Cold Stone Creamery

3 ratings
$ • Ice Cream Shop
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Dessert, Ice Cream
66% of 3 votes say it's celiac friendly
9655 Carousel Center
Syracuse, NY 13290

Top Reviews


Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for takeout
Updated 1 year ago read full review

Celiac

Overall Rating

Review


Very helpful staff. Clean surface and scoops used.

Updated 3 years ago read full review

Celiac

Overall Rating

Review


They knew the gluten containing items, had separate pans to mix on, changed gloves & got a fresh box of ice cream out! Blew me away! Wow!

Updated 9 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Dessert
  • Ice Cream

Categories

  • Takeout

Photos


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Reviews of this Chain

Celiac

Overall Rating

Review


I was really impressed with the safety precautions taken at this location. All of their sorbets are gluten free, and many ice cream flavors. I asked them to use a clean scooper and before I could say more, the girl in charge started telling the other workers that they need to get fresh ice cream from the back and use new scoopers and mix it in its own plastic tub. My sorbet never touched the shared counter. They were incredibly cautious. Could not have asked them to do a better job. Such a relief to not have to explain it all!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


It has gluten free ice cream not a lot though. Also u can’t get anything mixed in due to the fact it don’t have a section for gluten free mix ins a lot of cross contamination if you are very sensitive or can not have wheat this is not the place for you I will not be going back .

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other


Other Characteristics
  • Good for kids
  • Good for takeout
  • Offers online ordering
  • Offers outdoor seating

Overall Rating

Review


Lots of gluten free icream options, but refused to use a fresh scooper and a fresh tub of ice cream like other Cold Stone locations will.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


Located beachfront, nothing is better than a nice ice cream on a warm day. Warning, not much direct parking and it fills up quickly, but it’s free. Otherwise, you may have to walk a little. This location is always busy. The employees are very friendly here which makes the whole experience that much better. I tried the banana caramel crunch. You might think it was a bit sweet, but it wasn’t. It was just right. The almonds were super fresh and plentiful. It was a great choice. Thankfully, due to my gluten allergy, the worker made my ice cream in the back and separate from gluten surfaces and gluten itself. Because of this courtesy, I gave them 5 stars for safety and also for taste. Their isn’t anyone this place cannot please. Plenty of gluten free options. Locations may vary on safety protocols. This one is safe.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


I grew up coming to Branson and Coldstone was always a highlight of our trip. I was worried I wouldn’t get to join my family in getting ice cream, but we went in and the staff was able to help me super easily. They told me what ice cream I could have and they went into the back to use ice cream that hadnt been contaminated and they made it on a slab in the back. It was delicious!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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