211 Sutter St, San Francisco, CA 94104 Directions

Top Reviews


Overall Rating

Celiac friendly?

No

Review


They don’t understand anything about celiac disease, they use the same gloves to prepare salads than floor tortilla burritos. I felt bad after I ate here.

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Stick with the crispy tacos and you're fine

Updated 3 years ago read full review

Overall Rating

Review


Was charged only $4.70 for my bowl of chicken and guacamole.

Updated 6 years ago read full review

Gluten Free Features

  • Allergen List
  • Gluten Free Menu
  • Tacos
  • Tortilla Chips

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Keto Friendly
  • Kid Friendly
  • Lunch
  • Mexican
  • Nut-Free Friendly
  • Paleo Friendly
  • Peanut-Free Friendly
  • Plant Based
  • Quick Service Restaurant
  • Takeout
  • Vegan Friendly

Notes


Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions. From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."

Photos


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Reviews of this Chain

Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
On Safety

Will change gloves, wash hands, and get separate cheese and lettuce if you ask. It really depends on the person you get when you order though. I’ve had both really good and really bad experiences. Most of the time the workers are very friendly but I’ve had a few of the workers get visibly irritated when I tell them I have celiacs.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Good

On Quality & Quantity

The food is always good. I love getting the rice bowls and they’re fantastic.

Other


Other Characteristics
  • Offers online ordering
  • Good for dairy-free
  • Good with other allergies
  • Good quality & quantity of healthy options
  • Good vegan options
  • Good for takeout
Comment

I would give it 5 starts if some of the employees weren’t so rude. A few get visibly upset when they have to wash their hands and change their gloves. It’s just an unsettling feeling when they’re making your food and it’s honestly just really rude.

Overall Rating

Review


Delicious clean ingredients and they’ll change their gloves and spoons if you tell them you’re gluten free.

Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good with other allergies
  • Good quality & quantity of healthy options
  • Good vegan options
  • Good for takeout
Not celiac

Overall Rating

Review


I've eaten at other chipotles and been ok, but I'm having a major wheat reaction this morning. It's possible it's one of my other sensitivities, but none of them give me this reaction that I know of. When I ordered, I told the server about my restrictions. He didn't change his gloves like I've seen at other franchises, nor replace the serving utensils. Like an idiot, I didn't ask him to because I didn't anticipate it being a big deal. And I didn't want to make his life harder during the pandemic. But... Ow.

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

On Safety

Will wash hands and change gloves if you ask.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Not celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Good

On Quality & Quantity

All meats and all condiments are gluten free. Can order any salad or bowl option. If you ask, they have corn tortillas that they can use instead of flour ones. Also have crunch corn shells available.

Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
On Safety

They change their gloves if you tell them it’s an allergy

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

On Quality & Quantity

Great food, most of the menu is gluten free. Tortillas are not gluten free.

Celiac

Overall Rating

Review


As long as you get a glove change and tell them about the allergy, you are good to go!

Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
On Safety

They will wash their hands and change out their gloves before starting. For things like cheese or lettuce where someone could have touched a tortilla and then touched the cheese or lettuce, they grab it from storage so it has no contamination. Only one person touched your food the entire time and you watch it.

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

On Quality & Quantity

The only thing with gluten is a tortilla. Everything else is safe so tons of options!

Other


Comment

The staff is well trained.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Congratulations! You found the only safe restaurant to eat at in York. It's the only restaurant I eat at.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


My mom and my son always get the hard tacos. Neither have had any sickness after eating there. We have always had good experiences here. The staff will change gloves and get ingredients from the back containers for us.

Overall Rating

Review


Chips gluten free awesome! You can eat almost everything but not tortillas or quesadillas!

Overall Rating

Celiac friendly?

No

Review


They do offer foods that do not contain gluten for those who are just intolerant to gluten. I personally got chips, salsa, and queso which are shared with equipment where cross contamination is available. They have a sheet that tells you which items contain gluten! Very helpful and happy I was able to eat something at the airport. (Terminal B)

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The staff is always very accommodating, they change gloves and get lettuce, cheese, etc from a separate refrigerator.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Knowledgeable staff did hand wash, glove change, and changed the spoons before serving my food.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The employees at this location never have any problem changing gloves and even washing their hands if I let them know I have an allergy before ordering, and usually even make sure they know WHICH allergy.

Celiac

Overall Rating

Celiac friendly?

No

Review


None of the staff seemed to know what celiac disease was. They didn’t know to change gloves, or why we needed fresh lettuce. Our 2 girls have Celiac so I explained and they were willing to change gloves and get us some “salad lettuce” since all of there lettuce containers had had employees hands in them with potential cross contamination. The one employee that new where uncontaminated lettuce was started to leave and the other guy was getting the wrong lettuce. I would NOT recommend eating here if you have celiac disease!!

Overall Rating

Celiac friendly?

No

Review


Server was annoyed when I asked him to change his gloves for GF protocol. Asked another server to get cheese out of a fresh bin in the back and that server did not change gloves. Bins of chicken and guacamole were low and looked stale. Food did not pass Nima sensor test so bad to throw it away

Overall Rating

Celiac friendly?

