Today I called asking them to just avoid cross contamination while packing our food. The moment I said my son was celiac; they instantly put me on the phone with the manager, David. He was amazing to talk to. We were just ordering pulled pork for my son-he offered to go to a new shoulder and cut it fresh so there would be no chance of it already having shared knives on it. We are new to this journey and eating our. I didn’t ask about the runs used on the meat. But I felt really good with the experience we had and that they had some thought put into it .
Edited to say-we placed our order at 3:30. So, to cut into a new shoulder at that time of day is relatively easy.