I told the waitress I had a gluten intolerance and I needed her to tell the chefs that and to be as careful with my food as they could, cleaning the area, washing hands and changing gloves, etc. I ordered the steak medallions because I figured that had the smallest chance for cross-contamination. Food came out and the person was holding my plate with some cheeseburgers in the same hand, I asked her if my food was kept separate due to my gluten intolerance and she said she didn’t know what I talking about. We were running late for a concert, so of course I just ate it against my better judgment. Three hours after dinner I was doubled over at the concert with severe stomach cramps, super nauseous and felt terrible. I luckily made it to the end of the concert before I started dry heaving outside the venue, thankfully I didn’t throw up. Terrible experience, would never go back there, they obviously do NOT take gluten issues serious.
On 2/21/20, I went to dinner at Crave and was very excited they had a gluten-free menu (with a warning about possible cross-contamination). I ordered a steak salad gluten and dairy free and was upset upon learning, with one bite of salad remaining, that it had dairy on it. They did not pay close enough attention to my dietary needs and I will not trust them again. They did comp my meal and drink, but still...very scary.
9/14/24: Just wanted to updates so we’ve got a more recent daye in here: I’ve eaten here at least 6 tkmes and never had a problem. Try the new peach and prosciutto flatbread, yum!
I’ve spoken to multiple managers and they were very knowledgeable and reassuring. Their GF menu has a special character to show when an element of a dish is prepared in the mixed-use fryer so you can substitute it for something safe.
My experience here was so nice. The waitress was quick to let me know they share a fry basket for all food items. But the gluten free selection was fantastic! My burger was delicious… I’ll definitely go again. A bit spendy. But worth it for sure . Was able to find a gf appetizer for all of use to enjoy.. even the non gf people I was with.
They have a gluten sensitive section in their menu. I asked about the wings that were listed and they are cooked in a shared fryer.