We ate here twice in one day (I know!), with no issues. Make sure you say gluten allergy, but they are good about wiping counters and changing gloves for your meal. Dedicated fries fryer.
— Very
— Some
— Excellent
I was there 3/17/23 days ago. On the wall next to the 1st register is a sign listing allergens and every register a sign stating to speak with manager about any food allergiesThe first day I asked to speak to the manager about a gluten free meal for Celiac, immediately the cashier called the manager. When I let him know I had Celiac and wanted to know if they could provide a safe gluten free meal. He showed me the allergen list on the wall and let me know they would take special care when making my meal. I ordered a little burger lettuce wrap with mustard. I asked about adding grilled mushrooms but he let me know that it would be grilled on the same grill as the buns and thought they would not be safe, of course I passed. I also had the fries. When my lettuce wrap burger was ready it was bagged by itself and he let me know they took special care with my order, the rest of our order was ready shortly after. Having no other choices in Ramstein and in the surrounding area, much less on a Sunday, I happily went again,. The cashier recognized me and immediately called the manager who also recognized me and took my order. This, (and only 1 time in McAllen, Tx) is the only Five Guys I have gone too who do what their website states and is well versed on how to handle orders for someone with Celiac. Hats off to them. Definately reaching out to corporate office on their outstanding service.
— Very
— Most/All
— Excellent
Had a cheeseburger with fries and got a lettuce bun instead of bread. They wrapped it separately and I didnt get sick!
— Somewhat
— Some
— Good
Sehr lecker, wird ausdrücklich bei Glutenintoleranz die Arbeitsfläche gereingr und auf alles geachtet.
— Somewhat
— Some
— Excellent
Our first night in cologne and I was struggling to find somewhere to cater GF. Found 5 guys which I know their burgers are GF in the UK. The lovely server was really helpful and guided me through the menu. I had a burger bowel. Double patties with cheese and salad with added mushrooms and onions. It hit the spot and I really enjoyed it. Not perfect as a bun would have been better with it but we needed to eat and it hit the spot. Didn’t manage photos as we were too hungry 🤣
— Very
— No gluten-free information on the menu
— Some
— Good
You have to request an allergy-friendly order: And you get a burger, but instead of a bun, you get it in lettuce. They clean the entire work surface beforehand, and one person prepares the burger to avoid contamination. Only fries (chopped potatoes) are made in the fryer, so it's also safe.
So far, we've always had good experiences.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Helpful staff, knew about allergens and made sure the area was cleaned and gloves swapped. Manager Made sure I was looked after and said any issues come straight to them.
Standard burger in lettuce wrap and Cajun fries.
Don’t have the mayo, or any grilled mushrooms or onions!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent