Cold Stone Creamery

3 ratings
$ • Ice Cream Shop
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported gluten-free menu items: Dessert, Ice Cream
9655 Carousel Center
Syracuse, NY 13290

Most Recent Reviews


Celiac
3 years ago
Safety
Taste
Variety
Other
  • — Takeout
Celiac
5 years ago

Very helpful staff. Clean surface and scoops used.

Celiac
11 years ago

They knew the gluten containing items, had separate pans to mix on, changed gloves & got a fresh box of ice cream out! Blew me away! Wow!

Important

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.
Information contained in this listing is based on reports by the community. Please verify all information directly with the establishment.

Other

Photos


Add a photo

Reviews of this Chain

Gluten Intolerant
3 weeks ago

They have gluten free and dairy free options. They have a book with ingredient of all the flavors if you ask! They will also get the ice cream from the back as well as prepare it back there to avoid cross contamination! Very nice staff!

Safety
Taste
Variety
GF Menu Items
  • — Ice Cream
Symptomatic Celiac
1 month ago

Cold Stone has an allergen chart on their website. Lots of wheat free options. Went in for the first time. Explained to the worker we needed cotton candy with clean scoopers and just placed straight in a cup for my son. Great experience.

Safety
Taste
Variety
GF Menu Items
  • — Ice Cream
Symptomatic Celiac
1 month ago

The server went to back and got ice cream from new containers. Told me which ones not to get. Even got fresh gf candy from back!

Safety
Taste
Variety
GF Menu Items
  • — Ice Cream
Celiac
2 months ago

They have an allergy protocol. One of the young ladies working there was not aware but another one told her exactly what to do. They use gloves, mix your ice cream on a separate pan, use fresh ice cream and rinse off scoops under running water. My daughter is also dairy free and they had a few options for her too.

Safety
Taste
Variety
GF Menu Items
  • — Dessert
3 months ago

The staff was knowledgeable about which menu items were gluten free. When I told them I was celiac, they assured me they'd use fresh utensils and they prepared the ice cream on a separate clean space at the end of the assembly line. They have a large variety of gluten free ingredients, although I know the risk of cross contamination is pretty high with the food containers all set so closely together. Their understanding and precautions made me feel comfortable enough to try it, though.

Safety
Taste
Variety
GF Menu Items
  • — Ice Cream
Is there a gluten-free menu?
  • — No gluten-free information on the menu
Safety Features
  • — Staff accommodates
  • — Knowledgeable staff
Other
  • — Good for dairy-free

More Info