Cold Stone Creamery

5.0 stars 5.0 out of 5 1 rating
$Dessert, Ice Cream

9655 Carousel Center, Syracuse, NY 13290 Directions

(315) 701-2840
  • User profile picture thumbnail
    Celiac
    5 rating
    5 years ago

    They knew the gluten containing items, had separate pans to mix on, changed gloves & got a fresh box of ice cream out! Blew me away! Wow!

  • User profile picture thumbnail
    Celiac
    5 rating
    2 months ago

    5705 Richards Valley Rd, Ellicott City, MD 21043

    Binder with all allergens listed and staff was willing to use a clean scoop and take out a fresh container of ice cream to scoop from

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 months ago

    158 Colony Pl, Plymouth, MA 02360

    Staff knew what I needed. Washed her hands and got separate utensils. Opened a new package of bowls. Took ice cream from the back and did mix ins separately. So happy!!!

  • User profile picture thumbnail
    Celiac
    3 rating
    3 months ago

    3875 John Gordon Ln #102, High Point, NC 27265

    Staff wasn't knowledgeable. I had to look online . I was told that all they offered were gf but online menu said differently.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 months ago

    15 Blake Blvd, Celebration, FL 34747

    The staff makes your creation on a separate pan with clean scoopers. They get your ice cream and toppings from the back to avoid cross contamination. They were so careful! They handed me a GF menu as soon as I asked!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    11 months ago

    762 N State St, Westerville, OH 43082

    GF ice cream cakes! I’ve never seen these offered anywhere else

  • User profile picture thumbnail
    3 rating
    1 year ago

    1169 Nimmo Pkwy #236, Virginia Beach, VA 23456

    Didn't have as many choices for fresh ice creams... attempted to serve me some of the ice cream from case because it was gluten free but it was sitting right next to cake batter ice cream (not gluten free), with some of that ice cream spilled in it! Yikes!! Employee was SO confused about a gluten allergy.... much better experience at town center.

  • User profile picture thumbnail
    5 rating Celiac friendly
    1 year ago

    228 Central Park Ave, Virginia Beach, VA 23462

    Took my order and made my ice cream with fresh utensils on a separate space with fresh ingredients from the back to prevent cross contamination. Full allergen menu available online!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 year ago

    427 State St, Madison, WI 53703

    The staff are more than willing to scoop your ice cream from a new container in the back. Just make sure the flavor is gluten free. I have them put the toppings on top of the ice cream instead of mixing it on the stone. I've never had a problem!

  • User profile picture thumbnail
    5 rating Celiac friendly
    1 year ago

    1820 US-40, Vernal, UT 84078

    when i ask them to make it seperatly they are very good at it. when i take a chance and let them make it on the same counter i get affected. they don't have a good list of whats safe and whats not. but their web site is easy to read and figure out quickly what i can have.

  • User profile picture thumbnail
    1 rating
    1 year ago

    3875 John Gordon Ln #102, High Point, NC 27265

    The owner does not believe in gluten allergy. The staff did not take proper precautions. I became ill. I knew better but thought it wouldn't hurt one time.... boy was I wrong! I won't visit this location again!

  • User profile picture thumbnail
    Not celiac
    5 rating Celiac friendly
    1 year ago

    3540 Riverside Plaza, Ste S-320, Riverside, CA 92506

    FINALLY! Someone who gets "allergy" (or in my case cross-contamination from gluten from celiac). Not sure if I lucked out when I went but the guy seemed pretty attuned to keeping ice cream safe for me, including putting on gloves; opening up a new container from the back just for me; adding mix-ins from unopened container in back; and mixing in its own container. Then covered and out in a bag separate from my daughters cross-contaminated ice cream. GREAT job! Wish more places "got" it like this one!

  • User profile picture thumbnail
    Not celiac
    5 rating Celiac friendly
    2 years ago

    1130 Celebrity Cir, Myrtle Beach, SC 29577

    I went in asked for the gluten free options. They have a list that tells you what has gluten. I had the cotton candy and strawberry. They also got my icecream from the back and mixed it in the back to ensure it was safe! They were very accommodating and aware of how serious a gluten allergy is!

  • User profile picture thumbnail
    Celiac
    2 rating Not celiac friendly
    2 years ago

    762 N State St, Westerville, OH 43082

    the company trys hard but there servers tend to cross contaminate

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 years ago

    1130 Celebrity Cir, Myrtle Beach, SC 29577

    The staff was so helpful. They were very knowledgable about which ice cream flavors were safe for my daughter who has Celiac and a nut allergy. They went in the back to scoop hers from a clean bin.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 years ago

    3875 John Gordon Ln #102, High Point, NC 27265

    Not only did the guy working there know exactly what celiac was, he also knew exactly what to do. He checked in the back to see if there was an unopened container of ice cream first, but when there wasn't, he asked if I was OK with what was already out, which was almost full. He used a clean scoop and skimmed off a large layer before scooping and put my ice cream directly into a cup instead of onto the slab. It was really good ice cream, too!

  • User profile picture thumbnail
    5 rating Celiac friendly
    3 years ago

    688 Bluefield Road, Mooresville, NC 28117

    Finally found an awesome ice cream shop for my husband!

  • User profile picture thumbnail
    Celiac
    1 rating
    3 years ago

    4700 Vestal Parkway East, Vestal, NY 13850

    cross contamination all over.

  • User profile picture thumbnail
    Not celiac
    4 rating
    3 years ago

    1617 32nd Ave S, Fargo, ND 58103

    staff aware of gluten allergies. will help you determine which flavors of ice cream are safe. will wash hands scoops and use a clean cold tray on marble slab(you may need to prompt them) to prepare your ice cream. Be aware that small bits of toppings or another flavor of ice cream occasionally may drop into the ice cream cooler. So keep an eye out.

  • User profile picture thumbnail
    5 rating Celiac friendly
    4 years ago

    762 N State St, Westerville, OH 43082

    Ice cream Cakes and Cupcakes...always in stock. GF Chocolate or yellow cake layers from a local dedicated gluten free facility.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    4 years ago

    5705 Richards Valley Rd, Ellicott City, MD 21043

    I'm a recently diagnosed Celiac, and still pretty nervous about eating anything not prepared at home, but my daughter really wanted to stop for ice cream. I had read that Coldstone was very responsive to Gluten Free needs so I gave it a try. All I had to do was mention that I needed to be Gluten Free and all 3 if the gals behind the counter offered to go in the back and get a fresh tub of the ice cream I wanted and got a fresh package of chocolate shavings too for my milkshake! They also grabbed clean spoons and a clean blender! Oh, and NO "Glutenation"! Happy Summer! 😎

Gluten-Free Features

  • Dessert

Categories

  • Ice Cream
Monday
10 am - 9:30 pm
Tuesday
10 am - 9:30 pm
Wednesday
10 am - 9:30 pm
Thursday
10 am - 9:30 pm
Friday
10 am - 9:30 pm
Saturday
10 am - 9:30 pm
Sunday
11 am - 6 pm

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