Had to leave. Food everywhere, tables not clean, bathrooms out of soap. Girl working food line walked off in the middle of orders. Girl working register grabbed flour tortillas by hand, wrapped them and put on incorrect order (no hand washing, def touching money...), she then opened the allergy free food, contaminating it. We left. Grossest Chipotle we've seen.
Yikes. I've seen some Chipotle's that are fairly safe but today was not it. The server knew what cross contamination was, and she changed gloves, washed her hands, wiped down the counter, but while she was wiping everything down crumbs were falling back into the bins, and I was watching them serve before hand and the ladles would brush right against the tortillas before going back into the containers. It was probably right after the rush too. Didn't even bother ordering because I knew I'd be sick.
Stopped for lunch on our road trip and had a great experience! No wait, hot food and great service! I mentioned my daughter's celiac (actually told them gluten allergy so they'd understand) and was pleasantly surprised at how great the staff was with accommodating her needs. Without prompting, they changed gloves, washed hands, swapped out all the serving spoons, got fresh cheese and had one employee walk her order down the line. It was so nice to have safe gluten free options (she had hard shell chicken and cheese tacos and chips- no fryer cc as the flour tortillas do not go in the same fryer) and knowledgeable staff so she could eat without worry. 10/10 recommend!
I forgot to review last time I went. I checked them out last month and was so pleasantly surprised. The manager was there and asked if it was an allergy and changed gloves, cleaned the line, got new spoons for the beans/ meat/ rice. I felt safe and didn’t get sick. It was a nice experience.