Review of Chipotle

I have a severe gluten allergy, but my reaction is not immediate, so unfortunately I won't know about exposure for a few days. Fingers crossed as I have very little confidence after dining here. We were travelling and found this location and went eagerly based on the review. The lack of people in the facility at prime dinner hour perhaps should have been a red flag. The staff were all very young, not very helpful and somewhat lacking in customer service and personality in general. They were OUT of rice and guacamole. Seriously?!?! Mexican restaurant...no rice, no guac. no explanation, no apologies, and no alternatives offered. The chips were terribly stale....all 4 bags. And as any Chipotle frequenter knows, you have to buy chips separately. My steak was poorly cooked as well, but now I'm just being picky. We love Chipotle. We often seek it out when travelling because we know it well and eat there often. If this had been our first experience, we would NEVER have returned for a second.