Chipotle

2 ratings
$ • Quick Service Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Rice Bowls, Tacos

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
2 ratings

As rated by the community

1713 Parkway
Sevierville, TN 37862

Most Recent Reviews


Overall Rating

Review


This was a horrible experience!! They did change their gloves, however they didn't change spoons(we specifically asked and they refused! I would've just left, however my husband was in there on his own and was tired from tourist things with kids and just wanted to get the little ones food) nor did they use fresh cheese and lettuce like all the other ones I've been too!!! We got the pork and the bowls were filled with so much grease it covered out hands and the meat had a lot of dried out pieces as well as more fat than meat. I definitely do not recommend this location.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

Updated 2 years ago read full review

Overall Rating

Review


Very happy with this chipotle. We headed here after having a terrible experience at Nao Japanese Grill (don’t go there if you’re a celiac), and I was very relieved to be somewhere safe.

My husband told the woman dishing up food I had a gluten allergy (easier as all chipotles typically are aware), and she asked what my specific allergy was, so we said celiac. She washed hands, changes gloves, and switched all of the spoons without me asking (I usually have to ask them to do that!). I didn’t even have to ask for fresh lettuce, they knew that it was needed due to cross contamination. I did not have a reaction after- would feel more than comfortable eating here again.

Celiac friendly?

Yes

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Gluten-Free Menu
  • Rice Bowls
  • Tacos

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Keto Friendly
  • Kid Friendly
  • Lunch
  • Mexican
  • Nut-Free Friendly
  • Paleo Friendly
  • Peanut-Free Friendly
  • Quick Service Restaurant
  • Takeout
  • Vegan Friendly

Notes


Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.

From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."

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Reviews of this Chain

Symptomatic Celiac

Overall Rating

Review


Chipotle is my go to option for fast food. If you avoid the tortillas, everything else is GF. Fresh, delicious, and convenient!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good vegetarian options
Celiac

Overall Rating

Review


Absolutely horrific. Counters and floors so filthy, bathrooms too. I said I had celiac and needed gf and the kid behind the counter said they “don’t do anything for that.” I said, can I have you please change your gloves? He said “nah, just order, nothing has gluten.” I asked for the manger. After waiting over five minutes, the manager arrived and said “we change gloves but we don’t do any of the container and spoon switching.” I walked out. I was the only customer there and they still acted too bothered to take precautions. I’ve always have had good luck at chipotle. I will never return to this location and anyone who needs to avoid gluten should steer clear too.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Gluten Intolerant

Overall Rating

Review


Wonderful service! I mentioned that my kids and I had celiac and they immediately knew what to do. They wiped down the counters, washed hands and changed gloves, and switched out utensils. Very impressed!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


We've had decent luck in this past at this location, but it is definitely not in their training. Today, we held the line up for 10 min while they looked at each other trying to understand what I was asking for. We were so embarrassed.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Asymptomatic Celiac

Overall Rating

Review


Great food, mostly gluten free, delicious!!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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