El Chico

Called ahead to see if my Killeen TX location had a GF menu. The reply was yes. My husband and I headed on over.

When we came in we asked for one regular menu and one GF menu. She said oh okay, ummm hold on I'll have to check. We were left standing there, then she peaked around the corner and said come on, we were sat with NO menus.

The servers didn't know who's table we were.

After 2 servers (who ended up not being our actual server) came to tend to us and we finally had regular menus I asked again about the GF menu. She said she needed to go ask the manager. So she left and he came with a binder. Apparently, "the company opted to away with the GF menu since people who eat already know what they can and can't eat. So you just order what is reasonable and then we tweak things accordingly. Like the rice is made with soy sauce so we substitute vegetables for it."

I said okay, so your seasoning doesn't contain wheat? He barely glanced at his binder and said No it doesn't.

I said, "Is that the allergy list, can I just look at that since you don't have a menu."

He replied, "No, that's not allowed, it's kinda for our eyes only. I'm sorry"

I ended up having to search for GF listing for is on a 3rd party cite. Ended up getting fajitas just to safe- how boring!

The service was TERRIBLE She didn't substitute my rice for vegetables, didn't refill salsa/ chips, NEVER checked on us unless she was bringing something we ordered or the bill, my husband had to get up and ask a different server for assistance b/c our server was in the kitchen the ENTIRE time, also didn't bring me my box I asked for. Even had someone else to drop the check off.

She had 1 other table besides us, that came 1/2 way through; when we were done her 3rd table came. She was not double sat. The man that gave extra assistance was double sat. There were 3 servers on staff 1 manager/bar.

I love this place! While a bit pricey, their food is worth it. Plus, I always go home with plenty of leftovers. I've never gotten sick here and the manager usually works directly with me. Great service for some great gluten-free food!

I don’t think I’ve written a review since 1973… but after your Dale Carnegie explanation (well done, sir!). THEN the fact I did not know what gluten was for 30 years got me a criminal misdiagnosis (T4 - for EARLY stage Hashi’s with NO symptoms) by my Doctor Sexter... IN 2001!! Thus NOW my Golden DREAM years are delayed, maybe in jeopardy? Bottom line: Sorry, I do not EVER buy iOS apps. I AM Generation X..! it saddens me how kids don’t know telephones were once for making calls’ BUT, there is NO doubt this same “tech” has infinite capability for good. SO??Personally I hope you manage the app on a BEACH in Thailand for 2 hours / day, MAX… I AM serious!!TWO! Hold the line brother… P.S. El Chico is of course a large, chain Mexi Restaurant and it is NOT bad. The 21st location in Tulsa, OK is a great lunch spot. It’s been awhile - so I’m due and eager to check out their GF menu! MUCH THX,, -TIII P.S.S. I realize I have not actually reviewed the GF food. But a good friend I once met here damn near weekly, & ya couldn’t wrong!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Not celiac. Just a sensitivity. Staff was wonderful. Told kitchen about allergy.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Always the best !!! Service is great. And food is yummy

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Always excellent service. I’ve never gotten sick there and we have gone weekly-monthly for years. Skinny ‘ritas and shrimp tacos are my favorite but also the Fajita Nachos, queso (without meat), and fajitas are all great. More can be made with small adjustments, like Fiesta Nachos with steak instead of chili.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Manager went out of his way to find a find safe meal for me.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent