Cold Stone Creamery
$ • Ice Cream Shop
Most Recent Reviews
I swung by out of curiosity, I really wanted ice cream. The staff was wonderful and brought out a book that they keep in the back with all the different allergen information. They let me look through at what did and did not contain gluten. Almost all of their ice creams are safe except for the ones that obviously have gluten, like brownie or cake batter.
Staff wasn't knowledgeable. I had to look online . I was told that all they offered were gf but online menu said differently.
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The owner does not believe in gluten allergy. The staff did not take proper precautions. I became ill. I knew better but thought it wouldn't hurt one time.... boy was I wrong! I won't visit this location again!
Not only did the guy working there know exactly what celiac was, he also knew exactly what to do. He checked in the back to see if there was an unopened container of ice cream first, but when there wasn't, he asked if I was OK with what was already out, which was almost full. He used a clean scoop and skimmed off a large layer before scooping and put my ice cream directly into a cup instead of onto the slab. It was really good ice cream, too!
Reviews of this Chain
They have gluten free and dairy free options. They have a book with ingredient of all the flavors if you ask! They will also get the ice cream from the back as well as prepare it back there to avoid cross contamination! Very nice staff!
Cold Stone has an allergen chart on their website. Lots of wheat free options. Went in for the first time. Explained to the worker we needed cotton candy with clean scoopers and just placed straight in a cup for my son. Great experience.
The server went to back and got ice cream from new containers. Told me which ones not to get. Even got fresh gf candy from back!
They have an allergy protocol. One of the young ladies working there was not aware but another one told her exactly what to do. They use gloves, mix your ice cream on a separate pan, use fresh ice cream and rinse off scoops under running water. My daughter is also dairy free and they had a few options for her too.
The staff was knowledgeable about which menu items were gluten free. When I told them I was celiac, they assured me they'd use fresh utensils and they prepared the ice cream on a separate clean space at the end of the assembly line. They have a large variety of gluten free ingredients, although I know the risk of cross contamination is pretty high with the food containers all set so closely together. Their understanding and precautions made me feel comfortable enough to try it, though.
