Chipotle
$ • Quick Service Restaurant
Most Recent Reviews
I used to eat here all the time, but the staff now seem less aware of celiac and how to avoid cross contamination and are unfamiliar with methods used before. After hearing repeated disclaimers and caveats, I opted to go a dedicated facility up the street.
Have been to this location many times and the staff have been great about changing gloves with no fuss and a smile and properly handling gf food. The large size of its counter allows for safer handling of gf food as it goes down the line avoiding cross contamination. I can't say the same for several smaller locations I have visited in the U.S. where I would not take a chance with the food. This location is really well run (overall and pertaining to gf) and the food is fresh and tasty.
Notes
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
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More Reviews
Didn't ask staff about gluten, I had looked menu up online first. Great food, looks like limited but not impossible chance of cross contamination.
I didn't read the note about everything but the flour tortillas being gluten-free before visiting. Tasty, and their menu is somewhat self-explanatory, but I wasn't impressed by the staff having no idea what gluten is.
Reviews of this Chain
What I appreciated as soon as I told staff I had celiacs is that they immediately put on fresh gloves. I don't feel 100% confident that there wasn't cross contamination. The work area was clean and tidy though.
I love to eat here, almost everything is gluten free except the burritos and tacos
This chipotle will take the proper precautions when prompted. They will wash their hands, change utensils, and get potentially cross-contaminated toppings from the back. Some of the staff is not knowledgeable but all have been willing to learn.
New Chipotle location opened recently. The usual Chipotle GF options: burrito bowls, salads, tacos, chips and guac. Food prep minimizes cross contamination contact. I've had a good experience both times I've been there so far.
I ordered chips and guacamole and asked if they could scoop my guacamole from a fresh container to prevent cross contamination. Initially the young man agreed but then an older gentleman who was his boss raised his voice and refused. I did not want to risk getting sick so did not eat here. The older man raising his voice was rude and embarrassing.
