hands touch the flour tortilla which then goes into lettuce. Do not get the tortilla chips as it is not a celiac safe fryer.
When we use these precautions, we can eat safely here.
— No gluten-free information on the menu