Cold Stone Creamery

1 rating
$ • Ice Cream Shop
550 Oyster Point Rd Ste E
Newport News, VA 23602

Top Reviews


Celiac

Overall Rating

Review


Excellent service. Allergen menu clearly marked. We told the staff about my son’s gluten allergy and they were happy to change gloves and get his scoop directly from a new container in the back. Ice cream was delicious; no issues.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for takeout
  • Good with other allergies
  • Offers online ordering
Updated 3 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Dessert
  • Ice Cream

Categories

  • Allergy Friendly
  • Kid Friendly
  • Late Night
  • Online Ordering
  • Takeout

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Reviews of this Chain

Celiac

Overall Rating

Review


My son really wanted ice cream from here on our mommy and me date night. I thought sure buddy mommy will just sit this one out. I was wrong! After I ordered his ice cream they asked what I would like and I explained I have celiac and wouldn’t be able to have anything safely. I was told which ice creams were GF and which mix ins I could have. The ice cream I choose was then scooped from a fresh package in the back along with mix ins mixed in a separate back area. I ended up having cheesecake ice cream with banana, strawberry, and whipped cream mixed in. Yum!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


I have been going to this ice cream shop for many years. I mention that I have celiac disease and they take the appropriate measures to help keep me safe. The last few times, Anthony has been the one that ensures that my ice cream concoction tastes wonderful and is also extremely safe. Thank you Anthony and Coldstone Creamery!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free space in the kitchen
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for takeout
  • Offers outdoor seating
Celiac

Overall Rating

Review


Staff was friendly and knowledgeable and double checked ingredients in the ice cream flavor as well as toppings. They cleaned the surface before mixing mine, but it is on the same surface. I felt very comfortable.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
  • Good with other allergies
Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for takeout
Celiac

Overall Rating

Review


Pretty good for Celiac people, although not perfect. When I asked the staff to use a clean scoop, they agreed right away and also offered to mix my ice cream in a separate container so it wasn't on the same "cold stone" as all the other gluten items. I felt good about it and did not get sick, but as with all ice cream places, your ice cream does come out of a shared bucket, so keep that in mind if you are very sensitive

Celiac friendly?

Yes

More Info