Review of Emmett's Brewing Company

110 N Brockway St, Palatine, IL 60067

Overall Rating

Review


REAL GLUTEN FREE NO - Anaphylactic shock/Medical Dangers – Good Management NO – NOT A CLUE

We were at Emmett’s last night and although they have a “Gluten Free” menu, they DO NOT understand people that are Gluten Free. It is possibly understandable to make a mistake BUT when the mistake is caught by the customer it is NOT acceptable to return the order to the kitchen, change out (in my case) the hamburger bun and return the meal to the customer. I explained Anaphylactic shock to my server and they remade my order. Someone else brought the new plate to me but said nothing. My server later said this person was the restaurant manager. The burger was not that good, my family had already finished eating and the cost of my meal was not taken off our bill until I requested it.

Emmett’s should be taken off the list of restaurants serving Gluten Free meals until they have a better understanding of what Gluten Free means.

Celiac friendly?

No

Updated 10 years ago