The staff is always great. When I say I need gluten free they always go wash their hands and put on new gloves. They also make sure anyone who handles my food knows it’s GF. Never had a problem at a Costa Vida. I love that I can eat almost everything here and it’s yummy!
The tortilla stone is used for both wheat and corn tortilla so that is not gluten free but a definite CC for a celiac. Change gloves but not spoons so I didn’t eat there
I love this place. It's my go to restaurant. I just let them know I'm gluten free. They wash their hands and change their gloves without any issues.
Our 9 year old has celiac disease, ate at this location, and threw up a few hours later. The kitchen staff didn't seem to take it seriously when we asked for gluten-free due to celiac disease.
You have to watch them and say gluten allergy. They will change their gloves and are good about it if you are watching them. I love costa vida though.
Me: "I have celiac disease, can you accommodate that?" Staff: "What's THAT?"
as long as I watch them and remind them not to touch my food without changing their gloves, this is safe. most the time I don't have to say anything. If they do touch it on accident without changing gloves, they will remake it.
I do not know what is wrong with this particular Costa Vida...but I have been cross contaminated 2 times now. Beware of the workers at this establishment, they do not speak English and they do not care that you have Celiac Disease and can get very ill.
Everything here is GF except for their flour and wheat tortillas. They wash their hands and switch their gloves and are very careful. The food is delicious and addicting!
Everything on their menu, except their desserts, can be made gluten free! So yummy!
I took my family here and ordered everything gluten free. They washed their hands and changed gloves, but didn’t change spoons. I watched the gal behind make the next order and saw that they touch the flour tortillas with the spoon every time they put something on it. Then they put the spoon back in, so everything is cross contaminated. Definitely not celiac safe.
Everything is gluten free except wheat and white tortilla supposedly. You can even ask for gluten free corn tortillas. I think it depends on who is behind the counter though because I have eaten there several times and been fine and once I got sick.
The food here has good flavor and their gluten free options and process are better than most but I can't stand how messy their serving line is. Beans, rice, meats etc. are spilled all over the place and it looks like a tornado hit. I finally stopped going as I was disgusted at the cleanliness of their food prep/serving area.
I was so impressed with this location when we usually go to Costa vida they just change their gloves, but this location the girl who took my order when I told her I had celiac she took her gloves off and washed her hands and arms up to her elbows. I appreciated the extra time and care she took and she went down the line and made our whole salad.
We went during a very busy dinner rush. I witnessed a lot of cross contamination. I asked the manager Corey if it would be possible for her to make my bowl using fresh food from the back and she did. It would not have been enough to change the spoons. It was nice that she gladly put in extra effort to keep me safe.
When I told them my daughter had celiacs disease the First Lady took off a set of gloves(had 2 on), washed her surface, and pulled from the middle of the stack for her bowel. She informed everyone about her celiacs. The 2nd lady washed her hands to finish preparing her food! My daughter was so excited to be able to eat there considering she was diagnosed 5 days ago!
Honestly, I'm done with this chain. I went to another place about 30 miles south and my first experience I had a severe reaction (for me) with cross contamination. I went again, gave it a second chance, and I was fine. But this location let me down. The first employee down the line changed their gloves. The second did not and acted like he had no real understanding on what to do. I should have spoken up. Honestly, I feel like a putz for not saying something. But I am kinda new to my diagnosis and I thought maybe I could slide by this time. NOT. I dont think I'll be back. Training is just too inconsistent across the chain.
Staff was excellent. When I asked for a corn tortilla I was asked if it was for an allergy. After saying yes, he took off his gloves, washed his hands, put new gloves on, cleaned off the surface, and made my salad. He knew which options were safe and even had them bag mine in a different bag than my husbands. Excellent service for gluten intolerance.
I let them know I have celiac and mine needed to be gluten free. First guy changed his gloves and asked if I wanted the gluten free tortillas. He then passed my food down the line where the rest of the team hadn't changed their gloves. They grabbed the tin with their gloves touching the inside. They then passed it down the line where the next person did the same. And again with the cashier. Needless to say I won't be going back there. I am tired of places claiming to have gluten friendly items, but have such poor training on how to handle the food appropriately. Eateries need to stop asking if its allergy or preference and treat them both the same because employees get lax on the way they handle the food. People will keep getting sick until the state requires more training for food handling.
The food was good but I felt sick right afterwards. I would recommend watching the line more carefully and speaking up to make sure your food is prepared properly at the end of the line. The first server changed her gloves and washed her hands but I dont believe the second did. Update: I gave the food a second chance and ordered nachos again. The manager was serving at the front of the line and made sure my food was safe. No issues. I also noticed that he got chips from the back---something that did not happen last time. I believe those chips made the difference.
We have been here a dozen times already. Be clear that you can’t have cross contamination. They will change gloves, and we have never had issues.
They have a lot of GF options. They wash their hands and change gloves with a smile. I haven’t been glutened there yet. Only concern is with cross contamination on the line. I bet they would get fresh ingredients off the line if I asked though.
Love Costa Vida! Everything is Gluten Free except for the flour tortilla and the dessert.
They have amazing food and we loved it! They can make everything on their menu GF except some desserts. Staff is very helpful. Definitely recommend!
My son and I are both Celiac- we both got sick within 15 minutes of eating the 2 times we tried it. I even requested they wipe off their tortilla machine as they prepare both corn and wheat on the same equipment. No changes in our reactions. Some of their meats have a flour thickener so I was told to stick with steak.
Food was OK. Staff has some training regarding GF and allergen concerns but it's largely ceremonial. Yes, everyone changes their gloves the second you mention GF. It's a nice gesture. However, all ingredients are pulled from bins by hand, and the same press and comal are used for both corn and flour tortillas. I had a sweet pork bowl, and I did not get a reaction, but this is flirting with danger for me and I probably won't try them again.
They are very good at accommodating Gluten Free. Be sure to tell them you need tour menu Gluten Free and the staff member will wash their hands and change their gloves and be the only staff member to touch your food.
Beware of cross contamination: I am the only gluten free person in my family. I watched them prepare my son's meal prior to mine. They touched all of the preparation utensils to his flour tortilla. I asked if it was possible for the meat and sauce for my meal to come from a different bin. They said yes, and got new sauce. Then they proceeded to get meet from the same that had previously been cross contaminated. Ironically, the whole time they prepared my food, they were super careful not to touch the serving utensils to the gf tortilla. Also, the gf tortilla was unusually thick and rubbery.
Costa Vida is awesome!!! Seems like the entire restaurant is focused around Gluten Free. I eat here at least once a week. I’ve never been sick. Staff is knowledgeable about gluten. They are helpful & friendly. Best place for Celiacs.
There was some confusion over my gluten free order. The young man washed his hands and changed gloves then proceeded to make my order. He left it about half way through the line. Another young man first scooted the pans containing flour burritos then touched my salad as he scooted it down the line. When I pointed out that it was gluten free and he touched it he denied it. I told him I have celiac disease and could not eat it. Joe came to my rescue and washed his hands and put on gloves. He then proceeded to make my meal gluten free. I am not one to cause a scene but I do not want to become sick. Thanks to Joe for correcting my order
Had the sweet pork enchiladas! They changed gloves, and made me feel taken care of. I'm not celiac but I appreciated the extra care. The tortilla is a bit thicker and on the dryer side so get saucy or your plastic knife will have a hard time. I will be back.
The worker changed gloves and washed their hands made me impressed, but I bought a sweet pork enchilada, and got black beans, with pinko. But 30 min later I started having really bad stomach problems. They said everything besides the flour tortillas are gluten free. But I think it was caused by cross contamination.
Have to give 5 stars. As soon as I came into the store and told them I needed gluten free the man who took my order washed his hands and changed gloves. He also was the only one who touched my food. I felt comfortable they did everything in their power to prevent cross contamination. A new regular spot for a gf family.
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"We have worked diligently to remove wheat gluten from all our sauces, dressings, and proteins. Natural glutens remain only in our flour and wheat tortillas and in two desserts--tres leches and key lime pie. This means that we offer "oceans of gluten-free options" in our menu. All of these items are gluten-free: all enchiladas, all tacos, all salads (without the flour or wheat tortilla), all nachos, and our chicken tortilla so up...which uses corn strips."