I ordered online a kid's meal. Nice portions, with the "fruit" cup. The only complaints are that the kids cup existed of a "tangerine" & this was my first time to pickup. It would have been nice to let me know I had to get my own drink, of which I did not know so i did without. Also, they online ordering does not allow us to leave a bigger tip. It's based on your food total.
— Very
— Gluten-free items are marked on the main menu
— Some
— Good
So I’m not extremely sensitive yet as I’m only a year into having celiac, but I can attest to my last experience at this restaurant.
A quick side note: this is the best Chipotle in town for portion sizes and customer service in my opinion. I’ve never felt short changed with their service.
My last experience at this restaurant was really encouraging. I mentioned that I had celiac and couldn’t have gluten. They began taking my order at the beginning of a rush and the line began stacking up behind me. They designated one person to handle my food who changed their gloves, washed their hands, and got new serving utensils. They didn’t serve anyone with the new utensils until they had completed my order first. They were understanding and didn’t get frustrated or stressed. They didn’t give me less food or attention because my order took a long time to complete.
I’d recommend this place to anyone based on my experience there.
— Very
— Most/All
— Excellent
The only thing with gluten here is the tortillas. Get a bowl, and you won't have any problems at all. I've gone many times without even mentioning my allergy with no problems at all.
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Best at perfect order because hires celiax enployees
Person making my food changed their gloves & was very respectful in regards to gluten allergy.
Yes
They are willing to change gloves and wipe down the counter when I tell them I have celiac. Many employees will start as soon as I say "celiac" before I ask.
Yes
They are amazing! To avoid gluten and dairy just stay away from the flour tortillas, cheese and sour cream. Everything else is free game!
Yes
Good food, although you have to be sure to have the whole line change their gloves and watch with a hawk eye to make sure they are doing what needs to be done. Make sure you say gluten allergy or celiac disease, not just gluten free so they take it more seriously.
Dirty, unpleasant, and unimaginative foods; will never go back.
My favorite chipotle! If I order on the app, I label my meal as “name + gluten allergy”. The staff always changes their gloves before handling my bowl. I’ve never gotten sick!
— Very
— Some
— Excellent
We asked to eat Gluten Free. The person in charge along with line workers changed gloves, wiped surfaces, got out new serving utensils, got all fresh food needed for our orders and made our bowls. We appreciated their thoroughness and concern.
— Very
— Excellent
Yay for the Westview Chipotle in Frederick! I told the woman behind the counter that I have Celiac's and she immediately changed her gloves and personally handled my order thru the entire serving line.
I should have waited a few hours before giving my review. Even though the woman who served me did her best, there was still cross contamination. A couple hours later I had bloating and was running for a bathroom. Sorry but Chipotle is not Celiac Friendly.
— Not very
— No gluten-free information on the menu
— Not Much
Let me start off by saying, WOW. Never have I ever felt co fident in ordering from a non dedicated place before but they employees were EXTREMELY knowledgeable. I asked what they are gf procedures are and right away the nice employe wiped off the counter and without me having to ask he got all the ingredients fresh from the back with clean gloves and a new bowl. He was super nice and friendly, I will 100% be back here again. Seriously this is the place to go if your in the area.
— Very
— Most/All
— Excellent
I have eaten at several places of this establishment and they have always changed their gloves and utensils if you ask them to get your stuff from a fresh bin they will never had a problem at any of them but make sure you let them know.
— Very
— Most/All
— Excellent