I was nervous ordering here but as soon as I mentioned I had celiac the staff stopped what they were doing to wash their hands and change gloves. From there only that person touched my food and when it came to the lettuce and cheese they took new/unopened cases to ensure no cross contamination happened. From what I read ahead of time the only gluten food is the tortilla, which made ordering easy.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I have had all great experiences at this chipotle! As long as you order a bowl and avoid the seasonal items/ask about them, you should be good! Staff are often rushed because it gets busy but they are friendly and can answer questions. I have never felt sick after eating here.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
The staff was incredibly rude and rolled their eyes at every request. The person messed up multiple times and got mad when I corrected her. Ask for a manager if you come here
— Not at all
— No gluten-free information on the menu
— Some
— Good
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Yes
The low reviews make me sad. The staff has always been kind to me, they will change gloves, answer questions and laugh at your bad jokes! Chipotle is great because if you avoid tortillas and chips, you should be ok. It's not a guarantee but it's fast food so my expectations aren't high. I can say I have eaten at Chipotle a large number of times since my diagnosis and have only been ill once. Might have been unrelated! Burrito bowl, extra brown, no bean, steak and chicken, corn salsa, sour, cheese and lettuce. So good!
Can eat most things except flour tortillas. Staff is good about trying to avoid contamination if you ask.
Before diagnosis this was a favorite. I wanted it to work. They got me all fresh ingredients not on the line yet. I watched as everything was newly prepped before going in my bowl. I still had a reaction. I know many people have success but just doesn’t work for me 😢
— Some
— Excellent
The worst chipotle location I have ever been to. Only was worker was kind to me, the rest acted like I was worst person ever simply asking for toppings from the back. Most locations I've been to change their gloves and wash their hands as soon as I mention I have celiac, but I had to specifically ask and they didn't wash their hands, only change gloves. Didn't get new spoons, and took forever getting toppings from the back and gave me SO much attitude. I literally left in tears because I am 9 months pregnant and just wanted some dang chipotle.
— Somewhat
— Some
— Good
If you tell them it's gluten free, they change gloves and spoons/serving tongs, and will even get lettuce, etc from a fresh container if you want. The same person will take you down the line so as to avoid cross contamination in adding toppings. I just wish you could request the same for orders on the app, but I guess you can’t have everything.
They are not immune to current issues with hiring. My only disclaimer on the above is that sometimes I need to ask the manager to take over if the staff is new.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
Never gotten sick. It's as close as I can get to Mexican food not Made by me.
— Very
— Most/All
— Average
This place is a disaster! There was food all over the counter and she was sliding the tortilla over a pile of rice that was falling back in the bin. The whole place was dirty!!!
— Not at all
— Some
— Good