I used to eat here all the time, but the staff now seem less aware of celiac and how to avoid cross contamination and are unfamiliar with methods used before. After hearing repeated disclaimers and caveats, I opted to go a dedicated facility up the street.
Have been to this location many times and the staff have been great about changing gloves with no fuss and a smile and properly handling gf food. The large size of its counter allows for safer handling of gf food as it goes down the line avoiding cross contamination. I can't say the same for several smaller locations I have visited in the U.S. where I would not take a chance with the food. This location is really well run (overall and pertaining to gf) and the food is fresh and tasty.
So fresh, good and easy, healthy options. Yum
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Didn't ask staff about gluten, I had looked menu up online first. Great food, looks like limited but not impossible chance of cross contamination.
I didn't read the note about everything but the flour tortillas being gluten-free before visiting. Tasty, and their menu is somewhat self-explanatory, but I wasn't impressed by the staff having no idea what gluten is.
Slowest sloppiest most careless Chipotle ever. Took 45 minutes to get 2 bowls ready after we arrived to pick up our online order. Cross contamination and all uneducated clueless kids working everywhere behind the counter. Cheese in the bottom of the guacamole. Chicken and pork in my steak bowl. No care of mixing utensils or knowledge of basic food handling protocols let alone actual allergy knowledge or safety.
— Not at all
I asked that gloves be changed because of my celiac. The woman behind the counter asked everyone in the restaurant to change gloves, then had the cook get a new spatula, sanitize the grill & cook me fresh chicken. Then she used all fresh ingredients & new utensils for every item I added to my bowl. The best experience I've ever had
— No gluten-free information on the menu
Super tasty! Good for dairy free also. Friendly allergen app.
— Gluten-free items are marked on the main menu
I have two kids with celiac so I had to ask them to change their gloves. They were polite and I could tell there was a protocol in place for celiac. Both people on the line went and changed gloves and washed their hands before preparing our food.
I’ve been to several different Chipotle locations and have been satisfied with the precautions made for GF. This location is the exception. The staff’s knowledge about procedures for preventing cross-contact was nonexistent. The front line food assemblers were using gloved hands to scoop out food for the burritos and bowls. When I asked for toppings to be taken from new containers not on the front line (lettuce, cheese), I was told it was all good since the one person attending to my order had changed gloves (even though the guy next to him was using his gloved hands to put food on a flour wrap and then roll it up!) Awful place, don’t put yourself in danger of cross-contamination here!