I recently had a terrible experience at this location. The initial person prepared mine and my family's bowls at the same time. My daughter's meal included tacos (we did not know it included tacos as, on the menu, it did not mention it.). The employee touched the gluten-tacos and, then, my bowl. I asked her to wash hands/change gloves, and she was extremely annoyed by my request (speaking back to me, pointing her finger at me). When she returned to the counter, she picked up the tacos and moved them (I am unclear why). I, again, asked her to wash hands/change gloves, to which she refused and continued to ask what else I wanted with my bowl. My husband chimed in, but it went on deaf ears. We left without food. I will not return to this location.
— Not at all
— No gluten-free information on the menu
— Not Much/None
— Poor
This place is celiac friendly because they change there gloves and wash there hands. They change the spoons and put new toppings out and clean the counter top. I never had a reaction here. I love chipotle :)
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Slowest sloppiest most careless Chipotle ever. Took 45 minutes to get 2 bowls ready after we arrived to pick up our online order. Cross contamination and all uneducated clueless kids working everywhere behind the counter. Cheese in the bottom of the guacamole. Chicken and pork in my steak bowl. No care of mixing utensils or knowledge of basic food handling protocols let alone actual allergy knowledge or safety.
— Not at all
— Most/All
— Good
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Super-accommodating with the GF protocols. Staff is so nice and will wash hands and put on gloves and take lettuce from a new bag without hesitation. My daughter with Celiac eats there twice a week and loves it.
Yes
My favorite chipotle! If I order on the app, I label my meal as “name + gluten allergy”. The staff always changes their gloves before handling my bowl. I’ve never gotten sick!
— Very
— Some
— Excellent
We asked to eat Gluten Free. The person in charge along with line workers changed gloves, wiped surfaces, got out new serving utensils, got all fresh food needed for our orders and made our bowls. We appreciated their thoroughness and concern.
— Very
— Excellent
Yay for the Westview Chipotle in Frederick! I told the woman behind the counter that I have Celiac's and she immediately changed her gloves and personally handled my order thru the entire serving line.
I should have waited a few hours before giving my review. Even though the woman who served me did her best, there was still cross contamination. A couple hours later I had bloating and was running for a bathroom. Sorry but Chipotle is not Celiac Friendly.
— Not very
— No gluten-free information on the menu
— Not Much
Let me start off by saying, WOW. Never have I ever felt co fident in ordering from a non dedicated place before but they employees were EXTREMELY knowledgeable. I asked what they are gf procedures are and right away the nice employe wiped off the counter and without me having to ask he got all the ingredients fresh from the back with clean gloves and a new bowl. He was super nice and friendly, I will 100% be back here again. Seriously this is the place to go if your in the area.
— Very
— Most/All
— Excellent
I have eaten at several places of this establishment and they have always changed their gloves and utensils if you ask them to get your stuff from a fresh bin they will never had a problem at any of them but make sure you let them know.
— Very
— Most/All
— Excellent