My wife and daughter are very sensitive (celiac), and had an exceptionally good experience at Cold Stone Creamery in Mansfield today. I was very concerned about cross contamination before going, but our non-celiac son received a gift card so we decided to try to go as a family. The server was very knowledgeable and careful, washed her hands, put on new gloves after verifying our flavor was GF, took a clean scoop, scooped from a new container, and put our toppings on in a completely separate area from the usual counter. It’s such a relief when you get such great service and staff has been properly trained on what GF needs to be. And the ice cream was as good as I remember it (they have not been since they were diagnosed a decade ago). What a nice treat to know there’s one more option out there! ππ
— Very
— No gluten-free information on the menu
— Some
— Excellent
They got out a fresh scooper and got mine from the back to avoid CC! I didn’t get any mix ins but had no issues! Just a little pricey!
— Somewhat
— No gluten-free information on the menu
— Some
— Average
They were wonderful. The server was knowledgeable and went way out of her way to avoid cross contamination. They had a separate prep area, changed gloves without being asked, and were willing to check ingredients. Dairy free ice cream was available in one flavor
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
They were very knowledgeable about which ice creams were gluten-free. Once I selected one, they went in the back and got me a fresh scoop from an unopened container to avoid cross contamination.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Staff didn't know what flavors contain gluten, and didn't even seem to know the word gluten. There was no indication on the menu or other written information available. One of the servers called the manager to ask and were told that the only GF options were sorbet and almond milk ice cream. We're pretty sure they were confusing dairy-free and GF, but we didn't want dairy free ice cream and didn't feel comfortable ordering anything else.
— Not at all
— No gluten-free information on the menu
— Not Much/None
Fantastic!! The attendant was very knowledgeable and steered us through the process. Mixed our ice creams in a special cold container. It was a very positive experience.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent