They have an allergy procedure where they put down a clean pan on the slab and use gloves. Staff offered it after we asked if an ice cream flavor was GF. Nice!!
Pretty good for Celiac people, although not perfect. When I asked the staff to use a clean scoop, they agreed right away and also offered to mix my ice cream in a separate container so it wasn't on the same "cold stone" as all the other gluten items. I felt good about it and did not get sick, but as with all ice cream places, your ice cream does come out of a shared bucket, so keep that in mind if you are very sensitive
They said they could mix my ice cream in a separate container (not on the shared cold slab), which was good to know. However some of the ice creams themselves contain gluten, like cake batter and oreo filling. I saw some oreo crumbs in the gaps between ice cream bins which was worrisome. And they only rinse the scoopers, which makes me think cross contamination could be an issue unless you ask them to get a fresh one.
There are plenty of gluten free ice creams, but not that many GF toppings I felt safe getting (and that I liked). I also asked whether the sprinkles were GF, and nobody in the store knew, therefore I ended up getting no mix ins just to be safe.
— No gluten-free information on the menu
Only offered one gluten free flavor - sorbet. One flavor said gluten free on the tag but the workers said it wasn’t. Staff was very nice but not very knowledgeable. No ingredients list for specialty items.
I went with my family one evening. My husband told the guy when I ordered that I was allergic to wheat. He immediately stopped in his tracks. He got a clean ice cream scoop, he mixed my ice cream in a clean bowl, and when I asked for m&ms as my mix-in, he went to the kitchen and got fresh ones cause he said that he didn’t want to use the ones that were out cause they are right next to the graham crackers. I was blown away by how awesomely I was treated here and I didn’t get sick! I have celiac. 😁 Also, their website, which I looked up while in line, tells you which ice creams contain gluten. I got sweet cream.