Yes

Review


Ordered a bowl with lime rice, chicken, shredded cheese and guacamole. Had to ask server to change her gloves to abide by GF protocol but she was good about getting new bins of fresh food. Dish passes Nima sensor test

Not celiac

Overall Rating

Review


Staff accommodates by changing gloves but can be hit or miss regarding overall service.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


They will change out utensils and food for you if you have an allergy.

Not celiac

Overall Rating

Review


They do not have corn tortillas but everything else is safe. EDIT: got sick here from cross contamination. I read other reviews on the chain and some people suggest not getting lettuce. I got lettuce so that could have been what glutened me. Everything else they use spoons for.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Always good and the staff know the allergy protocol.

Celiac

Overall Rating

Review


Did an amazing job with new gloves, new utensils, etc!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I can’t praise this location enough. I go here multiple times a week with no issues. Great staff!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Server changed gloves and washed hands immediately after I said I have a gluten allergy.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I asked for a Gluten Free menu and the staff explained everything very well, wiped down the counters, changed gloves & spoons!! They were so very nice and accommodating!!

Overall Rating

Celiac friendly?

Yes

Review


Please read this review. The guy or the girl takes off the gloves and his or her hands. Then washes his or her hands and then put new gloves on. Change the spoons and fresh toppings. Wipe down the surface. For the soft corn tacos they put tinfoil on it no cross-contamination for the soft taco warmer. This place is celiac friendly :)

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Excellent place! I walked in and said I have Celiac Disease and the person who took my order immediately changed gloves and cleaned counter. Chipotle is my go-to when traveling. Never disappoint

Celiac

Overall Rating

Celiac friendly?

Yes

Review


My first time there after being diagnosed. I just told them first thing that I have celiac disease and immediately they changed their gloves and knew exactly which ingredients to pull from fresh containers. I was impressed!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I get the veggie bowl and I'm happy with them

Overall Rating

Review


They’re great about food allergies here! Sometimes I need to remind them about changing out spoons, but it’s super rare. They do an excellent job and I’ve never gotten sick here.

Celiac

Overall Rating

Celiac friendly?

No

Review


I watched the spoons and ladles go all over flour tortillas and then back. This place is a cross contamination nightmare.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The staff was good with my cross contamination and i trust this place a lot!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


The lady that helped me was trained and knew exactly what to do for Celiac’s.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


We eat there often and my boys never get sick. They change their gloves and seem aware of what they need to do when serving those with celiac.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


the nicest people ever changed their gloves for me, changed the scoops to clean ones, and cleaned off the counter. in case I got glutened from the tortillas other people get. I have never gotten sick and most of their ingredients are gluten free. I love Chipotle!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Came in for lunch and had a burrito bowl. The manager held the line to remove and replace all utensils being used as well as have the employee making my meal wash her hands and replace her gloves! He also carefully watched to make sure she didn't automatically grab the lettuce from the same tub. She got out a separate tub of cheese and lettuce. Great job of avoiding cross contamination!!!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I eat here all the time, and I’ve never gotten sick!

Celiac

Overall Rating

Review


Very conscious of cross contamination changed gloves and pulled from new containers.

Not celiac

Overall Rating

Celiac friendly?

Yes

Review


chipotle definitely has gluten free items. I ordered a burrito bowl with white rice, black beans, steak, lettuce, corn & cheese. Definitely stay away from their tortilla chips, torillas or beer to avoid problems. Also if you ask for them to replace their gloves for you they will :)

Celiac

Overall Rating

Review


This Chipotle is very knowledgeable about how to prepare gluten free orders. They also are always friendly when they hear that an order has to be gluten free.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I'm celiac, and when I told the woman working behind the counter she changed her gloves and also took it upon herself to carefully get me a take-out bowl and lid from midway down the stacks to avoid cross-contact. Chips and queso are GF as well, not sure on processing cross contact with them but I did not get sick. So pleased I can still enjoy one of my favorite lunches!

Overall Rating

Review


I have celiac and can order the rice bowel with beans, guacamole, chicken and black beans with no problems. They change gloves as well.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff very helpful and changes all serving spoons

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff was awesome! Washed hands, changed gloves and spoons, got some items from separate bins. (Granted they were not that busy at that time, so that was good, but it was still very much appreciated!)

Celiac

Overall Rating

Celiac friendly?

Yes

Review


According to their in store allergen list everything is gluten free expect tortillas. I was so happy with this place!!!!

Overall Rating

Celiac friendly?

No

Review


This branch seems to not do as good of a job on honoring gluten allergy requests on to go orders.

Overall Rating

Review


3 stars because they had gluten free options, but overall a disappointing experience. Staff didn’t automatically change gloves. Staff wasn’t familiar with menu - I had to let others go before me so I could google.

Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

On Safety

Don't do it. I ate lunch there last Sun and was sick all day and night into Monday. I told them I had a gluten allergy and ordered a Burrito Bowl with chicken. She changed her gloves, but then preceded to use the same bins and the same spoons to serve my ingredients. At the end, a different server with glutened gloves put the lid on my bowl. They clearly had no clue. I'm newly diagnosed with celiac and thought I'd be fine; I was very wrong. Never again.

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Comment

Bathroom was really filthy

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