cross contamination all over.
They said they could mix my ice cream in a separate container (not on the shared cold slab), which was good to know. However some of the ice creams themselves contain gluten, like cake batter and oreo filling. I saw some oreo crumbs in the gaps between ice cream bins which was worrisome. And they only rinse the scoopers, which makes me think cross contamination could be an issue unless you ask them to get a fresh one.
There are plenty of gluten free ice creams, but not that many GF toppings I felt safe getting (and that I liked). I also asked whether the sprinkles were GF, and nobody in the store knew, therefore I ended up getting no mix ins just to be safe.
— No gluten-free information on the menu
They have an allergy procedure where they put down a clean pan on the slab and use gloves. Staff offered it after we asked if an ice cream flavor was GF. Nice!!
Only offered one gluten free flavor - sorbet. One flavor said gluten free on the tag but the workers said it wasn’t. Staff was very nice but not very knowledgeable. No ingredients list for specialty items.
I went with my family one evening. My husband told the guy when I ordered that I was allergic to wheat. He immediately stopped in his tracks. He got a clean ice cream scoop, he mixed my ice cream in a clean bowl, and when I asked for m&ms as my mix-in, he went to the kitchen and got fresh ones cause he said that he didn’t want to use the ones that were out cause they are right next to the graham crackers. I was blown away by how awesomely I was treated here and I didn’t get sick! I have celiac. 😁 Also, their website, which I looked up while in line, tells you which ice creams contain gluten. I got sweet cream.
On 8/16/19, the WONDERFUL crew (sorry, didn't get their names) took FANTASTIC care of me! I'm not picky with flavors, I JUST wanted celiac SAFE ice cream! They delivered & I was able to sit & enjoy some creamy, DELICIOUS ice cream with my (non-celiac) husband! Thank you guys, we'll see you in 2020!
The staff was knowledgeable and took precautions to ensure the order was not cross contaminated. They got the cotton candy ice cream from an unopened container of ice cream and used a clean scoop. Excellent service!!
This place was fantastic! The staff was very knowledgeable and even double checked their books for me without my asking! Most of the ice cream was gluten free, they cleaned the space and the spatulas without my asking. I would live here if I could!
I swung by out of curiosity, I really wanted ice cream. The staff was wonderful and brought out a book that they keep in the back with all the different allergen information. They let me look through at what did and did not contain gluten. Almost all of their ice creams are safe except for the ones that obviously have gluten, like brownie or cake batter.
Cold stone has a menu online indicating every menu item and any allergens. There are a number of ice creams that are gluten-free. A few dairy free. A welcome option for someone allergic to wheat. ( and this location has a Rocky Mountain Chocolate Factory. Caramel Apple?)
The staff makes your creation on a separate pan with clean scoopers. They get your ice cream and toppings from the back to avoid cross contamination. They were so careful! They handed me a GF menu as soon as I asked!
Didn't have as many choices for fresh ice creams... attempted to serve me some of the ice cream from case because it was gluten free but it was sitting right next to cake batter ice cream (not gluten free), with some of that ice cream spilled in it! Yikes!! Employee was SO confused about a gluten allergy.... much better experience at town center.
Took my order and made my ice cream with fresh utensils on a separate space with fresh ingredients from the back to prevent cross contamination. Full allergen menu available online!
The staff are more than willing to scoop your ice cream from a new container in the back. Just make sure the flavor is gluten free. I have them put the toppings on top of the ice cream instead of mixing it on the stone. I've never had a problem!
when i ask them to make it seperatly they are very good at it. when i take a chance and let them make it on the same counter i get affected. they don't have a good list of whats safe and whats not. but their web site is easy to read and figure out quickly what i can have.
The owner does not believe in gluten allergy. The staff did not take proper precautions. I became ill. I knew better but thought it wouldn't hurt one time.... boy was I wrong! I won't visit this location again!
FINALLY! Someone who gets "allergy" (or in my case cross-contamination from gluten from celiac). Not sure if I lucked out when I went but the guy seemed pretty attuned to keeping ice cream safe for me, including putting on gloves; opening up a new container from the back just for me; adding mix-ins from unopened container in back; and mixing in its own container. Then covered and out in a bag separate from my daughters cross-contaminated ice cream. GREAT job! Wish more places "got" it like this one!
I went in asked for the gluten free options. They have a list that tells you what has gluten. I had the cotton candy and strawberry. They also got my icecream from the back and mixed it in the back to ensure it was safe! They were very accommodating and aware of how serious a gluten allergy is!
The staff was so helpful. They were very knowledgable about which ice cream flavors were safe for my daughter who has Celiac and a nut allergy. They went in the back to scoop hers from a clean bin.
Not only did the guy working there know exactly what celiac was, he also knew exactly what to do. He checked in the back to see if there was an unopened container of ice cream first, but when there wasn't, he asked if I was OK with what was already out, which was almost full. He used a clean scoop and skimmed off a large layer before scooping and put my ice cream directly into a cup instead of onto the slab. It was really good ice cream, too!
staff aware of gluten allergies. will help you determine which flavors of ice cream are safe. will wash hands scoops and use a clean cold tray on marble slab(you may need to prompt them) to prepare your ice cream. Be aware that small bits of toppings or another flavor of ice cream occasionally may drop into the ice cream cooler. So keep an eye out.
I'm a recently diagnosed Celiac, and still pretty nervous about eating anything not prepared at home, but my daughter really wanted to stop for ice cream. I had read that Coldstone was very responsive to Gluten Free needs so I gave it a try. All I had to do was mention that I needed to be Gluten Free and all 3 if the gals behind the counter offered to go in the back and get a fresh tub of the ice cream I wanted and got a fresh package of chocolate shavings too for my milkshake! They also grabbed clean spoons and a clean blender! Oh, and NO "Glutenation"! Happy Summer! 😎