Review of First Watch

I’m leaving one star because I can’t leave zero. I go to a First Watch in my neighborhood all the time and never have an issue but I placed an online order at this McKinney location because I am traveling. I went in to pick my order up and the allergy box was not checked on the bag tag so I asked if precautions were taken and the hostess replied, “ it should be fine.” When I told her should be is not good enough as I have an allergy, she then asked the cashier to look into it. He took her to the back -I could see him the whole time and he put a new sticker on it came to the front and told me everything was “just fine - you should be good.” I told both of them that should be is not good enough when you have celiac. I know I take a risk when I eat out, however, this is completely unacceptable!

I tested with my Nima and it showed gluten present. Surprise surprise. The manger, David, did refund and remake it (I’m sharing with hubs so at least he can eat). I have zero confidence but appreciate the managers attempt.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all